Thomas Medicielo
Systems Engineer at Akshaya Inc- Claim this Profile
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English Bilingue ou langue natale
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Spanish Compétence professionnelle limitée
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Bio
Credentials
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MD-100: Windows Client
Microsoft -
Microsoft 365 Certified: Fundamentals
Microsoft -
Jamf Certified Associate Exam - English
Jamf
Experience
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Akshaya Inc
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Engineer
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mai 2022 - - aujourd’hui
• Ensure maximum operational efficiency and availability by effectively diagnosing system and network failures.• Perform IT maintenance and troubleshooting, including: hardware replacement, VoIP installation, printer repair, online configuration, computer peripherals, virus removal, and license documentation• Perform system administration to 1000+ users using Active Directory in Windows Server 2016 environment. • Ensure maximum operational efficiency and availability by effectively diagnosing system and network failures.• Perform IT maintenance and troubleshooting, including: hardware replacement, VoIP installation, printer repair, online configuration, computer peripherals, virus removal, and license documentation• Perform system administration to 1000+ users using Active Directory in Windows Server 2016 environment.
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KDInfotech
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Desktop Administrator
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juin 2021 - mai 2022
•Perform problem resolution, project delivery tasks, and proactive maintenance throughout customer environments.•Contribute to maintaining multi-site network operations and software applications, operating systems and regular maintenance.•Provide appropriate technical direction/escalation support to new/Jr. support members.•Ensure personal utilization and efficiency meet company standards. •Perform problem resolution, project delivery tasks, and proactive maintenance throughout customer environments.•Contribute to maintaining multi-site network operations and software applications, operating systems and regular maintenance.•Provide appropriate technical direction/escalation support to new/Jr. support members.•Ensure personal utilization and efficiency meet company standards.
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Level 10 Construction
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United States
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Construction
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100 - 200 Employee
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Sr. IT Support Specialist
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nov. 2017 - juin 2021
•Provided computer help desk support and technical training on hardware/software to end-users.•Assisted with computer configuration, troubleshooting software, and network connectivity issues.•Responsible for offboarding/onboarding procedures including account creation and deletion through Active Directory, Data archiving, and asset management.•Assisted with implementation of SCCM infrastructure for remote assistance, computer imaging, and software/hardware report generation. •Provided computer help desk support and technical training on hardware/software to end-users.•Assisted with computer configuration, troubleshooting software, and network connectivity issues.•Responsible for offboarding/onboarding procedures including account creation and deletion through Active Directory, Data archiving, and asset management.•Assisted with implementation of SCCM infrastructure for remote assistance, computer imaging, and software/hardware report generation.
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Desktop Support Specialist
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juil. 2017 - nov. 2017
•Provided exceptional hardware and software technical support, both in person and remotely, to client based end users of all levels of technological skill in a multitude of different fields. •Swiftly escalated problems beyond job scope to higher support tiers in order to speed the resolution process. •Maintained positive rapport with end users through quick and friendly service with a high success rate of issue resolution and high availability. •Provided exceptional hardware and software technical support, both in person and remotely, to client based end users of all levels of technological skill in a multitude of different fields. •Swiftly escalated problems beyond job scope to higher support tiers in order to speed the resolution process. •Maintained positive rapport with end users through quick and friendly service with a high success rate of issue resolution and high availability.
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Santa Clara County Office of Education
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United States
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Education Administration Programs
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700 & Above Employee
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School Site Technology Support Specialist
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févr. 2016 - juil. 2017
•Promoted optimal speed, performance, and reliability of Dell, Apple, and Epson computer equipment, including desktops, laptops, tablets, and printers. •Traveled throughout school district in response to technical support requests; analyzed, isolated, troubleshooted, and resolved issues. •Updated support documentation, detailing solutions to recurrent issues; escalated high-priority requests/problems to management. •Consulted with vendors to complete repairs for equipment under warranty. •Provided exemplary training and leadership on daily operations/SOPs for external hires and interns.
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Technology Assistant II
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juil. 2014 - févr. 2016
•Effectively functioned as member of team providing technological support to special education classrooms throughout county. •Serviced and repaired desktops, laptops, tablets, and mobile phones. •Employed configuration manager technologies to remotely assist users. •Assisted with configuration of Cisco 800 series VPN routers. •Excelled at troubleshooting and repair of special needs students' Augmentative and Alternative Communication (AAC) devices.
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Education
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2017 - 2020
Southern New Hampshire University
Master of Science (MS), Information Technology w/conc in Information Technology Management -
2012 - 2014
San Jose State University
Bachelor of Arts (BA), Sociology
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