Todd Haworth
CST 2 at Rylex- Claim this Profile
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Topline Score
Bio
Credentials
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CNSS 4011
-Sep, 2011- Oct, 2024 -
CompTia A+
-Aug, 2011- Oct, 2024 -
CompTia Network+
-Oct, 2011- Oct, 2024 -
CompTia Security+
-Sep, 2011- Oct, 2024
Experience
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Rylex
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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CST 2
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Feb 2017 - Present
-provide desktop, laptop support for base employees-troubleshoot hardware issues - desktops, laptops, monitors, printers, scanners- troubleshoot software issues - Microsoft office applications, Microsoft Outlook, Java, Flash Player, hardware drivers, etc. -troubleshoot network and website access issues- Resolve tickets submitted through BMC Remedy- Tools used Remedy, Dameware, SCCM, Active Directory, DRA -provide desktop, laptop support for base employees-troubleshoot hardware issues - desktops, laptops, monitors, printers, scanners- troubleshoot software issues - Microsoft office applications, Microsoft Outlook, Java, Flash Player, hardware drivers, etc. -troubleshoot network and website access issues- Resolve tickets submitted through BMC Remedy- Tools used Remedy, Dameware, SCCM, Active Directory, DRA
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Convergent Solutions, Inc
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Program Manager/Site Lead
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Jan 2016 - Nov 2016
• Manage 14 contractors and their daily activities• Time sheet monitoring/approval• Completed required monthly and biweekly government reporting• Interviewing and hiring of new employees• Planned and executed the replacement of 1200 monitors and 600 desktops/laptops• Technical lead for desktop technicians• Provided technician technical training• Technical lead in offsite locations• Technical lead in special projects
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Contractor Lead
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Sep 2014 - Jan 2016
• Manage submitted Remedy incidents, routing to the appropriate work groups• Monitor incidents to see that they are resolved within an appropriate timeframe• Work alongside ITAM to successfully plan, document, and complete tech refresh• Maintain adequate amounts of equipment on hand• Be the POC for information for other technicians and provide guidance• Take on additional task and ensure the team can accomplish the requested actions i.e. Nursing conference• Coordinate with other work groups to ensure tasks are completed.• Provide training to incoming technicians• Resolve Remedy incident tickets
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Desktop Support Technician
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Feb 2013 - Sep 2014
• Assist users with desktop, laptop and account issues• Installation and troubleshooting of various software products• Build new workstations, installing and configuring software and the operating system• Provide customer service through T-Metrics answering service• Troubleshoot network connectivity and access issues• Performed data backups, recovery, and transfers• Assist users remotely through Dameware and Remote Desktop to resolve issues• Wireless configuration of laptops and tablets• Create computer accounts through Net IQ Directory and Resource Administrator• Create and apply appropriate permissions to personal storage on server• Troubleshoot printers, scanners, and other peripherals issues• Resolve Remedy incident tickets
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Student/Volunteer
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Aug 2012 - Dec 2012
Assistive TechnologyLearned of various technologies for individuals with disabilitiesDragon, adaptive Wii, Proloquo2GoResource SolutionsRecycled and refurbished donated computers for scrap or resaleInstalled hardware components and operating systemsPerformed quality assurance Assistive TechnologyLearned of various technologies for individuals with disabilitiesDragon, adaptive Wii, Proloquo2GoResource SolutionsRecycled and refurbished donated computers for scrap or resaleInstalled hardware components and operating systemsPerformed quality assurance
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Pool Maintenance
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Sep 2010 - Nov 2012
Pool maintenance (seasonal employment)Performed maintenance and repairs of swimming poolsProvided customer serviceAssisted in pool construction Pool maintenance (seasonal employment)Performed maintenance and repairs of swimming poolsProvided customer serviceAssisted in pool construction
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I&K Distributors
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United Kingdom
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Wholesale
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Sales
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May 2001 - Sep 2010
Managed the highest volume route in the Cincinnati/Dayton divisionMaintained fresh and adequate inventories with accountsProvided excellent customer service building trusting relationships with accountsFlexible in adjusting role to meet the needs of the customerExecuted time management to meet reoccurring deadlines Managed the highest volume route in the Cincinnati/Dayton divisionMaintained fresh and adequate inventories with accountsProvided excellent customer service building trusting relationships with accountsFlexible in adjusting role to meet the needs of the customerExecuted time management to meet reoccurring deadlines
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Education
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2010 - 2012
Sinclair Community College
Associate of Applied Science, Computer Information Systems/Microsoft Security Specialist -
1996 - 1998
Wright State University
Bachelor of Science, Financial Services
Community
