Tj Watson
IT Industrial Support Specialist at BURNCO Rock Products Ltd- Claim this Profile
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Bio
Credentials
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ITIL Intermediate Certificate IT Service Transition
PEOPLECERTJul, 2016- Nov, 2024 -
ITIL Founation Certificate in IT Service Management June 2016
PEOPLECERT
Experience
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BURNCO Rock Products Ltd
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Canada
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Construction
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200 - 300 Employee
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IT Industrial Support Specialist
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Aug 2019 - Present
Application Support Ready Mix Application Support Ready Mix
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Holcim
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Switzerland
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Wholesale Building Materials
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700 & Above Employee
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Service Asset & Configuration Management Lead (SACM)
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Jun 2016 - Aug 2019
● Champion and lead the SACM Process definitions and improvements as well as the overall governanceProvide subject matter expertise related to the process and data needed to execute and improve the ITAM and CM solutions● Act as the single point of coordination for the approach and requirements definition responsible for driving this work stream's process maturity, efficiency, and effectiveness goals ● Provide reporting to stakeholders, executive and financial management, including asset management reports, configuration item analysis reports and inventory reports● Own the activities required to capture, populate, update, and audit Configuration Items (CIs) and manage integration with IT Asset Management, ensuring process alignment within the data management structures and data model● Responsible for establishing and communicating the value of the solution, and educating the solution across all stakeholder levels through the use of strategic KPIs and metric reporting● Manage activities of staff members supporting the technology and processes that sustain the Service Asset Configuration Management practice Show less
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BA Ready Mix, Aggregate & Asphalt Systems
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Jan 2002 - May 2016
IT BA/Support Analyst Ready Mix, Aggregates and Asphalt Front End Systems. Support RMX Command Series, Aggregates LIFE Ticketing, Aztec Asphalt Systems, Labsys, Stonemont AggQC/AsphaltQC. All local support for Users in Western Canada for hardware and software setup and support. Project management for various projects through out the years
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Education
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1985 - 1989
Algoma University
4 years, Computer Science (Programming) -
1980 - 1985
High School - Lakeway College and Vocational School
13, Computer Science/Geography
Community
