Manager Incident Response & Engineering

• Sep 2022 - Present

Incident Response Manager

• Feb 2021 - Aug 2022

Support Services Manager - Western Region (Acting Incident Response Manager)

• Jan 2020 - Feb 2021

Manager IT Solutions (Acting Incident Response Manager)

• Jan 2019 - Jan 2020

Team Lead, IT Operations

• Feb 2016 - Jan 2019

Team Lead for the data center, wireless, and security implementation practices. Responsible for ensuring the delivery of properly engineered solutions to our clients. Provide escalation support, technologies mentoring and guidance in the trenches, perform scope reviews, after action reports, develop training plans, and work to foster positive change in the organization as a whole. Storage: EMC VNX, EMC Isilon, RecoverPoint, Nimble, & NetApp BRS: DataDomain, Avamar, Veeam, Symantec… Show more Team Lead for the data center, wireless, and security implementation practices. Responsible for ensuring the delivery of properly engineered solutions to our clients. Provide escalation support, technologies mentoring and guidance in the trenches, perform scope reviews, after action reports, develop training plans, and work to foster positive change in the organization as a whole. Storage: EMC VNX, EMC Isilon, RecoverPoint, Nimble, & NetApp BRS: DataDomain, Avamar, Veeam, Symantec Backup Exec Servers: Cisco UCS B & C-Series (Primary), Dell, & HP Switching: Nexus Data Center (5K, 7K, 9K) Microsoft: Active Directory, Exchange, SCCM, Hyper-V Citrix: XenApp, NetScaler VMware: ESXi/vCenter, Horizion Suite, vSphere Replication

Senior Solutions Analyst

• Apr 2015 - Feb 2016

Data Center Specialist for the data center technologies implementation practice. Responsible for ensuring the delivery of properly engineered solutions within the data center technologies space. Provide escalation support, technologies mentoring, and guidance; also within the data center practice arena. Storage: EMC VNX, EMC Isilon, RecoverPoint, Nimble, & NetApp BRS: DataDomain, Avamar, Veeam, Symantec Backup Exec Servers: Cisco UCS B & C-Series (Primary), Dell, &… Show more Data Center Specialist for the data center technologies implementation practice. Responsible for ensuring the delivery of properly engineered solutions within the data center technologies space. Provide escalation support, technologies mentoring, and guidance; also within the data center practice arena. Storage: EMC VNX, EMC Isilon, RecoverPoint, Nimble, & NetApp BRS: DataDomain, Avamar, Veeam, Symantec Backup Exec Servers: Cisco UCS B & C-Series (Primary), Dell, & HP Switching: Nexus Data Center (5K, 7K, 9K) Microsoft: Active Directory, Exchange, SCCM, Hyper-V Citrix: XenApp, NetScaler VMware: ESXi/vCenter, Horizion Suite, vSphere Replication

Senior Network Analyst

• Dec 2012 - Apr 2015

Data Center technologies consulting engineer responsible for design and implementation of products and solutions for Education, Government, and private industry customers. This requires a broad and effective knowledge of technologies such as EMC SAN, NetApp SAN, Nimble SAN, Cisco UCS, 3750 Switches, Cisco MDS, VMWare ESXi, vCenter, SRM, FT, and Horizon View along with DataDomain and Citrix XenApp and XenDesktop.

Secondment (Japan)

• Jun 2008 - Dec 2012

Accountable for large scale projects critical to meeting client commitments, business KPIs, and legal commitments. Provided tier-three support for all technologies in the realm of systems, virtual infrastructure, Active Directory, and several custom application systems. Performed data restoration projects that required recreating legacy backup environments where possible as well as restoring of data through unconventional means all while ensuring data integrity and maintaining chain of… Show more Accountable for large scale projects critical to meeting client commitments, business KPIs, and legal commitments. Provided tier-three support for all technologies in the realm of systems, virtual infrastructure, Active Directory, and several custom application systems. Performed data restoration projects that required recreating legacy backup environments where possible as well as restoring of data through unconventional means all while ensuring data integrity and maintaining chain of custody to ensure legal validity. Upgraded a legacy Exchange 5.5 environment including merging multiple NT and AD Domain systems to mitigate the global impact of daylight savings changes with minimal costs. Resolved critical issues with global monitoring systems enabling the organization to achieve better preemptive alerting resulting in decreased MTTR response times across all infrastructure technology areas and an improved image of Information Technologies’ responsiveness to the business units. Repaired a continuing global issue with Active Directory replication, underlying network latency, and virtual systems time sync that was impacting the ability of international sites to utilize shared global services that were causing delays in client communications and business delivery.

Sr. Systems Analyst

• Jul 2007 - Jun 2008

Accountable for large scale projects critical to meeting client commitments, business KPIs, and legal commitments. Provided tier-three support for all technologies in the realm of systems, virtual infrastructure, Active Directory, and several custom application systems. Performed data restoration projects that required recreating legacy backup environments where possible as well as restoring of data through unconventional means all while ensuring data integrity and maintaining chain of… Show more Accountable for large scale projects critical to meeting client commitments, business KPIs, and legal commitments. Provided tier-three support for all technologies in the realm of systems, virtual infrastructure, Active Directory, and several custom application systems. Performed data restoration projects that required recreating legacy backup environments where possible as well as restoring of data through unconventional means all while ensuring data integrity and maintaining chain of custody to ensure legal validity. Upgraded a legacy Exchange 5.5 environment including merging multiple NT and AD Domain systems to mitigate the global impact of daylight savings changes with minimal costs. Resolved critical issues with global monitoring systems enabling the organization to achieve better preemptive alerting resulting in decreased MTTR response times across all infrastructure technology areas and an improved image of Information Technologies’ responsiveness to the business units. Repaired a continuing global issue with Active Directory replication, underlying network latency, and virtual systems time sync that was impacting the ability of international sites to utilize shared global services that were causing delays in client communications and business delivery.

