Experience

Courtyard by Marriott Edinburgh West

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Jun 2022 - Present

  • Working as a part-time receptionist and providing great quality customer service, even while pursuing my MSc from Heriot-Watt University. • Handling guest enquiries in person and via telephone, managing guest check-ins and check-outs, problem-solving and coordinating with all hotel departments sum up my part-time role at Marriott. • Gaining proficiency in the use of Opera and Microsoft software. • Working as a part-time receptionist and providing great quality customer service, even while pursuing my MSc from Heriot-Watt University. • Handling guest enquiries in person and via telephone, managing guest check-ins and check-outs, problem-solving and coordinating with all hotel departments sum up my part-time role at Marriott. • Gaining proficiency in the use of Opera and Microsoft software.



Heriot-Watt University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • May 2022 - Jul 2022

  • Leading campus tours for prospective students by sharing my real-life campus experiences. • Taking part in Open Day 2022 and sharing my university experience. • Explaining the different facilities available at the university and showcasing the best the university has to offer. • Leading campus tours for prospective students by sharing my real-life campus experiences. • Taking part in Open Day 2022 and sharing my university experience. • Explaining the different facilities available at the university and showcasing the best the university has to offer.



Expeditors

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Sales Operations Executive

  • Aug 2021 - Dec 2021

  • Qualifying sales leads utilizing reporting and analytics tools.• Managing the credit applications for customers and assisting in the process of its setup.• Coordinating bid response information as requested by the District Sales team or the Expeditors network.• Producing reporting on key metrics and managing monthly delivery of key reports to the District Sales Manager.• Engaging in support sales with rate requests by liaising with the appropriate product staff, preparing quotes, and submitting the same to the customer, topped with active follow-ups.• Coordinating visitor management for the branch and ensuring the sales team maximizes opportunities for scheduled meetings with visitors and customers.• Attending training & development sessions to understand the requirements of the sales team and communicating new internal information and tools to the sales team, ensuring they are informed of new developments.• Supporting the onboarding of new sales personnel. Show less

• Sales Operations Executive

  • Dec 2018 - Jul 2021



One Bahrain Hospitality (ITICO)

• Bahrain

• Human Resources Executive

  • Aug 2016 - Jul 2017

  • Worked as HR Executive for the 11 Companies owned by ITICO. • Handled close to 200 staff members and took care of the manpower requirements for two new companies set up by ITICO and applied for both employment and visit visas for staff and guests. • Set up daily training sessions during the briefing and weekly training sessions and conducted English classes for the staff. • Handled staff problems and acted as a liaison between staff and management and vice versa. • Conducted 20 in-depth training sessions in soft skills, week after week. Show less



One Bahrain Hospitality

• Bahrain

• Front Office Associate

  • Aug 2016 - Nov 2016



The St. Regis Abu Dhabi

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Intern

  • Aug 2014 - Dec 2015

  •Worked as a Butler. My role consists of in-room check in, creating memorable guest experiences, handling guest queries and interacting with guests on day-to-day basis and working hand in hand with corresponding departments.•Also worked in a fast paced All Day Dinning Restaurant, the Lounges and Private Dining service of the hotel.

• Learning and Development Coordinator Trainee

  • Jun 2015 - Sep 2015

  •Underwent a complete cross-training in the Learning and Development department, responsibilities included administration tasks, updating the training calendar, preparing for on boarding , setup and breakdown of training rooms, following up with respective departments for the individual departmental training purposes.•Process own time cross learning applications for other staff members, follow up with respective departments, system updation, explain the steps to achieve cross-training to staff.•Shadowing Assistant Learning and Development manager on training days such as the leadership training that was conducted for departmental heads. Preparing notes for training's and keeping materials ready for upcoming training's. Show less



Hampton by Hilton, Sheffield

• United Kingdom

• Food Beverage Trainee

  • Jan 2014 - Jun 2014

  I worked as a Food & Beverage Trainee on part time basis whilst completing my Bachelors Degree. Also completed the FLOW online hospitality program I worked as a Food & Beverage Trainee on part time basis whilst completing my Bachelors Degree. Also completed the FLOW online hospitality program



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Intern

  • Apr 2013 - May 2013

  •Worked in the Leisure, Reception and Accounts Departments and took part in the overall handling of these departments. Managed customer calls and provided information about holiday packages and also assisted in customization of packages for individual customers. •Other duties included filing documents, field work and application of product knowledge. •Worked in the Leisure, Reception and Accounts Departments and took part in the overall handling of these departments. Managed customer calls and provided information about holiday packages and also assisted in customization of packages for individual customers. •Other duties included filing documents, field work and application of product knowledge.



Prime Services Bangalore

• Bengaluru Area, India

• Events Management Assistant

  • Jan 2012 - Dec 2012

  Worked as an Events Management Assistant on a part-time basis whilst completing my Bachelor's Degree. Worked as an Events Management Assistant on a part-time basis whilst completing my Bachelor's Degree.