Loss Mitigation Specialist

• Aug 2020 - Present

Mortgage Customer Service Representative

• Apr 2020 - Jul 2020

Financial Services Representative

• Oct 2015 - Jan 2020

Respond to customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans. Research requests regarding various product aspects, policy provisions, claim status and basic procedures. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Work at all times to enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening, and empathy. Support special product and/or service campaigns as needed, or if solicited by the customer. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. Show less

Human Resources Generalist

• May 2015 - Aug 2015

Assisting with the staffing process, including screening candidates, verifying employment and assisting with the administration of our web-based recruitment tool. Coordinating and administrating processing and on-boarding new employees. Answering general policy and benefits questions. Compiling data and generating statistical reports. Serving as a liaison between HR field staff and corporate employees. Performing project assignments as directed by HR management Requirements. Show less

Direct Care Staff

• Mar 2014 - Apr 2015

Provide direct care and supervision to clients with developmental or other disabilities. • This includes basic health care and assistance with health care needs, assisting clients with life skills, including living, vocational, recreational, and educational skills, reviewing treatment plans for appropriateness, and supervising implementation of care and treatment plans. less Provide direct care and supervision to clients with developmental or other disabilities. • This includes basic health care and assistance with health care needs, assisting clients with life skills, including living, vocational, recreational, and educational skills, reviewing treatment plans for appropriateness, and supervising implementation of care and treatment plans. less

Security/Hospitality Specialist

• Mar 2012 - Sep 2013

Provided leadership, instruction, and supervision to three security guards responsible for impeding criminal activity and ensuring the safety of guests. • Responded to and coordinated with police and fire on 40+ incidents, including criminal activity and medical emergencies. • Monitored 6 security alarm and 12 CCTV monitoring systems and equipment valued at $100,000 Provided leadership, instruction, and supervision to three security guards responsible for impeding criminal activity and ensuring the safety of guests. • Responded to and coordinated with police and fire on 40+ incidents, including criminal activity and medical emergencies. • Monitored 6 security alarm and 12 CCTV monitoring systems and equipment valued at $100,000

Volunteer Tutor

• Mar 2010 - Sep 2013

Mentored 15 - 30 children from kindergarten to sixth grade each day assisting them with homework and school projects. • Provided ideas and planning for after-school activities. • Assisted with holiday and break from school programs such as Summer Fun and Future Entrepreneur. Accomplishments Received President of the United States Volunteer Service Silver Medal for over 400 hours of community service in 2011. Mentored 15 - 30 children from kindergarten to sixth grade each day assisting them with homework and school projects. • Provided ideas and planning for after-school activities. • Assisted with holiday and break from school programs such as Summer Fun and Future Entrepreneur. Accomplishments Received President of the United States Volunteer Service Silver Medal for over 400 hours of community service in 2011.

Force Protection Officer

• Nov 2007 - Feb 2010

• Responsible for base security at the Hickam Air Force Base and Bellows Air Force Station gates. • Properly identify individuals entering the base and to uphold vehicle pass requirements in accordance with Air Force policies and procedures. • Conduct thorough random vehicle safety inspections for approximately 5,000 - 8,000 vehicles per day in accordance with Air Force policies and procedures • Monitor/close outbound traffic lanes when directed. • Cross-check the visitor against the pre-announcement log using picture identification. • Upheld to all weapon safety and use standards in accordance with Air Force training requirements for the (M9) 9MM handgun and OC hand held pepper spray device. • Selected TW & Company Officer of the Year - July 2009 Show less

Yeoman (Submarines)

• Aug 1995 - May 2005

Assignments: - Submarine Group SEVEN, Yokosuka, Japan 2002-2005 - Naval Submarine Support Command, Pearl Harbor Hawaii 2000-2002 - Submarine Squadron SEVEN, Pearl Harbor Hawaii 1999-2000 - USS CHARLOTTE Pearl Harbor, Hawaii 1998-1999 - USS TUNNY Pearl Harbor, Hawaii 1996-1998 Assignments: - Submarine Group SEVEN, Yokosuka, Japan 2002-2005 - Naval Submarine Support Command, Pearl Harbor Hawaii 2000-2002 - Submarine Squadron SEVEN, Pearl Harbor Hawaii 1999-2000 - USS CHARLOTTE Pearl Harbor, Hawaii 1998-1999 - USS TUNNY Pearl Harbor, Hawaii 1996-1998