Experience

Freska

• Finland
• Consumer Services
• 100 - 200 Employee

• Group head of operations

  • Jan 2022 - Present

  Stockholm, Stockholm County, Sweden As Head of Operations at Freska, I spearhead strategic initiatives to drive operational excellence and fuel the company's growth. I am passionate about optimizing processes and leading cross-functional teams to deliver exceptional customer experiences. With a data-driven approach and a focus on collaboration, I ensure streamlined operations and achieve remarkable results. Responsibilities: -Develop and implement operational strategies to boost efficiency and revenue… Show more As Head of Operations at Freska, I spearhead strategic initiatives to drive operational excellence and fuel the company's growth. I am passionate about optimizing processes and leading cross-functional teams to deliver exceptional customer experiences. With a data-driven approach and a focus on collaboration, I ensure streamlined operations and achieve remarkable results. Responsibilities: -Develop and implement operational strategies to boost efficiency and revenue growth. -Scale up operations to provide top-notch support and drive customer success. -Utilize data insights to make informed decisions and continuously improve performance. -Foster a customer-centric culture, aligning efforts with company objectives for sustainable growth. -Mentor and empower teams to excel, contributing to outstanding outcomes and success. With a proven track record of driving performance and leading successful teams, I am dedicated to making a positive impact on Freska's success and shaping the future of the industry.

• Head of Operations Sweden

  • Mar 2020 - Dec 2021

  Stockholm, Sverige As the Head of Operations for Freska Sweden, I played a pivotal role in facilitating remarkable growth, propelling the company from 12MSEK to over 10x that amount. My dynamic leadership and strategic vision drove operational excellence, contributing to Freska's significant expansion and success in the Swedish market. Key Contributions: -Spearheaded operational initiatives that enabled exponential revenue growth. -Built and led high-performing teams, optimizing productivity and… Show more As the Head of Operations for Freska Sweden, I played a pivotal role in facilitating remarkable growth, propelling the company from 12MSEK to over 10x that amount. My dynamic leadership and strategic vision drove operational excellence, contributing to Freska's significant expansion and success in the Swedish market. Key Contributions: -Spearheaded operational initiatives that enabled exponential revenue growth. -Built and led high-performing teams, optimizing productivity and efficiency. -Implemented data-driven strategies for process improvement and cost savings. -Collaborated with cross-functional teams to ensure alignment and success. -Pioneered a customer-focused approach, enhancing overall satisfaction. With a proven track record of delivering outstanding results, I am passionate about driving operational success and achieving ambitious goals. As the former Head of Operations Sweden, I made a lasting impact on Freska's growth and success during my tenure.



Delivery Hero SE

• Partner Care Manager

  • Mar 2019 - Mar 2020

  Sweden As the Partner Care Manager at Delivery Hero Sweden, I excelled in overseeing and enhancing the entire partner journey, from onboarding to post-launch support. With a focus on cultivating positive relationships, I successfully managed a team of approximately 15 employees responsible for delivering exceptional partner experiences. Key Contributions: -Streamlined the partner onboarding process, reducing time-to-launch and enhancing partner satisfaction. -Implemented proactive… Show more As the Partner Care Manager at Delivery Hero Sweden, I excelled in overseeing and enhancing the entire partner journey, from onboarding to post-launch support. With a focus on cultivating positive relationships, I successfully managed a team of approximately 15 employees responsible for delivering exceptional partner experiences. Key Contributions: -Streamlined the partner onboarding process, reducing time-to-launch and enhancing partner satisfaction. -Implemented proactive support measures, resulting in reduced partner issues and increased retention. -Collaborated with cross-functional teams to address partner feedback and enhance platform features. -Conducted regular performance reviews to identify opportunities for improvement and optimize partner support. Through my customer-centric approach and strong leadership, I ensured that Delivery Hero's partners received top-notch service and support throughout their journey. As the Partner Care Manager, I played a pivotal role in enhancing partner satisfaction and contributing to Delivery Hero's success in the Swedish market.

• Restaurant Operations Manager

  • Aug 2018 - Feb 2019

  Sweden As a Restaurant Operations Manager at Delivery Hero Sweden AB, Stockholm, I had the rewarding opportunity to establish and lead a new team of ten dedicated agents focused on partner onboarding. By building this team from scratch, we achieved a more robust and efficient onboarding process for new partners joining the platform. My key accomplishments include: -Successfully forming and managing a new team of ten agents, ensuring a smooth and cohesive working… Show more As a Restaurant Operations Manager at Delivery Hero Sweden AB, Stockholm, I had the rewarding opportunity to establish and lead a new team of ten dedicated agents focused on partner onboarding. By building this team from scratch, we achieved a more robust and efficient onboarding process for new partners joining the platform. My key accomplishments include: -Successfully forming and managing a new team of ten agents, ensuring a smooth and cohesive working environment. -Implementing effective onboarding processes that significantly improved the efficiency of partner onboarding. -Collaborating with cross-functional teams to streamline operations and enhance the overall partner experience. -Contributing to the growth and success of the company by expanding the partner network through efficient onboarding. My role as a Restaurant Operations Manager allowed me to make a tangible impact on the company's growth and customer satisfaction by optimizing the onboarding process for restaurant partners.



