TOCHI OKONKWO
Cyber Security Analyst Intern at CyBlack- Claim this Profile
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Bio
Credentials
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Cybersecurity Foundations: Governance, Risk, and Compliance (GRC)
LinkedInJun, 2023- Nov, 2024 -
Vulnerability Management
QualysApr, 2023- Nov, 2024 -
Vulnerability Management - Foundation
QualysMar, 2023- Nov, 2024 -
Vulnerability Management Detection & Responses
QualysFeb, 2023- Nov, 2024 -
Business Analyst Certification
IIBAJan, 2023- Nov, 2024 -
National Association of State Board of Accountancy (NASBA)
BUSINESS MANAGEMENT ORGANISATIONJan, 2023- Nov, 2024 -
PMI Professional in Business Analysis (PMI-PBA)
Project Management Institute UKJan, 2023- Nov, 2024 -
Scrum Master Certified (SMC)
International Scrum Institute™ (Scrum Institute)Jan, 2023- Nov, 2024 -
(ISC)² Candidate
(ISC)²Sep, 2022- Nov, 2024 -
Google Digital Skill For Africa
GoogleApr, 2020- Nov, 2024 -
Data Science & Analytics Intro
IBMOct, 2019- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAJul, 2023- Nov, 2024 -
Scrum.org
Scrum.org
Experience
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CyBlack
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Cyber Security Analyst Intern
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May 2023 - Present
* Performed threat intelligence on a target by performing information gathering using theHarvester so as to get OSINT. * Involved in a team which carried out threat modeling using Isograph Attack tree on a target which resulted in the discovery of over 5 likely threat actors that may attack the target and also kind of attack that can occur. * Involved in a team that performed a global threat landscape analysis and generated a report showing the overall landscape in relation on the target's industry. * Part of a incident response team that took immediate steps to contain a multi-pronged attack on a company and prevent further damage by isolating the affected systems from the company's network. * Carried out an investigation to know the blast radius of the attack, the vulnerabilities that were exploited and the data that was extracted. * Carried out an investigation to know the blast radius of the attack, the vulnerabilities that were exploited and the data that was exfiltrated. * Provided recommendations such as regular security assessments, patch management to the company in order to improve the current security controls of the organisation. * Used the MITRE Att&ck Framework to document and report findings from the multi-pronged cyber incident on the company. * Involved in a team which carried out a table-top exercise after the incident in order to know what went wrong, why and how to stop or significantly reduce the chances of the incident happening again. * Setup over 10 users for the organisation in Azure Active Directory and configured and enforced MA for the users. * Configured Role-based Access Control (RBAC) for over 10 users in the Azure Active Directory tenant in order to ensure all the users are assigned to roles within the organisation. * Used Azure Sentinel to collect, detect and investigate over 15 security events on the target for the purpose of managing and securing the company's cloud resources. Show less
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Lowell
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United Kingdom
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Financial Services
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700 & Above Employee
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Customer Solutions Specialist
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Nov 2022 - Present
* Identify and fact find around the customers current situation completing affordability checks and selling the benefits to pay as much as they can to become debt free. * Identification of Fraudulent transactions, Fraud and Dispute case analysis. * Adhering to GDPR and remaining complaint when processing customers personal details and payment information. * Managing customers unpaid balances over the phone. Upholding excellent customer service on each contact with the customer. * Liaise with different departments such as insolvency to ensure we are dealing with customers’ accounts that have gone through bankruptcy/IVAs and debt relief orders. * Deal with vulnerable customers ensuring I am dealing with these accounts in the right manner whilst being empathetic and understanding. * Identify potential disputes to liaise and communicate back to our client if our customers disagree and query the balance. * Able to keep accurate and detailed client/customers records. * Complaint handle and escalate if required and diffuse difficult situations. * Deal with credit file queries using Experian to assist to ensure I am giving customers accurate information on how we are managing and updating their credit file. * Deal with accounts that have been litigated on advising on county court judgements and charging orders. Show less
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HBSS Ltd
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United Kingdom
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1 - 100 Employee
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Service Desk Analyst
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Sep 2021 - Mar 2022
* Maintained a 100% customer service level agreement by proactively managing incidents in the customers' ATM estate, while adhering to Service Level Agreements for inbound telephone calls from HSBC, Barclays, and the Post Office. * Coordinated field resources and oversee ATM downtimes until resolution by utilizing in-house software tools to log customer calls on contracted devices as well as offer initial support on various ATM products to engineers and customers. * Managed a high ticketing queue volume while ensuring efficient ticket resolution leading to a 35% reduction in average response time. Show less
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Tocasson Global Technologies
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Nigeria
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Business Analyst
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Feb 2020 - Oct 2021
• Participate in process, product and technology provident projects leveraging data analytics tools and approaches. • Gather and analyze data from multiple sources, provided insights, and made recommendations through reports for various stakeholders. • Perform strategic planning, monitoring, eliciting, documenting and management of business, functional and technical requirements • Conduct activity-based analysis of business processes and made recommendations based on the findings. • Participated in daily scrum meetings to deliver the project on time in an agile environment. • Responsible for gap analysis, impact analysis, stakeholder management and end to end business solution design. Show less
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XGO Technology Limited
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Victoria Island, Lagos
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Business System Analyst
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Jan 2019 - Feb 2020
• Facilitated adopting agile software development practices, including release management and integration planning. • Developed effective data collection that enhanced customer profiling, lead generation, and conversion rate production applications. • Built relationships across the portfolio and IT teams at working and leadership levels to influence positive outcomes and resolve bottlenecks. • Managed requirements processes, including conducting interviews, documenting requirements, Joint Application Development (JAD) sessions and user stories based. • Conducted entire software development life-cycle, including business process, design, development, testing, deployment. Show less
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Krispy Kreme
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Food and Beverage Services
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700 & Above Employee
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Retail Store Supervisor
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Jun 2018 - Aug 2019
* Developed and implemented marketing and sales plans, to increase visibility and sales. * Enforced company policies and procedures through the three-strike system to enforce discipline and promote professionalism. * Resolved customers’ queries, enquiries, and complaints. * Managed and ensured instant settlement of conflicts between employees as well as between customers. * Personnel responsible for inventory check, office inventory, merchandising, quality check and product display. * Designed training schedule for new employees in customer service, till operation, and card payment system/POS machines Show less
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Education
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2021 - 2022
University of Bradford
Msc International Business Management -
2013 - 2016
University of Nigeria, Nsukka
Bsc, Business Education -
2010 - 2012
Yaba college of technology
Diploma, Banking and Finanace
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