Volunteer Coordinator

• Dec 2016 - Present

Guest Experience Manager

• Mar 2013 - Feb 2015

Manage Guest Service and Volunteer Departments for world class museum. Administrator for Patron’s Edge CRM and Volgistics management database. Responsible for ticket sales for museum admission 250,000+/yr, group tours 50,000+/yr, concerts 200+/yr, also classes, special exhibitions, festivals, and special events. Oversee Front of House including box office, ushers and merchandise sales for 300 seat theater. Manage volunteer programs and communications including monthly newsletter and weekly eblast. Increased volunteer pool from 300 to over 500 volunteers providing 51,000+ hours of service per year in multiple guest service capacities generating over $1.2 million in savings in 2014. Show less

Volunteer Coordinator

• Jun 2012 - Feb 2013

Enrich MIM's team by recognizing and utilizing the time, talent and passion of community members to serve the ever-changing needs of the museum. Manage Volgistics scheduling and reporting program for 300+ volunteer team members. Facilitate ongoing process of recruitment, application and screening process, interviews, orientation, training, continuing education, performance evaluation, and recognition for MIM's volunteer team members.

Front of House Coordinator

• Feb 2007 - Jun 2012

Oversee front of house services including volunteers, concessions, gift shop and parking. Responsible for ADA compliance, coordinate with rental clients, serve as facility representative for events and coordinate C-PAC (Community Performing Arts Connection) outreach activities. Oversee front of house services including volunteers, concessions, gift shop and parking. Responsible for ADA compliance, coordinate with rental clients, serve as facility representative for events and coordinate C-PAC (Community Performing Arts Connection) outreach activities.

Drama Specialist

• 2002 - 2007

Coordinated performing arts outreach for the largest unified school district in the state of Arizona. Booked and presented over 300 performances each year for audiences of over 100,000 students. Coordinated performing arts outreach for the largest unified school district in the state of Arizona. Booked and presented over 300 performances each year for audiences of over 100,000 students.