Experience

Flexicare at Home

• United Kingdom
• Individual and Family Services
• 1 - 100 Employee

• HR Manager

  • Apr 2015 - Present

  Wakefield, United Kingdom Creating and implementing comprehensive HR strategies and Policies aligning with business goals. Working closely with the company directors and supporting the senior management in overseeing performance, recognition and reward management processes. Ensuring all HR Strategies and Policies are followed throughout all levels of the organisation, while being accountable for providing expert advice and support to all employees. Managing all employee relation’s issues such as contracts… Show more Creating and implementing comprehensive HR strategies and Policies aligning with business goals. Working closely with the company directors and supporting the senior management in overseeing performance, recognition and reward management processes. Ensuring all HR Strategies and Policies are followed throughout all levels of the organisation, while being accountable for providing expert advice and support to all employees. Managing all employee relation’s issues such as contracts resolutions, disciplinary, grievances, DBS checks, holiday approvals. Lead role within multi-faceted disciplinary / grievance complex employee relations issues, including fraud, to ensure fair and consistent action, liaising with solicitors and attending Tribunals resulting in no successful unfair dismissal claims. Providing advice on functional matters like performance management, monitor culture through employee discussions, exit interviews, line manager feedback, employee discussions, employee survey results, and also turnover analysis. Supporting managers with their organizational charts, succession planning, promotions and poor performance. Advising managers through retention practices including induction, probation and performance and development review processes.

• HR Administrator

  • Nov 2013 - Apr 2015

  Wakefield, United Kingdom Updating and maintaining our HR systems and ensuring they are fit for purpose. Minute taking in meeting and collating relevant data prior to meetings. Provided comprehensive administration support to ensure the office runs as effectively and efficiently as possible. Submitted monthly payroll reports to the required timescales. Produced HR letters when required (e.g. change of contract, probation extension) Advertising all vacancies via the intranet, as advised… Show more Updating and maintaining our HR systems and ensuring they are fit for purpose. Minute taking in meeting and collating relevant data prior to meetings. Provided comprehensive administration support to ensure the office runs as effectively and efficiently as possible. Submitted monthly payroll reports to the required timescales. Produced HR letters when required (e.g. change of contract, probation extension) Advertising all vacancies via the intranet, as advised by the Recruitment Manager. Processing of all applicants references. Identified problem areas and issues and work on resolving them with colleagues ensuring that they are dealt with in a timely, accurate manner – including escalating problems at the appropriate time if required. Carried out the staff leaver process which includes liaising with various team members to ensure the process is completed such as logins deactivated, work handover, company property returned etc.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Financial Analyst

  • Aug 2013 - Nov 2013

  Wakefield, United Kingdom I Supported the development of finance programmes and frameworks. Analysis and utilisation of financial data to support with business planning. Delivery of analytics, and financial reporting to finance leads. Dealt with escalated bank queries and had to use problem solving techniques to resolve customer issues. I promoted banking facilities tailored to customers needs i.e loans and credit cards. Provision of excellent customer service was vital in this… Show more I Supported the development of finance programmes and frameworks. Analysis and utilisation of financial data to support with business planning. Delivery of analytics, and financial reporting to finance leads. Dealt with escalated bank queries and had to use problem solving techniques to resolve customer issues. I promoted banking facilities tailored to customers needs i.e loans and credit cards. Provision of excellent customer service was vital in this position, and i found out my excellent communication skills were very important in this role. I worked with wider finance an management team to share best practice, and provided detailed customer analysis to support offshore teams. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Case Handler

  • Mar 2013 - Jul 2013

  Leeds, United Kingdom Solving complex ISA queries, speaking to other banks and dealing with other other technical aspect of saving transfers. Proactive progression of outstanding cases and keeping the customer informed of progress at all stages. Working with other departments to ensure full flow of documents across the business.