Cloud Application Support

• Jun 2021 - Present

IT service desk specialist

• Jan 2021 - Jul 2021

Application Support Specialist

• Sep 2019 - Jan 2021

Custody operations intern

• Jul 2019 - Sep 2019

Entry level Data Analyst

• Nov 2017 - Sep 2019

Recently rediscovered my passion for data analysis. Utilized Microsoft Excel to track and analyze data. Intermediate working competence with sql and pythons statistical packages. Also able to harnessed the capability of Microsoft Power BI to analyze, interpret and visualize data. Recently rediscovered my passion for data analysis. Utilized Microsoft Excel to track and analyze data. Intermediate working competence with sql and pythons statistical packages. Also able to harnessed the capability of Microsoft Power BI to analyze, interpret and visualize data.

Front Desk Agent

• Jul 2015 - Oct 2015

*Register and assigns rooms to guest also accommodates special guest requests whenever possible. *Assisted in preregistration and blocking of rooms for group reservations. *Understand and adheres to credit check, check- cashing, and cash handling policies and procedures of the hotel. *Familiar with room status and room status tracking. *Knows room locations, room types and amenities available in individual rooms. *Up-sell rooms and suggesting alternatives to guests and offers assistance in making choices. *Coordinated room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. *Assisted with same day reservations and future reservations when necessary. *Process guest check-outs. *Performed cashier related functions like posting charges to guest accounts, process paid out's for cash paying guests. *Works closely with the housekeeping department in the keeping room status reports updated and coordinates requests for maintenance and repair work in rooms and all through the property. *Uses proper telephone etiquette for incall and outcall. *Attends all departmental meetings, read daily bulletin board and aware of daily activities and meetings taking place in the hotel. *Reports any unusual occurrences to shift supervisor. *Maintains a clean and organized work area.

Night Auditor

• Nov 2013 - Apr 2014

*Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay .*Audit and balance reports from the day shifts *Schedule guest wake-up calls and reservations for the following day .*Verify that all postings from every department is accurate. *Responds to guest inquiries, concerns and complaints as needed *Answer phones and place reservations as requested.*Run EOD computer functions to turn the business day over.* Prepare reports for departmental heads.

Concierge

• Aug 2013 - Nov 2013

Management training rotation

Front Desk Agent

• Apr 2013 - Aug 2013

Management Trainee Program

Guest Relations Supervisor

• Jan 2011 - Sep 2012

Head Waiter

• Mar 2003 - Jan 2011