Executive Assistant

• Feb 2023 - Present

Branch Coordinator

• Mar 2022 - Feb 2023

Administrative Assistant to the Regional Director

• Apr 2019 - Mar 2022

Resources Management Clerk

• Dec 2017 - Apr 2019

Customer Service and Sales Representative

• Mar 2011 - Dec 2017

Delivering customer satisfaction and loyalty through service excellence Adhering to cash, custody and security procedures and policies Responding to customer inquiries or resolving customer concerns on the spot and/or escalating as appropriate Projecting a professional image and demonstrating confidence and knowledge by ensuring transactions are thorough and accurate Promoting the bank's products/services Adhering to position authorities and bank policies Delivering customer satisfaction and loyalty through service excellence Adhering to cash, custody and security procedures and policies Responding to customer inquiries or resolving customer concerns on the spot and/or escalating as appropriate Projecting a professional image and demonstrating confidence and knowledge by ensuring transactions are thorough and accurate Promoting the bank's products/services Adhering to position authorities and bank policies

Owner/Operator - Customer Service Manager

• Jun 2009 - Sep 2017

Accounting Administrator

• Aug 2007 - Jun 2009

Answers inquiries from Government offices and clients regarding Corporate and Personal Tax Conducts bookkeeping and payroll duties for clients Responsible for clients as well as office bank deposits Schedules and coordinates appointments Orders supplies and update all taxation information in library Maintains all office equipment Supports the Board with meeting, travel and other arrangements Drafts minutes of Board meetings for review by the Executive Director Show less

Payroll & Scheduling Associate

• Apr 2000 - Aug 2007

Maintains a high level of professional conduct at all times while dealing with internal and external clients Create and maintain all employee databases and prepares all employee schedules and rotations as required, tracking and fairly distributing employee vacation Responsible for maintaining all payroll aspects of Operations Reporting Tools, including updating staff lists, status lists, rates and premiums and maintains inventory of paid leave accrued and taken Communicates specific payroll deductions, tax information and benefits to all hourly employees Compile operational and statistical reports to assist Operations Desk and HR team Provide Operations Team with key performance measures and statistics including staff report cards, reports on average handle times, shift distribution and statistics of incoming call patterns Responsible for creating and implementing provincial shift trade procedure, paid leave tracking program and Province-wide bilingual schedule Travel monthly to Sudbury site to discuss and resolve payroll and scheduling issues and concerns Assist workforce management team to establish processes and policies Responsible for providing mediation between staff and management Provide necessary training and orientation to all new staff Show less

Coordinator / Receptionist

• Jun 1998 - Mar 2000

Created company website and conducted updates and maintenance weekly Responsible for developing and implementing statistical charts and spreadsheets Efficiently answered telephone enquiries regarding rental properties, pool leagues and vending company, wrote correspondence for media releases and co-hosted local television sports broadcast Created company website and conducted updates and maintenance weekly Responsible for developing and implementing statistical charts and spreadsheets Efficiently answered telephone enquiries regarding rental properties, pool leagues and vending company, wrote correspondence for media releases and co-hosted local television sports broadcast

Secretary / League Coordinator

• Jun 1994 - May 1998

Performed basic bookkeeping tasks including invoicing, setting up database, monthly statements and bank deposits Responsible for booking travel arrangements for Company President Booked cottage rentals, collected rental payments, oversaw maintenance and cleaning of cottages and handled all insurance claims for damages to cottages Coordinated charity golf tournament and solicited all donations and prizes Performed basic bookkeeping tasks including invoicing, setting up database, monthly statements and bank deposits Responsible for booking travel arrangements for Company President Booked cottage rentals, collected rental payments, oversaw maintenance and cleaning of cottages and handled all insurance claims for damages to cottages Coordinated charity golf tournament and solicited all donations and prizes