Experience

9mobile

• Telecommunications
• 700 & Above Employee

• • Jul 2017 - Present

• • Jul 2017 - Present

  9MOBILE Nigeria Dates EmployedJuly 19 – Present • Perform all direct sales of 9mobile products to end users/customers in assigned experience centre while providing consistent and quality service.• Organize and participate in product education/demonstrations, promotions and activations.• Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for escalation as required.• Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.• Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.• Attend team meetings as required.• Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.• Perform any other duties as assigned by the Experience Centre Manager. Show less



Etisalat Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• • Jan 2015 - Jul 2017

  • Perform all direct sales of EMTS’s products to end users/customers in assigned experience centre while providing consistent and quality service.• Organize and participate in product education/demonstrations, promotions and activations.• Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for escalation as required.• Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.• Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.• Attend team meetings as required.• Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.• Perform any other duties as assigned by the Experience Centre Manager. Show less

• • Aug 2012 - Jan 2015

  • Provide quality customer service to EMTS’s customers through the call centre.• Managing and maintaining strategic relationships with external customers in one or more business segments• Regularly interacts with functional groups within various business units to communicate and clarify customer requirements• Performs as liaison between enterprise and end-users, outside vendors, contractors, solutions delivery and advisory consultants to define and establish service and support requirements• Attend to and resolve customer queries promptly and courteously at all times.• Route customer issues to the relevant units using defined escalation channels.• Document/capture all customer interactions using approved software and escalate unresolved issues to the Team Leader, Contact Centre Operations as required.• Enlighten and educate customers on new products and initiatives within EMTS.• Adhere to assigned shift slots, ensuring availability throughout the shift period.• Take action on feedback received, and ensure continuous improvement on performance.• Attend team meetings and trainings as required.• Perform any other duties as assigned by the Team Leader, Contact Centre Operations.• Telemarketing; by proposing best offers suitable and beneficial to subscribers• Providing quality and professional service in other to ensure the best customer experience and satisfaction. Show less



C&I Leasing Plc

• Nigeria
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Supervisor (Field Sales Officers)

  • Jul 2011 - Aug 2012

  • Site Identifications for road shows: target sites were Trade fairs and Camps. • Achieve daily targets by organizing teams to cover all key channels with high human traffic. • Build new customer base to maximize sales • Analyze field reports and prepare sales documents. • Supervise sales operations of sales team. • Training of new staff on company’s product and services as well as usage of project work tools. • Profiled devices for SIMREG staff, sales canvassers, TKAs and Dealers • Prepared weekly reports of all new and existing subscribers' details captured within the week usable at weekly management meeting. Show less