Experience

Digits Industries Ltd (glo™ learn LMS & eLearning)

• Head of Implementation Services - LM

  • Sep 2021 - Present

• Customer Experience Manager

  • Apr 2018 - Present

• Client Relationship Manager

  • Aug 2015 - Apr 2018



H3 - Hampshire County Council, Hampshire Constabulary and Hampshire Fire and Rescue

• Digital and Technology Lead

  • Dec 2014 - Jul 2015



Hampshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Learning Technologies Manager

  • 2014 - Dec 2014

  Promoted to manage a team of 4, responsible for driving the ongoing development of e-learning using new technologies Maintaining and monitoring the performance of learning management systems and interactive functionality to support 30k staffProducing online learning, web communications, promotional materials and videos to support training and communicationManaging the ‘Learn.IT’ team to provide consistent IT support and training across the organisationCollaborating with senior management and corporate communications to create and distribute learning technology packagesActing as Technology Subject Matter Expert (SME) providing expertise and support to senior management decision makingProducing business cases for new technologies with associated cost-benefit analysis to support technological advancementSupporting internal campaigns and strategic vision through technology and promotional material, including:Producing online content to drive a positive culture of innovation and inspiration through a viral ‘Thrive Stories’ campaignProducing an online ‘Shaping Hampshire’ campaign to promote efficiency, health and accountability across HampshireResearched and produced films to support the ‘We’re Changing’ strategy to facilitate cohesive communication channelsProduced e-learning content for a ‘Skills For Life’ campaign to increase numeracy and literacy levels in houseProduced 2 films for ‘The Great Manager’ Event for Hampshire County Council, used to inspire and educate over 1k attendees on the attributes required to be a Great Manager

• Lead Learning Technologies Consultant

  • 2012 - 2014

  Pitched a business case to senior management to overhaul existing learning systems and upgrade existing hardware/softwareSecured approval to upgrade existing systems and implement cloud technology for improved collaboration across departmentsCollaborated with all departments and senior management to ensure buy-in and a smooth transition to new technologiesProject managed the implementation of new learning management systems/cloud technology, from design to testing and roll outCollated artwork requirements to develop a new brand design to strengthen corporate image Managed the next generation transition from ‘Lectora’ to ‘Articulate Studio’ and ‘Adobe Captivate’ to facilitate cohesive packageMaintained and monitored ‘Jenison Checkpoint’ systems performance, implementing corrective action and improvementsAdvised on new technologies and social media, creating Twitter and Facebook media content to promote brand awareness Led the development of next generation e-learning courses using Apple Mac and Adobe Suite to improve functionality and UI

• Senior Learning Technologies Consultant

  • 2008 - 2012

  Led the transition from traditional internal learning courses to online courses from development to roll out to support 30k staffLiaised with all departments to gather requirements, targets and assessment specifications to produce e-learning coursesDesigned new logos, promotional materials, webpages and workbooks to support the transition to e-learningDeveloped performance tracking and reporting, and led some user testing on a small sample group from across the organisationMaintained and monitored existing learning management systems as well as new e-learning courses for continued improvementProduced e-learning courses on the ‘Lectora’ system, focusing on a more interactive learning package



Inspired 2 Design

• United States
• Advertising Services
• 1 - 100 Employee

• Freelance Designer

  • 2005 - Dec 2014

  Set up a consultancy company specialising in web, print, film and interactive solutions for a variety of clients, including:International, Curriculum and Assessment Agency (ICAA) - Promotional materials for the BETT show in LondonLost Lounge Nightclub - Interactive website developmentPixel Store - Shopping cart website functionality Set up a consultancy company specialising in web, print, film and interactive solutions for a variety of clients, including:International, Curriculum and Assessment Agency (ICAA) - Promotional materials for the BETT show in LondonLost Lounge Nightclub - Interactive website developmentPixel Store - Shopping cart website functionality



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Creative Trainer

  • Dec 2005 - Mar 2008

  Provided expertise and customer training on the Apple product range at the Apple Store, Bullring Shopping Centre, BirminghamAchieved Apple Certified Pro certification in Final Cut Pro, Aperture and Motion and considered Subject Matter Expert (SME) Led software and soft skills training for 30% of the Apple Store team to successfully join the elusive Creative TeamSelected to represent Apple at the impressive Photokina event in Germany to demonstrate the latest version of ApertureCommissioned to create a film covering the opening of the new Apple Store in Touchwood Centre Solihull