Teresa Manley, Ed.D
Event Manager at Visit Shreveport-Bossier- Claim this Profile
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Bio
Credentials
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Learning LinkedIn Recruiter
LinkedInJan, 2021- Sep, 2024 -
Talent Sourcing
LinkedInJan, 2021- Sep, 2024 -
Google Ads for Beginners
StackSkillsMay, 2020- Sep, 2024 -
Learning Moodle 3.8
LinkedInMar, 2020- Sep, 2024 -
Fall Protection
360training.comAug, 2018- Sep, 2024 -
Sport Event Risk Management
Texas A&M Engineering Extension ServiceMay, 2018- Sep, 2024 -
Blackboard 9.x Essential Training for Instructors
Lynda.comAug, 2016- Sep, 2024 -
Gamification of Learning
Lynda.comAug, 2016- Sep, 2024 -
Certified Guest Service Professional
American Hotel & Lodging AssociationMar, 2015- Sep, 2024 -
ServSafe
-Mar, 2012- Sep, 2024 -
Facebook Ads Mastery Blueprint
StackSkills
Experience
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Visit Shreveport-Bossier
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United States
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Travel Arrangements
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1 - 100 Employee
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Event Manager
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Nov 2022 - Present
Events include: USA Judo, Red River Balloon Rally, Battle of the Bags, Society of American Travel Writers, National Tour Association Events include: USA Judo, Red River Balloon Rally, Battle of the Bags, Society of American Travel Writers, National Tour Association
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Director of Event Services & HR Designee
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Jun 2021 - Oct 2022
Event Coordination: Building CADs for shows; coordinating all show needs (furniture, gas, rentals, and any additional requests) prior to arrival at the venue, to include outside catering (if needed). Guest Services (Event Staff and Security) Human Resources: recruiting, onboarding, training and development, termination, benefits, and employee relations Payroll Processing: time and attendance for over 200 employees bi-weekly During the time in this position, I was the program lead for the venue during the transitioning from ADP to Workday (HRIS) and ABIMM (time clock program). I was responsible for training all managers and putting together training material for the programs, in addition to one-on-one coaching. Show less
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Petroleum Club Shreveport
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United States
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Hospitality
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1 - 100 Employee
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Director of Special Events
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Aug 2019 - May 2021
Booking, coordinating and executing events for members, non-members, and community organizations using a Jonas Software program. Trains waitstaff on service standards and event setups. Assists the General Manager with daily operations. Creates marketing and promotional items member events on social media (Facebook, Instagram & Eventbrite.) Booking, coordinating and executing events for members, non-members, and community organizations using a Jonas Software program. Trains waitstaff on service standards and event setups. Assists the General Manager with daily operations. Creates marketing and promotional items member events on social media (Facebook, Instagram & Eventbrite.)
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SMG | Worldwide Entertainment & Convention Venue Management
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United States
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Entertainment Providers
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200 - 300 Employee
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Event Manager
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Mar 2017 - Jul 2019
Key facility liaison for event promoters (Live Nation, Beaver Productions, AEG...etc), assisting them with planning and organization of events taking place at the CenturyLink Center by interpreting and explaining contract provisions, policies, and procedures. Keeps clients informed of status with regards to deadlines, floor plan submissions, room setup specifications, insurance requirements, and other relevant details. Prepares cost estimates, and issues event work orders. Liaison for external suppliers and authorities, including service providers, event contractors, and emergency services personnel. Inspects physical setup to ensure the requirements of the event and promoters contractual agreement are met. Lead event production meetings. (Currently: ASM Global) Show less
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Club Manager NF-IV
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Sep 2016 - Dec 2016
Startup for the club on base. Directed and supervised day-to-day operations of club facility, annex, sections and associated activities by Air Force and MAJCOM policies and procedures. Prepared and managed budgets based on past sales, current events, and forecasting for the club, successfully maintaining 40-45% cost of goods to achieve profitability. Assisted flight chief in preparing the club’s portion of the 5-year equipment replacement and capital improvement plan. Established operating instructions for specific duties, tasks, and functions performed within the operation. Used daily profit and loss report to monitor actual versus budgeted revenue. Drawn up and ensured operating procedures for internal controls adhered by Air Force Instruction. Observed accounting procedures and practices for compliance in receiving, safeguarding funds for the club and other assets. Analyze monthly financial statements to determine trend indicators. Recruited and trained staff members, an evaluated performance to identify potential challenges and provide coaching or training where necessary. Supervised three regular and 15 non-appropriated fund employees. Show less
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Margaritaville Resort Casino - Bossier City, La.
