Experience

Hire Connections Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Contract Lease Servicing Specialist

  • Nov 2022 - Present

  *Worked remotely and onsite in a large call center environment supporting clients via email and phone. *Intensive editing of End of Lease documents prior to delivery to lessees, primarily in Adobe Acrobat and Microsoft Word with a high level of accuracy and attention to detail. *Verbal and written communication with clients and internal departments to problem-solve delivery and accuracy of documentation required for lessee approval. Recorded all interactions with clients through CRM, from needs discovery through credit review and assessment of client goals.



Sleepnumber Corporation

• Remote - Minneapolis

• Customer Service Representative

  • Jun 2021 - Jan 2022



Bank of America

• United States
• Banking
• 700 & Above Employee

• Remote Support Analyst IV - Temporary

  • Jan 2021 - Apr 2021



PCs for People

• United States
• Information Technology & Services
• 1 - 100 Employee

• Student Intern

  • Nov 2020 - Dec 2020

  As an intern, I assist the Tech, Ebay and Warehouse departments by moving station to station in a fast-paced environment. Warehouse primarily involves sorting, documenting, testing and evaluating incoming PC's and other assorted electronics for proper routing. Tech includes hardware diagnostics of BIOSs, hard-drives, motherboards, processors,, memory, graphics cards and any other installed hardware. In Ebay we evaluate hardware and create new Ebay listings. Answer inquiries via email regarding PCs we have listed.



GameJonez.net

• Founder, Lead Writer

  • Jan 2005 - Mar 2016



Ameriprise Financial

• Minneapolis, MN

• Financial Adviser

  • May 2011 - May 2012

  •Using effective relationship building techniques, became the top producer in my peer group by working with clients to establish their investment goals and resources in order to create effective and appropriate client-specific customized portfolio solutions built around a wide range of products and services including but not limited to term life, permanent life, disability, home and auto insurance as well as various investment vehicles such as variable annuities, individual retirement accounts, mutual funds, individual equities, exchange traded funds, municipal and corporate bonds and Financial Planning. •Expanded my book of business through new client acquisitions and referrals •Worked closely with partners from various departments and third party companies including underwriters, investment managers, and wholesalers to expedite processes and provide a consistently satisfying client experience. •Maintained a strong working knowledge of market trends, investment options and the financial services industry as a whole through research and continuing education as well as the effective leveraging of any and all resources at my disposal, including but not limited to online course work, various industry publications, and other experienced industry professionals. •Handled escalated calls using high-level conflict resolution skills.



Wells Fargo Home Mortgage

• Minneapolis, MN

• Mortgage Consultant

  • Dec 2008 - Jan 2011

  •Working in a multiple PC monitor environment, utilized strong multi-tasking skills to solicit and complete conventional, FHA, VA residential mortgage applications. •Established and maintained strong relationships with clients and partners. •Expedited loan processing by coordinating with Underwriting and Fulfillment partners. •Handle escalated complaint calls using high level conflict resolution skills. •Working in a multiple PC monitor environment, utilized strong multi-tasking skills to solicit and complete conventional, FHA, VA residential mortgage applications. •Established and maintained strong relationships with clients and partners. •Expedited loan processing by coordinating with Underwriting and Fulfillment partners. •Handle escalated complaint calls using high level conflict resolution skills.



Rels Settlement Services

• Bloomington, MN

• Escrow Assitant

  • Jan 2008 - Dec 2008

  •Prepared final loan documents for reverse mortgage transactions using various software programs, including MS Word, Excel, Internet Explorer as well as advanced Adobe Acrobat editing techniques. •Worked with Disbursement Department to accurately prepare invoices. •Coordinated with processors and closers to ensure quality of escrow documents. •Developed outstanding customer service practices while working with team. •Managed high volume workload with excellent time management and work-flow prioritization skills.