Experience

Cropster

• Austria
• Software Development
• 1 - 100 Employee

• Technical Writer

  • Jun 2023 - Present



Nextpath Limited

• Ireland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2021 - Mar 2023

  Main Task: B2C support in English and Hungarian via e-mail and live chat. Additional Tasks: • Managing and resolving customer complaints, escalating queries to the relevant departments via Salesforce. • First contact resolution. • Conveying and translating the information between the users and the relevant departments. • Translating official documents and working in close co-operation with the Fraud & Compliance Teams. • Monitoring the customer’s activities and making reports. • Preparing case reviews. • Writing internal Knowledge articles. • Creating training materials and presenting to the new employees. • Improving the internal communication and procedures. • Suggesting new procedures to improve customer service. • Editing templates and translating, correcting marketing campaigns. • Mental Health First Aider and SocialPath Member. • Writing a monthly column in the company newsletter. Show less



Young World Montessori

• Dublin, County Dublin, Ireland

• Early Childhood Educator

  • Jan 2021 - Jul 2021

  As an early years educator I worked with a group of 10 children between 1 and 3 years. My main responsibilities were leading the advanced art & Montessori activities and documenting the development of the children. As an early years educator I worked with a group of 10 children between 1 and 3 years. My main responsibilities were leading the advanced art & Montessori activities and documenting the development of the children.



Gan Sara Jewish Kindergarten

• Vienna, Austria

• English Teaching Assistant

  • Sep 2017 - Dec 2020

  As an English teaching assistant I worked with 17 children between the age of 3 and 6. I created the English program, including pre-school activities, arts and morning circles. I prepared all the educational materials, documented the development of the children, held parents and teachers meetings. As an English teaching assistant I worked with 17 children between the age of 3 and 6. I created the English program, including pre-school activities, arts and morning circles. I prepared all the educational materials, documented the development of the children, held parents and teachers meetings.



Kindercompany

• Vienna, Austria

• English Teaching Assistant

  • Sep 2016 - Aug 2017

  As an English speaking assistant I worked with 15 children mainly between 1 and 5 years with following the compulsory English program of the company. As an English speaking assistant I worked with 15 children mainly between 1 and 5 years with following the compulsory English program of the company.



Private

• Vienna, Austria

• English Tutor

  • Mar 2016 - Aug 2016

  As a private English tutor I mainly worked with college students from TU and Universität Wien and focused on the natural discussion to help the students to be more confident with using English on a daily basis. The lessons were tailored to the individual needs of the students and occasionally Iead outdoor English group activities and sightseeing tours for students. Later on I continued tutoring the children from my kindergarten group who started primary school from 2018 until 2020. Show less