Business Development

• Sep 2023 - Present

Customer Success Operations and Strategy

• Sep 2022 - Sep 2023

• Main focus on Customer Success Operations and Strategy, analyzing customer trend data and product metrics to improve Net Revenue Retention.• Goals: Increase product stickiness and the impact of using Nimbly's product from the customer's perspective to drive expansion and reduce churn.

Business Operation & Strategy Intern

• Apr 2022 - Sep 2022

Nimbly is a mobile solution that transforms manual checklists into instant insights by enabling frontline workers to implement standard operating procedures and automate workflows in a simple way. We help organizations improve their efficiency and generate cost savings by providing management with data-driven insights from field or store operations remotely and in real-time.Manage your operations anytime, anywhere, choose Nimbly Technologies.To learn more about Nimbly visit www.hellonimbly.comRequest a free consultation at info@hellonimbly.com Show less

Chemical Engineering Laboratory Assistant

• Sep 2021 - Jul 2022

• Took responsibility for the Heat Exchanger Controller module, which involved studying the dynamic process and process control of heat exchangers. • Assisted the module lecturer in administering the course, delivering laboratory methods and safety lectures, and grading a total of 87 students over 2 semesters. • Took responsibility for the Heat Exchanger Controller module, which involved studying the dynamic process and process control of heat exchangers. • Assisted the module lecturer in administering the course, delivering laboratory methods and safety lectures, and grading a total of 87 students over 2 semesters.

Project Manager of Parahyangan Chemical Engineering's Event (PCE) 2021

• Jan 2021 - Jan 2022

• Organized and coordinated events for the Department of Chemical Engineering, Universitas Katolik Parahyangan and Himpunan Mahasiswa Program Studi Teknik Kimia UNPAR (HMPSTK UNPAR). • Conceptualized and spearheaded 3 events, including DISCOVER (paper competition for high school students), CONCEPT (paper competition for chemical engineering students), and CHERISH (charity event), centered around the theme of "Sustainable Development Goals" which attracted a total of 220 participants (30% increase from the previous year). • Managed a team of 71 people, created event themes and timelines, and allocated a budget of approximately IDR 56.6 million (~25% decrease from the previous year). Show less

Engineering Intern

• Aug 2021 - Oct 2021

• Collaborated with the director of PT. Bina Sarana Putra to organize and coordinate the internship program, aimed at providing valuable insights into project management and the fundamentals of the Engineering, Procurement, and Construction (EPC) industry. • Conducted an evaluation of the previous project, Kampung Baru Gas Plant Upgrade, focusing on various aspects including management system (Contracts), engineering processes, process instrumentation, and utilities processes. • Collaborated with the director of PT. Bina Sarana Putra to organize and coordinate the internship program, aimed at providing valuable insights into project management and the fundamentals of the Engineering, Procurement, and Construction (EPC) industry. • Conducted an evaluation of the previous project, Kampung Baru Gas Plant Upgrade, focusing on various aspects including management system (Contracts), engineering processes, process instrumentation, and utilities processes.

Staff of Research and Data Bureau

• Jan 2020 - Jan 2021

• Conducted and completed 4 surveys and research projects on various topics, including a survey on tuition fee increases during COVID that led to the cancellation of the increment. • Served as the project manager for the Data Parahyangan Website Project, overseeing the conceptualization of a website dedicated to important data and data visualization related to Universitas Katolik Parahyangan. • Developed an evaluation guideline for work programs and functional events of Badan Eksekutif Mahasiswa, implementing Objective Key Results (OKR) methodology to enhance performance measurement and goal achievement. Show less