Experience

SportPesa

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Customer Service Representative

  • Apr 2022 - Present

  1. Respond promptly to customer inquiries both on call and on social media platforms. 2. Acknowledge and resolve customer complaints. 3. Escalate issues and give feedback on customer’s complaints. 4. Ensure customer satisfaction and provide professional customer support. 1. Respond promptly to customer inquiries both on call and on social media platforms. 2. Acknowledge and resolve customer complaints. 3. Escalate issues and give feedback on customer’s complaints. 4. Ensure customer satisfaction and provide professional customer support.



Jiji Kenya

• Kenya
• Advertising Services
• 1 - 100 Employee

• Sales Team

  • Mar 2020 - Apr 2022

  1. Support team to achieve set sales targets by ensuring maximum client engagement, 2. Contact potential or existing clients VIA telephone to inform them about the company and existing products 3. Verify client's information and carry out follow-up calls 4. Explain procedures, answer questions and resolve issues with clients 1. Support team to achieve set sales targets by ensuring maximum client engagement, 2. Contact potential or existing clients VIA telephone to inform them about the company and existing products 3. Verify client's information and carry out follow-up calls 4. Explain procedures, answer questions and resolve issues with clients



Sportpesa

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2018 - Nov 2019

  1. Maintain a positive, empathetic and professional attitude toward customers at all times. 2. Respond promptly to customer inquiries. 3. Acknowledge and resolve customer complaints. 4. Provide feedback on the efficiency of the customer service process. 5. Ensure customer satisfaction and provide professional customer support 1. Maintain a positive, empathetic and professional attitude toward customers at all times. 2. Respond promptly to customer inquiries. 3. Acknowledge and resolve customer complaints. 4. Provide feedback on the efficiency of the customer service process. 5. Ensure customer satisfaction and provide professional customer support



IZWE LOANS LTD

• CSR Outbound & Sales Service Representative

  • Mar 2018 - Oct 2018

  1. My role was to make cold calls to potential clients and sensitize them on the loan products. 2. Promote sales by through customer retention and customer experience skills. 3. Make follow ups and confirm customer’s loan status. 1. My role was to make cold calls to potential clients and sensitize them on the loan products. 2. Promote sales by through customer retention and customer experience skills. 3. Make follow ups and confirm customer’s loan status.



National cereals and produce Board

• 1 - 100 Employee

• Data Entry & Database Management

  • Aug 2016 - Sep 2016

  Data entry and database formulation Data entry and database formulation



USAID

• United States
• International Affairs
• 700 & Above Employee

• Administrative Intern

  • Oct 2014 - Dec 2014

  1. Assist in administration roles (answering clients calls and directing visitors). 2. Assist in preparing project activity reports. 3. Represent the Program Officers in selected project field activities 4. Completion of data entry. 5. Conduct field visits during community events for observation and interaction with the community intervention. 1. Assist in administration roles (answering clients calls and directing visitors). 2. Assist in preparing project activity reports. 3. Represent the Program Officers in selected project field activities 4. Completion of data entry. 5. Conduct field visits during community events for observation and interaction with the community intervention.


Mustard seed schools
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Data Entry & Database Management

  • Feb 2014 - Apr 2014