Sr. Systems Engineer

• Oct 2006 - Jul 2007

Provided tier-three support for six business units spread across five different data centers within the eastern and mid-western United States. Was solely responsible for the maintenance of the Netware systems providing military pharmaceutical processing in the secondary data center. Managed a project team to replace a legacy WindowsNT/2000 & SNA3.0 environment, used for processing millions of health claim authorizations daily, to a supportable and highly available disaster resistant… Show more Provided tier-three support for six business units spread across five different data centers within the eastern and mid-western United States. Was solely responsible for the maintenance of the Netware systems providing military pharmaceutical processing in the secondary data center. Managed a project team to replace a legacy WindowsNT/2000 & SNA3.0 environment, used for processing millions of health claim authorizations daily, to a supportable and highly available disaster resistant environment. This required rebuilding all servers, network, storage, and telephony systems along with coordinating with the application developers to migrate legacy code to service applications capable of running in the new environment. The entire project was completed with zero downtime to the hundreds of hospitals and providers involved. Helped to deploy the first VMWare Virtual Infrastructure systems in the organization, establishing a path toward consolidation at an 18 to 1 ratio. Show less Provided tier-three support for six business units spread across five different data centers within the eastern and mid-western United States. Was solely responsible for the maintenance of the Netware systems providing military pharmaceutical processing in the secondary data center. Managed a project team to replace a legacy WindowsNT/2000 & SNA3.0 environment, used for processing millions of health claim authorizations daily, to a supportable and highly available disaster resistant… Show more Provided tier-three support for six business units spread across five different data centers within the eastern and mid-western United States. Was solely responsible for the maintenance of the Netware systems providing military pharmaceutical processing in the secondary data center. Managed a project team to replace a legacy WindowsNT/2000 & SNA3.0 environment, used for processing millions of health claim authorizations daily, to a supportable and highly available disaster resistant environment. This required rebuilding all servers, network, storage, and telephony systems along with coordinating with the application developers to migrate legacy code to service applications capable of running in the new environment. The entire project was completed with zero downtime to the hundreds of hospitals and providers involved. Helped to deploy the first VMWare Virtual Infrastructure systems in the organization, establishing a path toward consolidation at an 18 to 1 ratio. Show less

Technical Services Specialist

• Feb 2006 - Aug 2006

Built a fiber optic backbone and wireless LAN for the manufacturing facility overcoming issues caused by manufacturing equipment interference allowing the business to streamline the shipping and call center operations by eliminating cable dependencies. Transitioned a 250 agent call center to IP telephony enabling metrics collection, and call monitoring used to enhance customer agent training. Built a fiber optic backbone and wireless LAN for the manufacturing facility overcoming issues caused by manufacturing equipment interference allowing the business to streamline the shipping and call center operations by eliminating cable dependencies. Transitioned a 250 agent call center to IP telephony enabling metrics collection, and call monitoring used to enhance customer agent training.

Owner

• Oct 2002 - Feb 2006

Responsible for all sales, marketing, and project management tasks necessary bringing a small startup business to having 20 clients within six months. Designed a fiber-optic network and demark facility connecting 1500 houses to telephone, Internet, and television services. This project was designed to enable the developer to start operating as service provider potentially increasing their revenue by 157,000USD monthly. Responsible for all sales, marketing, and project management tasks necessary bringing a small startup business to having 20 clients within six months. Designed a fiber-optic network and demark facility connecting 1500 houses to telephone, Internet, and television services. This project was designed to enable the developer to start operating as service provider potentially increasing their revenue by 157,000USD monthly.

Technology Consultant – Government Contract (Department of Defense)

• Jul 1999 - Aug 2002

Performed contract support and project work for the Department of Defense working on a variety of technology platforms including Windows NT/2000, NetWare 5, Exchange, UNIX, and Mid-Tier Servers as well as working cross-organization in supporting the DISA network and information security systems. Managed help desk training and development; increased the level of calls completed by tier one support by 38%. Deployed a PKI based access system used to secure sensitive data while… Show more Performed contract support and project work for the Department of Defense working on a variety of technology platforms including Windows NT/2000, NetWare 5, Exchange, UNIX, and Mid-Tier Servers as well as working cross-organization in supporting the DISA network and information security systems. Managed help desk training and development; increased the level of calls completed by tier one support by 38%. Deployed a PKI based access system used to secure sensitive data while enabling authorized personnel access to that data from any location inside the facility; comprised of 5000+ endpoints. Show less Performed contract support and project work for the Department of Defense working on a variety of technology platforms including Windows NT/2000, NetWare 5, Exchange, UNIX, and Mid-Tier Servers as well as working cross-organization in supporting the DISA network and information security systems. Managed help desk training and development; increased the level of calls completed by tier one support by 38%. Deployed a PKI based access system used to secure sensitive data while… Show more Performed contract support and project work for the Department of Defense working on a variety of technology platforms including Windows NT/2000, NetWare 5, Exchange, UNIX, and Mid-Tier Servers as well as working cross-organization in supporting the DISA network and information security systems. Managed help desk training and development; increased the level of calls completed by tier one support by 38%. Deployed a PKI based access system used to secure sensitive data while enabling authorized personnel access to that data from any location inside the facility; comprised of 5000+ endpoints. Show less