Experience

Harris Computers Service

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • May 2022 - Present

  The Harris group purchased The CLM Group Inc. The Harris group purchased The CLM Group Inc.



The CLM Group, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2018 - May 2022

• Technical Support Engineer

  • Apr 2018 - Jun 2020



HealthCo Information Systems

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Support Analyst Clinical Applications

  • Jan 2014 - Jun 2016

  Represent Company and its products in an ethical, professional and enthusiastic manner to prospects, customers, company staff, business partners, consultants and associates, and any other organization or entity to which you come in contact.Maintain appropriate product and industry knowledge for effective customer service and support activities.Actively consult with appropriate supervisor for service or problem solving if a servicing event is unfamiliar to you.Provide accurate customer service updates to the Call Tracking System in response to customer problems and their resolution.Work cooperatively with others to resolve customer problems and issues.Answer and respond to all customer phone calls assigned to you.Knowledgeable in Oracle administration, SQL 2005/2008 Server administration, Windows2003/2008/2012 server administration, Windows 7/8 administration, laser printers, dot-matrix printers, TCP/IP connectivity, modems, tape backups, Dial-up Networking,Remote Access Service, Registry editing, Active Directory, IIS administration, Jboss administration.Other duties as assigned.



Portland Community College

• United States
• Higher Education
• 1 - 100 Employee

• Student

  • Jan 2011 - Mar 2014

  Computer Science - Health Informatics Computer Science - Health Informatics



First Insight, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical Support

  • Feb 2012 - Jul 2012



Nobeltec, Inc.

• United States
• Maritime Transportation
• 1 - 100 Employee

• Technical Support

  • Dec 2009 - Jun 2011