Experience

MATE internet + mobile

• Australia
• Telecommunications
• 1 - 100 Employee

• Chief Analytics Officer

  • Sep 2022 - Present

  Details to follow.

• Chief Information Officer

  • Aug 2016 - Oct 2022

  Details to follow



Select Software Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• National Sales Director - Australia

  • Feb 2015 - Aug 2016



Ethan Group

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• General Manager Telecommunications Operation

  • Feb 2012 - Jan 2015



Select Software Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account and Sales Manager

  • Mar 2008 - Feb 2012

  Responsibilities Include:• Provide a mediatory service between existing / new client’s and developers where communication lines have broken down due to industry jargon and / or general product understandings to ensure that the client’s expectations are met.• Sales demonstrations to potential new clients including, if successful in the sales pitch, the end to end delivery of the product in accordance with the sales offering • Ensuring that the required product and support documentation is accurate and current.• Account management of tier one client’s • A resource point for billing and client escalations based on my previous working experience within these roles at a manager level.• Responsible for the end-to-end implementation and testing of new integration between particular wholesalers and our internal systems.

• Billing and Support Manager

  • Apr 2005 - Mar 2008

  Responsibilities Included:• Ensure adherence to schedule for the delivery of accurate monthly billing services to the client base including testing and quality assurance prior to release.• Manage a team of interoffice and remote location billing staff, offering assistance with training and development where shortfalls are identified.• Provide hands on processing of billing services where required including discussions with clients about the monthly reporting suite to allow them to do cost analysis.• Maintain a complex understanding of the rating / tariffing of calls / charges and discounting associated to each client and their choice of wholesaler and to provide assistance should processes require intervention.



True Telecom

• Operations Manager

  • Feb 2002 - Mar 2005

  Responsibilities Included: • Product development for all end user offerings. • Responsible for the identification and selection of suitable wholesale providers including commercial discussions surrounding buy rates. • Regular cost analysis via the Wholesale / Retail margin review and subsequent renegotiations of wholesale buy rates. • Operational management for the office staff. Responsibilities Included: • Product development for all end user offerings. • Responsible for the identification and selection of suitable wholesale providers including commercial discussions surrounding buy rates. • Regular cost analysis via the Wholesale / Retail margin review and subsequent renegotiations of wholesale buy rates. • Operational management for the office staff.



People Telecom

• Telecommunications
• 1 - 100 Employee

• Provisioning Manager

  • Jan 2000 - Feb 2002

  As a start up organisation, I was approached to implement a Provisioning department. This involved working with the wholesalers to develop B2B processes whilst maintaining a hands on focus. As the business expanded the scope of the role diversified by way of additional product offerings. Working with the Sales, Marketing, Customer Service and Billing departments my team was able to successfully build the core processes which has enabled the business to expand to its current position within the marketplace.



RSL Communications, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Provisioning Manager / Customer Service Team Leader

  • Jul 1994 - Jan 2000

  During my time at RSLCOM I undertook a number of roles. Starting out as a Customer Service Representative, within a year I progressed to Customer Service Team Leader and finally to Provisioning Manager. In both supervisory roles I managed teams of around 10 – 15 staff. During my time at RSLCOM I undertook a number of roles. Starting out as a Customer Service Representative, within a year I progressed to Customer Service Team Leader and finally to Provisioning Manager. In both supervisory roles I managed teams of around 10 – 15 staff.



Westpac

• Australia
• Banking
• 700 & Above Employee

• Various Roles including Teller / Enquiries / Ledgers,

  • Jan 1990 - Jul 1994

  As an entrant into the workforce I undertook a number of junior roles within the banking industry to obtain valuable business experience and personal development. These roles included Ledgers, Enquiries and Tellers. As an entrant into the workforce I undertook a number of junior roles within the banking industry to obtain valuable business experience and personal development. These roles included Ledgers, Enquiries and Tellers.