Onlinepizza / Delivery Hero Sweden AB

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Planner

  • Aug 2017 - Aug 2018

  As an Operations Planner at Onlinepizza / Delivery Hero Sweden AB, Stockholm, I played a crucial role in ensuring smooth service operations for both end customers and the company's partners. With a focus on service-related issues, I contributed to enhancing the overall customer experience. My key contributions include: -Collaborating across the service department to address various service-related issues promptly and effectively. -Playing an active role in a major platform… Show more As an Operations Planner at Onlinepizza / Delivery Hero Sweden AB, Stockholm, I played a crucial role in ensuring smooth service operations for both end customers and the company's partners. With a focus on service-related issues, I contributed to enhancing the overall customer experience. My key contributions include: -Collaborating across the service department to address various service-related issues promptly and effectively. -Playing an active role in a major platform migration project, which resulted in excellent outcomes for the company. -Utilizing strong analytical and problem-solving skills to identify and resolve operational challenges. -Working closely with cross-functional teams to streamline processes and improve service efficiency. -Contributing to the overall growth and success of the company by optimizing service operations. Show less



foodora

• Germany
• Food and Beverage Services
• 700 & Above Employee

• Senior Dispatcher

  • Jan 2016 - Jun 2017

  Stockholm, Sweden As a dispatcher, my main task was to coordinate incoming orders using a planning system and make sure that they were assigned to available riders. My responsibility also included monitoring of ongoing deliveries and acting as support for the riders about problems encountered. In addition to traffic management, I also helped our customer service with phone and chat conversations when needed.



MTR Tunnelbanan

• Station manager

  • Sep 2014 - Feb 2015

  Stockholm, Sweden As Station Manager, my primary task was to coach, motivate and develop my employees to provide world-class customer service. I was responsible for about 40 employees in my role as first line manager. Together with other members of the management team, I was also responsible for developing the entire station area so that we together achieve our goals.



Posten Meddelande

• Production manager

  • Oct 2011 - Oct 2013

  Stockholm County, Sweden As the Production Manager at Sweden's largest postal office, I held a crucial role alongside two other managers, collectively overseeing a workforce of approximately 120 employees. My primary responsibility was to ensure the seamless functioning of daily operations and contribute to the overall success of the facility as a member of the management team. I actively engaged in financial planning, personnel management, and work environment enhancement, striving to create a productive and… Show more As the Production Manager at Sweden's largest postal office, I held a crucial role alongside two other managers, collectively overseeing a workforce of approximately 120 employees. My primary responsibility was to ensure the seamless functioning of daily operations and contribute to the overall success of the facility as a member of the management team. I actively engaged in financial planning, personnel management, and work environment enhancement, striving to create a productive and fulfilling workplace for the team. With direct oversight of around thirty-five employees, I facilitated their growth and development while maintaining operational efficiency and meeting organizational goals. Show less



Posten Meddelande AB

• Business Operations Specialist

  • Oct 2010 - Sep 2011

  Stockholm, Sverige As a Business Operations Specialist, I was responsible for providing operational support and had overall responsibility for the region's fleet of approximately 600 vehicles. I successfully coordinated and optimized regional truck transports between postal offices and the postal terminals to ensure efficient and smooth logistics. Additionally, I participated in several successful central networks and projects across the entire organization, contributing to the development and improvement… Show more As a Business Operations Specialist, I was responsible for providing operational support and had overall responsibility for the region's fleet of approximately 600 vehicles. I successfully coordinated and optimized regional truck transports between postal offices and the postal terminals to ensure efficient and smooth logistics. Additionally, I participated in several successful central networks and projects across the entire organization, contributing to the development and improvement of Posten's operations.

• Project Manager

  • Mar 2009 - Sep 2010

  Stockholm, Sweden As a Project Manager, I led the implementation of a new and highly successful approach to optimize the delivery routes of postmen in the South Stockholm Region. Initially, the entire region was digitalized using a GIS system to gather data, which was then utilized in a route optimization program to optimize the delivery routes for postmen. I also participated in a central project that developed a highly efficient methodology to review the entire organization at a post offices across whole of… Show more As a Project Manager, I led the implementation of a new and highly successful approach to optimize the delivery routes of postmen in the South Stockholm Region. Initially, the entire region was digitalized using a GIS system to gather data, which was then utilized in a route optimization program to optimize the delivery routes for postmen. I also participated in a central project that developed a highly efficient methodology to review the entire organization at a post offices across whole of Sweden.

• Utdelningschef

  • Mar 2008 - Feb 2009

  Södertälje, Sverige Som utdelningschef hade jag det yttersta ansvaret för två kontor samt ett utav Postens företagscenter. Mina uppgifter bestod i att handha den operativa driften och verksamheten som helhet. Ansvaret inkluderade även ekonomisk planering, personal- och arbetsmiljöfrågor. Hade en direktrapporterande arbetsledare på respektive kontor och ansvarar totalt för cirka trettio medarbetare, varav tre butikssäljare.



Posten AB

• Sweden

• Arbetsledare

  • Jan 2005 - Feb 2008

  Södertälje Som arbetsledare bestod mina uppgifter av att leda den dagliga operativa driften. I detta ingick personalplanering, rekrytering och fördelning av arbeten. Totalt ansvarade jag för kontorets tjugo medarbetare och rapporterade till utdelningschefen.

• Brevbärare

  • Jan 2000 - Dec 2004

  Södertälje, Sverige