Experience

Hitachi Solutions Canada

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Consultant

  • Sep 2022 - Present



Go2Solve

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Functional Consultant

  • Aug 2021 - Jul 2022

  Business Process Analysis and Documentation(Functional Requirement and Mapping Document, Functional Design Document and Technical Design Document), Environment Setup and Configuration, Data Clean up and Migration, UAT and Training, Post Implementation Support. Business Process Analysis and Documentation(Functional Requirement and Mapping Document, Functional Design Document and Technical Design Document), Environment Setup and Configuration, Data Clean up and Migration, UAT and Training, Post Implementation Support.



Gems Consulting Company

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Functional Consultant (Trainee and Associate)

  • Jan 2017 - Jan 2021

  Microsoft Dynamics AX/365 Installation/Provisioning, Configuration, Business Process Analysis, Documentation, Design, Deployment, Modification, End User Support, Training Microsoft Dynamics AX/365 Installation/Provisioning, Configuration, Business Process Analysis, Documentation, Design, Deployment, Modification, End User Support, Training



Arik Air

• Nigeria
• Airlines and Aviation
• 700 & Above Employee

• Contact Centre Agent

  • Feb 2014 - Mar 2016

  • Gathered, processed, and prioritized requests for over 100 customers per day with an average handling time of 4mins that led to an additional 40% increase in ticket sales. • Led a team of 12 agents to launch and promote the frequent flyer program which resulted to the onboarding of 500 additional customers in a space of 3 months. • Collaborated with other teams to ensure that customers that have been affected by flight disruptions were duly compensated. • Prepared and analyzed weekly and monthly reports to monitor activities at the call center. Show less



National Youth Service Corps

• 700 & Above Employee

• corp member

  • Apr 2013 - Feb 2014

  Mathematics teacher Mathematics teacher