Experience

Iver Sverige

• Sweden
• IT Services and IT Consulting
• 700 & Above Employee

• Process Coordinator

  • Jan 2021 - Present



Experis/Manpower Group

• Staffing and Recruiting
• 300 - 400 Employee

• Information Technology Consultant

  • Mar 2015 - Present



Länsstyrelsen i Västra Götalands län

• Sweden
• Government Administration
• 400 - 500 Employee

• IT Support Specialist

  • Aug 2020 - Jan 2021



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• ITSM Process Manager

  • Jun 2019 - Jul 2020

  ITSM Process Manager is a subject matter expert responsible for the daily oversight and governance of the HCL process framework. The ITSM Process manager is responsible for enforcing, monitoring, measuring, and continually improving several process areas. Dedicated for areas: Critical Incident Management, Problem Management, Knowledge Management and Incident Management.

• Major Incident Manager

  • Jan 2017 - May 2019

  Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations. Responsibilities: Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.

• Service Desk Employee

  • Mar 2015 - Jan 2017

  As a service desk technician the responsibility is to help users resolve issues with computer hardware or software. We respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Agent

  • Sep 2012 - Mar 2015



Skaraborgs Sjukhus

• Sweden
• Hospitals and Health Care
• 300 - 400 Employee

• Warehouse Laborer

  • Jan 2011 - Sep 2012