Experience

O-ONE CONCEPTZ

• Nigeria
• Advertising Services
• 1 - 100 Employee

• Customer Success Associate

  • Mar 2023 - Present

  ✅ Assisting customers with inquiries related to the products and services we offer ✅ Maintaining adequate company ethic and product knowledge to provide proficient service ✅ Addressing customer concerns and issue regarding our services ✅ Updating customers information as required ✅ Maintaining confidentiality of information ✅ Forwarding and escalating inquiries to relevant department ✅ Processing and logging incoming and outgoing calls into the CRM system ✅ Performing other duties as the needs arises. Show less



Blueridge Microfinance Bank (Okash)

• Executive Customer Service/Tele-Collector

  • Aug 2020 - Jan 2023

  ✅ Manage Multiple delinquent accounts for debt Collection effort ✅ keep track of assigned account to identity outstanding debt ✅ Plan a course of action to recover outstanding payment and reach out to customers involve ✅ Handle questions or Complaints regarding customer account ✅ Resolve payment issue regarding customer debt ✅ Manage Multiple delinquent accounts for debt Collection effort ✅ keep track of assigned account to identity outstanding debt ✅ Plan a course of action to recover outstanding payment and reach out to customers involve ✅ Handle questions or Complaints regarding customer account ✅ Resolve payment issue regarding customer debt



Excellence Education Travels and Tours

• Nigeria
• Education Administration Programs
• 1 - 100 Employee

• Customer Service Executive

  • Sep 2019 - May 2020

  ✅ Received and educated clients on international entrance exams available ✅ Generated business leads ✅ Answered calls, addressed clients inquiries, solved problems and provided new service information ✅ Gave full details about a successful registration and scholarship ✅ Arranged lectures between clients, otherwise known as students and their lecturers ✅ Was responsible for documentation of files both manual and automated ✅ Organised and took minutes between managing director and other staff members ✅ Served as company's representative ✅ Followed up with complaints and feedbacks Show less



Emmanuel Alayande College of Education, Oyo, OYO STATE

• Assistant lecturer, volunteer secretary (NYSC)

  • Aug 2018 - Jul 2019

  ✅Worked efficiently in agricultural department and also impacted knowledge to the students... ✅Worked efficiently in agricultural department and also impacted knowledge to the students...



Marvon Enterprises Ltd.

• Renewables & Environment

• Customer Service Representative

  • Feb 2017 - Jul 2018

  ✅ Addressed customer complaints and feedback with outmost care ✅ Answered to customer inquiries ✅ Ensured meeting are effectively organized and minuted ✅ Attended to customer needs pleasantly ✅ Addressed customer complaints and feedback with outmost care ✅ Answered to customer inquiries ✅ Ensured meeting are effectively organized and minuted ✅ Attended to customer needs pleasantly



HONEY MEAL EATRY IKORODU

• Front desk officer

  • Aug 2010 - Apr 2012

  ✅ Attend to customer need s pleasantly ✅ Improving customer satisfaction ✅ Promoting service ✅ Attend to customer need s pleasantly ✅ Improving customer satisfaction ✅ Promoting service