Experience

Sherriffs Foods

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Assistant

  • Aug 2022 - Present

  • Responded to phone calls, emailed and live chats to answer and resolve customer queries, elevating customer satisfaction with immediate support. • Resolving customer questions, issues and complaints efficiently to reach mutually beneficial solutions. • Managed customer matters knowledgeably and quickly, such as product queries, availability, specifications and placement. • Improved service quality and increased sales by developing strong knowledge of company's products and services. • Delivered exceptional customer service to grow business, resolve issues and maximise customer experience. • Multitasking and being adaptable to new roles resulting in covering for other roles in the business (logistics and graphics) Show less



Tax Refund Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Advisor

  • Mar 2022 - Jun 2022

  • Compiling an accurate and compliant tax refund claim on behalf of the clients using professional scepticism to get a true understanding of their work expenses • Built relationships with customers through courteous and professional communications whilst interacting with customers by phone and email. • Assisting clients through a complex tax refund claim process, including setting up pay and tax accounts and HMRC Income Record Viewer • Handling complex client queries and complaints • Ensuring DPA, GDPR and Anti Money Laundering requirements are met • Ensuring client records, call notes and personal data are kept up to date on the CRM • Confident cloud telephony, CRM, Google Docs, Word, Panda Docs user • Strict adherence to processes to uphold brand and HMRC standards • Stayed current on policies, procedures and standards to offer optimal support Show less



Co-op

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Team Member

  • Aug 2021 - Mar 2022

  • Providing good customer service • Helping customers and finding solutions to problems • Multitasking multiple jobs on the shop floor which required me to learn quickly in order to be as efficient as possible • Making sure the store is tidy and presentable • Providing good customer service • Helping customers and finding solutions to problems • Multitasking multiple jobs on the shop floor which required me to learn quickly in order to be as efficient as possible • Making sure the store is tidy and presentable