Tobi Bello

Quality Assurance Coordinator at Deep Trekker Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Guelph, Ontario, Canada, CA

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5.0

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Linh Luong

Tobi is dedicated to making sure the job gets done. He manages his time well and can delegate tasks to the team in order to maximize efficiency. Always bringing a positive attitude to the table, his energy is unmatched and makes others want to keep up with him. It was a pleasure to work alongside Tobi on this project.

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Credentials

  • Finding a Job on LinkedIn
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Feb, 2022
    - Nov, 2024

Experience

  • Deep Trekker Inc.
    • Canada
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Quality Assurance Coordinator
      • May 2023 - Present

      - Designed and maintained test procedures for end-to-end system coverage of existing and new features - Collaborated with team members and product owners to ensure our applications are usable, accessible, and responsive - Performed explorative testing to ensure better test coverage of the system and the components. - Designed and maintained test procedures for end-to-end system coverage of existing and new features - Collaborated with team members and product owners to ensure our applications are usable, accessible, and responsive - Performed explorative testing to ensure better test coverage of the system and the components.

  • The Ian Martin Group
    • Canada
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Technical Support Coordinator - Vaccine Scheduling
      • Mar 2021 - Sep 2023

      - Provided first-level support and troubleshoot issues with the Ministry of Health’s vaccine scheduling system (using Salesforce CoVaxOn), while adhering to PHIPA regulations - Performed quality assurance control process checks on a higher level to verify proper completion and correct procedure was followed by all agents according to Provincial and Local requirements. - Recognized by managers and clients alike, for impeccable customer service, on-the-phone conflict resolution, and problem-solving techniques Show less

  • Intuit TurboTax
    • IT Support Specialist
      • Feb 2020 - Jul 2020

      - Tackled troubleshooting and problem resolution to support end-user technical issues using Salesforce and a combination of Glance Network Software and AWS CCP Softphone. - Debugged TurboTax’ cloud and desktop apps, using a combination of customer incident reports and releases from the tech team; and the subsequent version updates to TurboTax’ online and desktop software. - Resolved and prioritized customer tickets based on severity and reviewed requests for service to resolve IT difficulties. Show less

  • Photos Unlimited
    • United States
    • 100 - 200 Employee
    • Client Support Analyst
      • Aug 2018 - Dec 2019

      - Improved company methods and techniques through creative innovations that promoted efficiency and productivity. - Expanded program outreach by delivering talks to target customers. - Provided exceptional client experience through deductive reasoning and strong analytical skills. - Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests. - Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support. Show less

  • Mohawk Students' Association (MSA) - Mohawk College
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Engagement Representative
      • Aug 2018 - Jan 2019

      - Conducted analytical procedures by researching and comparing prior and current year trends to determine students’ interests; solved problems by tailoring activities to help meet those interests. These procedures led to an increase in student participation by approximately 25%. - Spearheaded the planning and management of orientation (Frosh) week events by developing interactive activities that introduced students to the school and its resources while simultaneously creating a fun-filled environment. - Showcased ambassadorial spirit by maintaining positive image of the organization and the college as a whole - Managed public relations and fundraising activities across the campus - Played instrumental role in raising awareness of campus resources Show less

  • Indigo
    • Canada
    • Retail
    • 700 & Above Employee
    • Customer Experience Representative
      • Oct 2017 - Jan 2018

      - Presented a professional appearance at all times and assisted with product placement and visual merchandising tasks. - Participated in important management decisions-making processes to create new and creative ideas that were geared towards improving customer satisfaction and accomplishing sales goals. - Met and exceeded revenue targets by promoting store merchandise to customers during service - Cultivated impactful relationships with customers and drove business development by delivering related product knowledge. - Collected customer feedback and recommended procedural or product changes to enhance future service delivery. Show less

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2017 - Aug 2017

      - Assisted home users via phone to resolve issues related to Cox Communications' Cable and Internet use and access. - Coordinated and worked as liaison between customers and technical staff where needed. - Responded to 30 individual tickets every 3 hours to provide end-user support on Cable, Phone and Internet services. - Processed complaints and concerns of prospects by informing them of the resources available that address their complaint, recommending them for a follow-up and when necessary, redirecting them to a supervisor - Upheld PIPEDA act by protecting privacy and security of customers, unless expressly given permission to do otherwise by said party - Reviewed account and service histories to identify trends and issue Show less

Education

  • Mohawk College
    Ontario College Diploma, Computer Technology/Computer Systems Technology
    2017 - 2019

Community

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