Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Operations Analyst

  • Apr 2016 - Present

  Work as part of a small operations team in the development, training and implementation of a new all of business IT system. Subject matter expert for operations, responsible for business testing, defining requirements, and training and supporting the business.-operations team in user acceptance testing, the identification of defects, and their management using JIRA-liase with software developers and functional consultants to identify, and resolve defects and opportunities for improvement-learn and become operations super user for Microsoft AX 2012, Microsoft CRM, Click Schedule, and bespoke web and mobility applications-participate in the sign off of data migration, as well as being responsible for the preparation and maintainable of mapping and technician data-assist with development of training collateral, and in roll out of training program-integral part of support process for business users

• Administrative Assistant

  • Nov 2014 - Apr 2016

  Work as part of a centralised team to maximise efficiency in branches, by completing administration and customer service tasks.-Assist in testing of new business IT system-Identify and confirm correct part for jobs using a range of methods.-Liaise with procurement team to resolve parts discrepancies.-Invoice jobs and confirm related insurance documents-Call customers to make and confirm bookings.-Enter data to multiple systems and manage Excel spreadsheets, charts and create reports of team's monthly performanceAchievements-Identify and develop new tools to more easily and more efficiently confirm parts



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Longlife Team Manager

  • Apr 2014 - Nov 2014

  - Responsible for all aspects of longlife department, including stock management, shrinkage and human resources- Inventory control and stock levels- Administration of department and people management, including rostering and budgeting- Planning for weekly promotional activity and forecasting store demands and display quantities- Provide a high level of customer service, including duty managing storeAchievements-On show availability ranking consistently in top 2% of stores nationally-Grow sales through promotional activities and stock availability

• Inventory Manager

  • Jan 2013 - Apr 2014

  - Responsible for inventory control and stock levels for longlife department- Provide high level customer service- Assist with administration and people managementAchievements- Improved inventory accuracy as measured by yearly stocktake- Improvement of on show availability ranking

• Merchandising Support

  • Jul 2011 - Jan 2013

  - Planning for weekly promotional activity and forecasting store demands and display quantities- Developed relationships with supplier representatives and negotiated for assistance- Provide high level customer service, and understand customer needs when planning promotional activities- Assisting with administration and people management Achievements- Working with Coca Cola Amatil, I was able to increase our store sales ranking to number three nationally. Whilst working with Ferrero, we were able to rank number three statewide for sales during Christmas 2012.- Able to grow sales and increase department sales as a percent of store sales.

• Assistant Manager - Perishables

  • Jun 2010 - Jul 2011

  - Responsible for conducting inventory routines and reports for department- Communicated with supplier representatives regarding promotions, new lines, planograms and stock weight.- Managed and supervised staff- Assisting with department administration