Experience

Rockerbox

• United States
• Internet Publishing
• 1 - 100 Employee

• Product Manager

  • Aug 2022 - Present



Bolt

• United States
• Software Development
• 200 - 300 Employee

• Senior Technical Account Manager

  • Mar 2022 - Aug 2022

  Portland, Maine, United States



Forager - Local Sourcing, Simplified

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Manager

  • Mar 2021 - Mar 2022

  Portland, Maine, United States



Blackhawk Network

• United States
• Financial Services
• 700 & Above Employee

• Product Manager

  • May 2019 - Mar 2021

  Portland, Maine

• Senior Technical Account Manager

  • Aug 2017 - May 2019



CashStar

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Technical Account Manager

  • May 2017 - Aug 2017

  Portland, Maine

• Technical Account Manager

  • Feb 2015 - May 2017

  Portland, Maine



LevelUp

• United States
• Food & Beverages
• 1 - 100 Employee

• Technical Project Manager

  • Jan 2014 - Jan 2015

  ▪ Manage the full project life cycle, from design through implementation, in order to launch custom-branded Android and iOS apps for small and mid-sized companies as quickly as possible. ▪ Collaborate effectively with Account Management team to ensure development project and operational and marketing tasks are completed in tandem to ensure successful app launch and adoption rates. ▪ Work with 15+ clients simultaneously to gather requirements; define scope and schedule; manage development… Show more ▪ Manage the full project life cycle, from design through implementation, in order to launch custom-branded Android and iOS apps for small and mid-sized companies as quickly as possible. ▪ Collaborate effectively with Account Management team to ensure development project and operational and marketing tasks are completed in tandem to ensure successful app launch and adoption rates. ▪ Work with 15+ clients simultaneously to gather requirements; define scope and schedule; manage development and testing tasks; and hit target launch dates on-time.

• Support Rockstar

  • Jul 2013 - Jan 2014

  ▪ Provided first-level technical support to 1MM+ users, 5000+ merchants, and 80+ employees via phone and email.



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• IT Compliance Analyst

  • Feb 2013 - Jul 2013

  ▪Review IT control designs for key business applications to ensure business and IT risks are effectively managed. ▪Provide support to external auditors with interim and year-end SOC1 testing. ▪Act as liaison between Internal Audit, IT Security and IT development groups to help minimize impact of Internal Audit activities on IT personnel and help develop and coordinate action plans to identified Internal Audit findings. ▪Responsible for identifying key IT subject matter experts… Show more ▪Review IT control designs for key business applications to ensure business and IT risks are effectively managed. ▪Provide support to external auditors with interim and year-end SOC1 testing. ▪Act as liaison between Internal Audit, IT Security and IT development groups to help minimize impact of Internal Audit activities on IT personnel and help develop and coordinate action plans to identified Internal Audit findings. ▪Responsible for identifying key IT subject matter experts, coordinating walkthrough meetings and ensuring requested evidence artifacts are complete, accurate, and delivered to External Auditors on-time. ▪Execute quarterly testing to identify user access to production servers and databases and determine if access is appropriate and in compliance with documented security procedures.

• IT Auditor

  • Jul 2010 - Jan 2013

  Assists in the completion of complex technical reviews of IT infrastructure, applications and business processes including UNIX (AIX, Linux and Solaris) Operating Systems; Sybase, UDB, DB2, SQL, and Oracle Databases, Windows Server 2003 and 2008; change management; interfaces; middleware and layered products. ▪ Perform analysis of Systems Development Life Cycle (SDLC) and evaluates risk in the design, testing and QA phases of Software Implementation and Upgrades. ▪ Develop and execute… Show more Assists in the completion of complex technical reviews of IT infrastructure, applications and business processes including UNIX (AIX, Linux and Solaris) Operating Systems; Sybase, UDB, DB2, SQL, and Oracle Databases, Windows Server 2003 and 2008; change management; interfaces; middleware and layered products. ▪ Perform analysis of Systems Development Life Cycle (SDLC) and evaluates risk in the design, testing and QA phases of Software Implementation and Upgrades. ▪ Develop and execute test procedures to identify gaps in IT controls and processes on multiple engagements simultaneously. ▪ Produce well-documented work papers that clearly support control gap assertions and present audit findings to IT management. ▪ Assist in writing reports that summarize audit issues in non-technical terms and provide recommendations for identified control gaps, and presented to executive management. ▪ Use computer assisted audit techniques to test full populations for compliance gaps. ▪ Routinely assist operations auditors in performing risk-based assessments of key Business Processes and identify control gaps in the underlying IT infrastructure.



Boston College

• United States
• Higher Education
• 700 & Above Employee

• ResNet Student Technology Specialist

  • Sep 2008 - May 2010

  Served as point of contact for computer software troubleshooting for all versions of Mac OS X, Windows XP to Windows 7, and shared individual expertise in order to accomplish satisfactory goals in higher education setting. ▪ Required to learn, master, and develop new ways to solve common software issues while smoothly transitioning clients from technician to technician as needs and schedules change ▪ Repaired certain hardware based issues involving hard drives, RAM and other user… Show more Served as point of contact for computer software troubleshooting for all versions of Mac OS X, Windows XP to Windows 7, and shared individual expertise in order to accomplish satisfactory goals in higher education setting. ▪ Required to learn, master, and develop new ways to solve common software issues while smoothly transitioning clients from technician to technician as needs and schedules change ▪ Repaired certain hardware based issues involving hard drives, RAM and other user replaceable parts. ▪ Diagnosed and repaired computer issues dealing with network connectivity, operating system corruption, driver failures, malware and virus removal, software installation and initial PC setup. ▪ Managed detailed paperwork and documentation of daily work in ServiceCenter. Show less