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United States
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Gambling Facilities and Casinos
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100 - 200 Employee
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Food and Beverage Guest Service Trainer
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Feb 2015 - Sep 2016
Developed curriculum and implemented training programs for the food and beverage department. Researched new training techniques and suggested enhancements to existing customer service training programs. Conducted internal audits and monitored the Mystery Shopper Reports to adjust practices and identify opportunities for training and coaching. Created reports to show changes and successes to management. Conducted employee training programs based on established standard operating procedures, policies, and guidelines for the organization to include fine dining, casual mid-dining, as well as quick service and beverage service. Conferred with management and employees to gain knowledge of work situations requiring training and to better understand changes needed to operating standards, procedures, regulations, business workflow and marketing programs and incentives. Formulated teaching outlines and determine instructional methods required such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Responsible for creating and maintaining recipes in the Red Rock database. Show less
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Club Operations Manager NF-III
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Oct 2014 - Feb 2015
Prepared and edited documents for General Club Manager and Senior Leadership; Maintained employee files, billing invoices (Sysco, Reinhart), and entertainment contracts (IBPS), records and monitors monthly expenses; Periodically conducted self-inspections of programs and facilities for compliance. Used a variety of software programs to complete daily tasks: Outlook, Word, Excel, PowerPoint, IBPS, WAWF; Set up appointments for General Manager and Catering Manager. Handled all guest complaints in food and beverage area. Managed day-to-day operations for lunch buffet and bar operations; Implements and manages all company programs to ensure compliance with Air Force Instruction (AFI), Operating Instruction (OI) and Golden Eagle Standards; Maintained patron satisfaction by monitoring, evaluating, and auditing food and beverage services by initiating improvement and building relationships with customers; Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining staff as needed. Responsible for communicating job expectations by planning, monitoring, appraising and reviewing job contributions; Enforced policies and procedures; Maintained safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures to comply with health and legal regulations. Show less
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Food and Beverage Manager NF-III
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Jun 2013 - Oct 2014
Prepared and edited documents for General Club Manager and Senior Leadership; Maintained employee files, billing invoices (Sysco, Reinhart), and entertainment contracts (IBPS), records and monitors monthly expenses; Periodically conducted self-inspections of programs and facilities for compliance. Used a variety of software programs to complete daily tasks: Outlook, Word, Excel, PowerPoint, IBPS, WAWF; Set up appointments for General Manager and Catering Manager. Handled all guest complaints in food and beverage area; Managed day-to-day operations for lunch buffet and bar operations; Implements and manages all company programs to ensure compliance with Air Force Instruction (AFI), Operating Instruction (OI) and Golden Eagle Standards; Maintained patron satisfaction by monitoring, evaluating, and auditing food and beverage services by initiating improvement and building relationships with customers; Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining staff as needed. Responsible for communicating job expectations by planning, monitoring, appraising and reviewing job contributions; Enforced policies and procedures; Maintained safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures to comply with health and legal regulations. Show less
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Catering Manager NF-III
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Sep 2011 - Jun 2013
Led a team of chefs and event staff to run the day-to-day operations of the catering department. Monitored the quality of food and service to ensure the customer experiences maintained high standards, created innovative marketing and managed plans to increase sales. Identified and efficiently resolved any potential security risks, hazards, and oversaw the full aspect of the events from initial planning to clean-up. Controlled all individual function contracts and payments in Caterease. Arranged use and availability of audio/visual equipment, transportation, display and other event needs. Prepared detail banquet event orders for front and back of the house. Created computer generated room layouts using Room Viewer. Abide by Air Force Golden Eagle Standards and Core Catering menu standard operating procedures. Resource Protection ManagerFacility Manager Show less
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Child and Youth Program Assistant CY-03
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Jan 2011 - Apr 2011
Assisted with planning and conducting an effective development program to meet physical, social, emotional and intellectual needs of each child based upon goals and curriculum provided by my supervisor. Coordinated by age groups appropriate play and learning activities to foster individual learns and group activity development. Conducted daily health checks of children; notified supervisor of any marks or other signs that might indicate a suspicion of illness, abuse or neglect. Assisted with planning and conducting an effective development program to meet physical, social, emotional and intellectual needs of each child based upon goals and curriculum provided by my supervisor. Coordinated by age groups appropriate play and learning activities to foster individual learns and group activity development. Conducted daily health checks of children; notified supervisor of any marks or other signs that might indicate a suspicion of illness, abuse or neglect.
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Education
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2023 -
TISOH- The International School of Hospitality
Certificate, Event Design and Production -
2015 - 2020
Northcentral University
Doctor of Education - EdD, Education: Global Training & Development -
2013 - 2015
University of Nevada-Las Vegas
Master’s Degree, Hospitality Administration -
2004 - 2008
University of Nevada-Las Vegas
Bachelor's Degree, Hospitality Administration- Meeting & Events Management
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