Director of Customer Service

• Oct 2014 - Present

Responsible for maintaining superior customer service for all internal and external customers including agents, vendors, national account contacts, and individual customers by utilizing in-depth knowledge of company services and programs as well as team members within the Customer Service Department. Responsible for developing and implementing procedures pertinent to the effective and efficient operation of the Customer Service Department. Collaborate with all corporate level departments to ensure complete customer happiness. Show less

Internet Call Center Supervisor

• Feb 2012 - Oct 2014

Supervise corporate call center. Contact internet and phone leads to provide ballpark quotes and set appointments for local agent. Work with agency network to ensure consistent customer care and quality standards. Coordinate new "high touch" national accounts before they are placed with agents. Primary contact for all NASMM members.

Inside Sales Representative

• Oct 2005 - Mar 2012

Act as main point of contact for all requests by potential customers contacting the corporate office. Answers questions, provide estimates and show the customer the value of Wheaton Worldwide Moving. Work closely with a network of 250 agent to perform in-home surveys and provide written quotes to the customer. Speak with customers and agents as needed to resolve customer service issues.

International Coordinator

• Oct 2006 - May 2007

Oversee all aspects of an international household goods relocation. Also, worked closely with the International Internet Lead Program.

COD Coordinator

• 2003 - 2004

O&I Coordinator

• 1997 - 2002