Experience

ZenBros, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• CEO & Founder

  • Nov 2018 - Present

  Your Customers are comparing your organization to the best customer experience they've ever had--every time. ZenBros helps you to create quality, lasting Customer Experiences. Your Customers are comparing your organization to the best customer experience they've ever had--every time. ZenBros helps you to create quality, lasting Customer Experiences.



ZenBros LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• CEO & Founder

  • Nov 2018 - Present

  CRM & Support Ticket implementation and optimization services, holding authorized partnerships with both Zoho & Zendesk CRM & Support Ticket implementation and optimization services, holding authorized partnerships with both Zoho & Zendesk



Rent to Credit

• Director Of Operations

  • May 2018 - Jan 2019

  As Director of Operations for Rent to Credit, I assumed the roles & responsibilities for product management, customer support, standard day-to-day operational management, while also offering my experienced opinion regarding management of Brand image. Product Management - Introduced SCRUM methodologies, utilizing JIRA, allowing the creation and implementation of an organized developmental timeline. Customer Relations Management - Generation of the RTC Support system from the ground… Show more As Director of Operations for Rent to Credit, I assumed the roles & responsibilities for product management, customer support, standard day-to-day operational management, while also offering my experienced opinion regarding management of Brand image. Product Management - Introduced SCRUM methodologies, utilizing JIRA, allowing the creation and implementation of an organized developmental timeline. Customer Relations Management - Generation of the RTC Support system from the ground up, utilizing Zendesk, Infusionsoft and numerous supporting integrations. Direct oversight of support staff as well as the initial generation & maintenance of internal policies & procedures (Privacy, TOS, Data, Network, Domain, Social Media, SLAs & KPIs) Show less As Director of Operations for Rent to Credit, I assumed the roles & responsibilities for product management, customer support, standard day-to-day operational management, while also offering my experienced opinion regarding management of Brand image. Product Management - Introduced SCRUM methodologies, utilizing JIRA, allowing the creation and implementation of an organized developmental timeline. Customer Relations Management - Generation of the RTC Support system from the ground… Show more As Director of Operations for Rent to Credit, I assumed the roles & responsibilities for product management, customer support, standard day-to-day operational management, while also offering my experienced opinion regarding management of Brand image. Product Management - Introduced SCRUM methodologies, utilizing JIRA, allowing the creation and implementation of an organized developmental timeline. Customer Relations Management - Generation of the RTC Support system from the ground up, utilizing Zendesk, Infusionsoft and numerous supporting integrations. Direct oversight of support staff as well as the initial generation & maintenance of internal policies & procedures (Privacy, TOS, Data, Network, Domain, Social Media, SLAs & KPIs) Show less


Independent Contractor
• United States
• IT Services and IT Consulting
• Floor/Staffing Manager - Automotive Events

  • Aug 2017 - May 2018

Rent To Credit
• Regional Sales Director

  • Aug 2017 - May 2018


Global Staffing

• Human Resources
• 1 - 100 Employee

• Operations Manager

  • Apr 2017 - Aug 2017

  As an Operations Manager for Global Staffing Solutions, I was responsible for nearly all day-to-day operations for my assigned clients (Interviewing, training, scheduling/staffing, and on-site operations). Global is the largest temp staffing company in the New Orleans area. Clients included: New Orleans Superdome New Orleans Convention Center New Orleans Fairgrounds LSU Tiger Stadium BRG Disaster Relief As an Operations Manager for Global Staffing Solutions, I was responsible for nearly all day-to-day operations for my assigned clients (Interviewing, training, scheduling/staffing, and on-site operations). Global is the largest temp staffing company in the New Orleans area. Clients included: New Orleans Superdome New Orleans Convention Center New Orleans Fairgrounds LSU Tiger Stadium BRG Disaster Relief


GetACar.info
• Advertising Services
• 1 - 100 Employee
• Owning Partner/Chief Marketing Officer

  • Sep 2016 - Mar 2017

Automotive Super Sales Marketing: Independent Contractor
• Closer/Negotiator

  • Mar 2015 - Jan 2017

Advance Auto Parts
• United States
• Retail
• 700 & Above Employee
• Sales Manager / Parts Pro

  • Jan 2015 - Mar 2015

Talk of The Town
• Brazil
• Education Management
• Event Chef

  • Sep 2014 - Dec 2014


Atlanta Falcons HQ

• Line & Prep Cook

  • Aug 2014 - Dec 2014

• Short Order Cook

  • Jul 2014 - Sep 2014



CCP

• United States
• Real Estate
• 1 - 100 Employee

• Customer Facing Responsibilities - Customer Relations Specialist (Game Master)

  • Jun 2011 - Mar 2014

  Customer facing responsibilities: • Initial-stage customer support beginning in Pre-beta for the now AAA title, DUST 514, as it transitioned into closed and open beta production states • Management of a live-support channel for pre-beta and closed-beta participants, allowing high priority issues to be identified by the participants and directed to the relevant teams. • Resolve customer inquiries related to advanced use of game clients • General and Advanced troubleshooting •… Show more Customer facing responsibilities: • Initial-stage customer support beginning in Pre-beta for the now AAA title, DUST 514, as it transitioned into closed and open beta production states • Management of a live-support channel for pre-beta and closed-beta participants, allowing high priority issues to be identified by the participants and directed to the relevant teams. • Resolve customer inquiries related to advanced use of game clients • General and Advanced troubleshooting • Game Play mechanics, content and miscellaneous other systems • User interfaces, Controls and Menus • Connection and Patching issues • High-Priority issues with real life consequences • Face-to-face interaction at player gatherings, representing the company as a whole and ensuring that every player met feels appreciated.

• Internal Responsibilities - Customer Relations/QA

  • Jun 2011 - Mar 2014

  Internal responsibilities: • Operation of Proprietary Customer Support interfaces • Manage incoming communications, both internal and external, digest the information and then translating it into something utilizable by marketing and development teams, either through Support Ticket, Email or Live Support venues • Held initial primary support role for the initial customer support role in a closed-beta AAA title • Monitor and ensure the status of service-health across multiple… Show more Internal responsibilities: • Operation of Proprietary Customer Support interfaces • Manage incoming communications, both internal and external, digest the information and then translating it into something utilizable by marketing and development teams, either through Support Ticket, Email or Live Support venues • Held initial primary support role for the initial customer support role in a closed-beta AAA title • Monitor and ensure the status of service-health across multiple servers and games • Working directly with the Development teams troubleshooting the initial issues of a pre-beta throughout the transition into full release • Shuffle prioritization of project responsibilities in order to provide internal and external support of a gaming product in both pre-production and post-production states • Billing Support • Working directly with the Marketing department for travelling live media demonstrations to include Technical setup and operation of hardware utilized in marketing events,Managing and Choreographing “Live Acting” scripts to be used within a game environment for media demonstration purposes,Assisting members of the marketing team understand game mechanics at an advanced gameplay level. • Working directly with the Marketing and Public Relations departments for in-house staffed media demonstration events being presented in remote locations across the globe, to include managing and operating a staffing schedule across 3 countries, covering a 16-hour time zone differential, Choreograph and direct staff globally through a live demonstration in order to achieve the maximum effect of authentic game play



International Brotherhood of Boilermakers

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Boilermaker Apprentice

  • 2008 - 2010

  Assemble, install, and repair boilers, vats and other large vessels. Assemble, install, and repair boilers, vats and other large vessels.