Experience

Servicengine Corporation

• United States
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • Aug 2021 - Present

  Danbury, Connecticut, United States I am responsible for: - Managing strategic client relationships - Supporting the sales process - Leading the implementation process for new clients - Training clients and new staff members in configuration, administration and use of the system - Assisting my clients by capturing & documenting new requirements - Supporting the QA process - Maintaining administrative and user documentation - Monitoring client use of the system, capturing and tracking client issues and… Show more I am responsible for: - Managing strategic client relationships - Supporting the sales process - Leading the implementation process for new clients - Training clients and new staff members in configuration, administration and use of the system - Assisting my clients by capturing & documenting new requirements - Supporting the QA process - Maintaining administrative and user documentation - Monitoring client use of the system, capturing and tracking client issues and suggestions - Providing suggestions for new system features - As ISMS Coordinator, help manage and implement the company security policy Show less



BGRS

• United States
• Human Resources Services
• 700 & Above Employee

• Manager, Client Financial Services Technology

  • May 2019 - Aug 2021

  Greater New York City Area During my tenure at BGRS, I was a people manager & acted as a business solutions/strategy partner to the Client Financial Services Team.



Crown Worldwide Group

• Hong Kong
• Truck Transportation
• 700 & Above Employee

• IT - Systems Business Analyst

  • Aug 2004 - May 2019

  Danbury, CT Throughout my tenure at Crown World Mobility, I had the opportunity to grow and experience different tenets of the Relocation Industry. I love to learn, not afraid of a challenge and welcome change as well as working with people of different cultures and backgrounds. Current Title: IT - Systems Business Analyst 2014 - Present Previous Title: IT- Financial Administrator 2013 -2014 Previous Title: Sr. Billing Analyst 2011 – 2013 Previous Title: Billing Analyst… Show more Throughout my tenure at Crown World Mobility, I had the opportunity to grow and experience different tenets of the Relocation Industry. I love to learn, not afraid of a challenge and welcome change as well as working with people of different cultures and backgrounds. Current Title: IT - Systems Business Analyst 2014 - Present Previous Title: IT- Financial Administrator 2013 -2014 Previous Title: Sr. Billing Analyst 2011 – 2013 Previous Title: Billing Analyst 2010-2011 Previous Title: Sr. Expense Analyst 2009-2010 Previous Title: Expense Analyst 2008-2009 Previous Title: Request For Proposals (RFP, RFI, RFQ) Development 2004-2008 Show less



Cartus

• United States
• Real Estate
• 700 & Above Employee

• Mobility Consultant

  • Mar 2003 - Jun 2004

  Danbury, Connecticut Navigating employees through the relocation process by administering entitled benefits per offer letter and company policy Knowledgeable in Employee Relocation Counsel & Urban Relocation Appraisal Report appraisal process and IRS guidelines for relocating employees. Expense management for relocating employees Coordinated Third Party Vendors Synchronized Title Search, Power of Attorney, Deed Packages, Appraisers, and statement with Closing Attorneys… Show more Navigating employees through the relocation process by administering entitled benefits per offer letter and company policy Knowledgeable in Employee Relocation Counsel & Urban Relocation Appraisal Report appraisal process and IRS guidelines for relocating employees. Expense management for relocating employees Coordinated Third Party Vendors Synchronized Title Search, Power of Attorney, Deed Packages, Appraisers, and statement with Closing Attorneys. Familiarity with Home Sale/ Home Purchase Laws Show less