Todd Sherman

Computer User Support Specialist Intern at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US

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Credentials

  • CompTIA A+ Core 1
    LeaderQuest HQ
    Sep, 2022
    - Oct, 2024
  • CompTIA A+ Core 2
    LeaderQuest HQ
    Sep, 2022
    - Oct, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Feb, 2023
    - Oct, 2024

Experience

  • ACI Learning
    • United States
    • Professional Training and Coaching
    • 400 - 500 Employee
    • Computer User Support Specialist Intern
      • Sep 2022 - Present

      Computer User Support Specialist – Training Internship  Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues  Ensured physical security & common attacks while securing the wired and wireless local network  Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts Computer User Support Specialist – Training Internship  Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues  Ensured physical security & common attacks while securing the wired and wireless local network  Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts

  • ManTech
    • South Africa
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Queue Coordinator
      • Nov 2020 - May 2022

      ➠ Directed inbound requests to appropriate team/technician and prioritized tickets based on the problem; supported customer demands. ➠ Performed basic diagnostics and troubleshooting with guidance from experienced technicians and by following standard procedures; identified the cause of issues and replaced faulty components with minimal customer and business disruption. ➠ Complied with security and data management procedures and policies as well as completed required security training. ➠ Directed inbound requests to appropriate team/technician and prioritized tickets based on the problem; supported customer demands. ➠ Performed basic diagnostics and troubleshooting with guidance from experienced technicians and by following standard procedures; identified the cause of issues and replaced faulty components with minimal customer and business disruption. ➠ Complied with security and data management procedures and policies as well as completed required security training.

  • Amentum
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Access Control Specialist
      • Jun 2019 - Oct 2020

      ➠ Maintained compliance through proper identification checks and data entry before allowing employees/visitors into facilities. ➠ Maintained compliance through proper identification checks and data entry before allowing employees/visitors into facilities.

  • US Army
    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Operations Coordinator
      • Sep 2017 - Feb 2019

      ➠ Planned logistical operations, interfacing with local and inter-agencies, to ensure the safety of high-level officialsvisiting Nepal.➠ Upgraded IT systems and optimized security for sensitive operations.➠ Oversaw ten personnel and coordinated office/administrative operations; briefed senior leadership daily.➠Managed $700K budget; recorded allocations and submitted to finance unit.

    • Operations Manager
      • Jan 2016 - Sep 2017

      ➠ Maintained databases, records, and files electronically; adhered to confidentiality measures on classified material/information.➠ Supported 3.5K DoD personnel in their medical coverage/treatment as Tricare Program Coordinator and ensured proper services through various channels.➠ Handled internal administrative/clerical functions, served as authorized authority for travelers, and monitored a $649K budget.

    • Human Intelligence (HUMINT) Collection Team Leader
      • Jul 2014 - Aug 2015

      ➠ Safeguarded sensitive, secure, and classified government materials according to regulations and minimized potential cyber/security attacks.➠ Increased personnel productivity by drafting updated standard operating procedures (SOPs) and implementing intelligence training.

    • Human Intelligence and Counterintelligence (CI) Analyst |
      • May 2012 - Jul 2014

      ➠ Supervised 27 personnel; provided performance feedback, scheduled training, and helped advance in promotions.➠ Initiated assessments on 40+ potential threats and notified affected personnel; kept more than 15K on guard of potential threats.

    • Distribution Clerk
      • May 2010 - May 2012

      ➠ Revamped distribution operations of high-level information/reports; drafted new SOP and trained personnel on procedures.➠ Analyzed and reviewed sensitive materials and shared them with intelligence teams; recommended strategic action plans with the collected information.

Education

  • ACI Learning
    Certification
    2022 - 2022

Community

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