Todd A. Sterling
Technology Associate at Amber Charter Schools- Claim this Profile
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Topline Score
Bio
Eric D. Brown
I have great pleasure in recommending Todd for a role in IT support due to his engaging personality, eagerness to learn and ability to absorb new information. Todd has displayed an enthusiastic willingness to resolve customer issues in the IT support spectrum. Todd has also shown the ability to be extremely resourceful in that he will leverage various training simulations to stay updated on the tasks and remedies within today's IT troubleshooting landscape. I applaud him on this desire to be out in front and prepared for any possible scenario that will be presented to him. I have the utmost confidence in Todd's ability to be an integral part of any IT team and organization.
Anthony Chin
While initially green to the IT field, I've personally seen Todd overcome challenge after challenge when tackling new problems he's never faced each before. Todd is THE definition of unwavering drive as he's managed to not only absorb the information he's been thrown into but able to explain the concepts to others who aren't as familiar with technical jargon in layman. And honestly, that's the pinnacle of learning -- not only understanding the concepts and ideas but to be able to explain it in such a way that those unfamiliar with the material can understand it. Todd is someone that should absolutely be considered if you want a person with a great personality, awesome communication skills and drive in your company.
Eric D. Brown
I have great pleasure in recommending Todd for a role in IT support due to his engaging personality, eagerness to learn and ability to absorb new information. Todd has displayed an enthusiastic willingness to resolve customer issues in the IT support spectrum. Todd has also shown the ability to be extremely resourceful in that he will leverage various training simulations to stay updated on the tasks and remedies within today's IT troubleshooting landscape. I applaud him on this desire to be out in front and prepared for any possible scenario that will be presented to him. I have the utmost confidence in Todd's ability to be an integral part of any IT team and organization.
Anthony Chin
While initially green to the IT field, I've personally seen Todd overcome challenge after challenge when tackling new problems he's never faced each before. Todd is THE definition of unwavering drive as he's managed to not only absorb the information he's been thrown into but able to explain the concepts to others who aren't as familiar with technical jargon in layman. And honestly, that's the pinnacle of learning -- not only understanding the concepts and ideas but to be able to explain it in such a way that those unfamiliar with the material can understand it. Todd is someone that should absolutely be considered if you want a person with a great personality, awesome communication skills and drive in your company.
Eric D. Brown
I have great pleasure in recommending Todd for a role in IT support due to his engaging personality, eagerness to learn and ability to absorb new information. Todd has displayed an enthusiastic willingness to resolve customer issues in the IT support spectrum. Todd has also shown the ability to be extremely resourceful in that he will leverage various training simulations to stay updated on the tasks and remedies within today's IT troubleshooting landscape. I applaud him on this desire to be out in front and prepared for any possible scenario that will be presented to him. I have the utmost confidence in Todd's ability to be an integral part of any IT team and organization.
Anthony Chin
While initially green to the IT field, I've personally seen Todd overcome challenge after challenge when tackling new problems he's never faced each before. Todd is THE definition of unwavering drive as he's managed to not only absorb the information he's been thrown into but able to explain the concepts to others who aren't as familiar with technical jargon in layman. And honestly, that's the pinnacle of learning -- not only understanding the concepts and ideas but to be able to explain it in such a way that those unfamiliar with the material can understand it. Todd is someone that should absolutely be considered if you want a person with a great personality, awesome communication skills and drive in your company.
Eric D. Brown
I have great pleasure in recommending Todd for a role in IT support due to his engaging personality, eagerness to learn and ability to absorb new information. Todd has displayed an enthusiastic willingness to resolve customer issues in the IT support spectrum. Todd has also shown the ability to be extremely resourceful in that he will leverage various training simulations to stay updated on the tasks and remedies within today's IT troubleshooting landscape. I applaud him on this desire to be out in front and prepared for any possible scenario that will be presented to him. I have the utmost confidence in Todd's ability to be an integral part of any IT team and organization.
Anthony Chin
While initially green to the IT field, I've personally seen Todd overcome challenge after challenge when tackling new problems he's never faced each before. Todd is THE definition of unwavering drive as he's managed to not only absorb the information he's been thrown into but able to explain the concepts to others who aren't as familiar with technical jargon in layman. And honestly, that's the pinnacle of learning -- not only understanding the concepts and ideas but to be able to explain it in such a way that those unfamiliar with the material can understand it. Todd is someone that should absolutely be considered if you want a person with a great personality, awesome communication skills and drive in your company.
Credentials
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Certified in Cybersecurity (CC)
(ISC)²Mar, 2023- Oct, 2024 -
Level 4: Clever Champion
Clever Inc.Aug, 2023- Oct, 2024 -
(ISC)² Candidate
(ISC)²Dec, 2022- Oct, 2024
Experience
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Amber Charter Schools
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United States
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Education Administration Programs
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1 - 100 Employee
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Technology Associate
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May 2023 - Present
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Infosys
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India
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IT System Custom Software Development
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1 - 100 Employee
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Senior Tech Support Associate
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Dec 2021 - Oct 2023
Support clients with Tech support and database management. Support clients with Tech support and database management.
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Self-employed
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Real Estate
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1 - 100 Employee
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Uber driver
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Jan 2018 - Feb 2022
Support Customers with application issues Serve has a local guide for the metro NYC area Deliver personalized customer service and technical assistance to each client ranging from several walks of life Support Customers with application issues Serve has a local guide for the metro NYC area Deliver personalized customer service and technical assistance to each client ranging from several walks of life
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TD
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Pakistan
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Technology, Information and Media
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1 - 100 Employee
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Bank supervisor
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Jun 2014 - Sep 2018
Mastered the back office command line interface “Fidelity” Mastered Reconcilement/ Recap software Processed hundreds of Personal and business loans and wires Used analytical reasoning to match hundreds of customers to the proper financial product Mastered the back office command line interface “Fidelity” Mastered Reconcilement/ Recap software Processed hundreds of Personal and business loans and wires Used analytical reasoning to match hundreds of customers to the proper financial product
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Education
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Merit America
Google IT Support Professional Certificate, IT Support -
Arizona State University
pursuing a bachelors, Information Technology