Tit YOUN (យួន ទិត)
NOC Engineering at OPENNET- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Introduction Cyber security
Great LearningOct, 2022- Sep, 2024 -
Ethical Hacking
Great LearningApr, 2022- Sep, 2024 -
Cloud Security Alliance
CCSK v4.1 Foundation TrainingNov, 2021- Sep, 2024 -
Programming C
SololearnNov, 2021- Sep, 2024 -
CSS
SololearnSep, 2021- Sep, 2024 -
Cshap (C#)
SololearnSep, 2021- Sep, 2024 -
HTML
SololearnSep, 2021- Sep, 2024 -
JAVA
SololearnSep, 2021- Sep, 2024 -
SQL
SololearnSep, 2021- Sep, 2024 -
PHP
SololearnSep, 2020- Sep, 2024 -
IT Cybersecurity Essentials
SalaCyberOct, 2021- Sep, 2024 -
Digital Forensics Essentials (DFE)
CodeRed -
Ethical Hacking Essentials (EHE)
CodeRed -
Network Defense Essentials (NDE)
CodeRed
Experience
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OPENNET
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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NOC Engineering
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May 2018 - Oct 2022
• Monitor the performance and capacity of network, backbone link,They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem • Coordination and reporting to provider/vendor for any fault & escalation • Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the… Show more • Monitor the performance and capacity of network, backbone link,They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem • Coordination and reporting to provider/vendor for any fault & escalation • Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system. • All the issues are recorded to ticket system • Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes. • Maintains real-world, working knowledge of network-related technologies • Arrange and notify customer for any maintenance • Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers. Show less • Monitor the performance and capacity of network, backbone link,They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem • Coordination and reporting to provider/vendor for any fault & escalation • Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the… Show more • Monitor the performance and capacity of network, backbone link,They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem • Coordination and reporting to provider/vendor for any fault & escalation • Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system. • All the issues are recorded to ticket system • Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes. • Maintains real-world, working knowledge of network-related technologies • Arrange and notify customer for any maintenance • Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers. Show less
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EPenh Co. Ltd.
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Cambodia
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support
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Sep 2017 - May 2018
• Install hardware and software systems • Training clients with the new system • Troubleshooting a variety of computer issues • Offering technical support on-site or via phone or email or Skype • Fixing equipment, including printers and scanners • Setting up new equipment and upgrading existing systems • Another task will be assigned by manager • Install hardware and software systems • Training clients with the new system • Troubleshooting a variety of computer issues • Offering technical support on-site or via phone or email or Skype • Fixing equipment, including printers and scanners • Setting up new equipment and upgrading existing systems • Another task will be assigned by manager
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Smart Axiata
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Cambodia
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Telecommunications
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700 & Above Employee
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Contact Call Center Agent
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Sep 2014 - Sep 2017
• Respond to customer calls in a timely • Provision of Call Centre related reports as required by superior/management from time to time • Upkeep and improve service skills/knowledge in accordance to technology changes and/or as required by management. • Respond with Strong Complaints from subscriber • Provision of Call Centre related reports as required by superior/management from time to time • Customer service-oriented • Follow and accept all the assigned tasks by… Show more • Respond to customer calls in a timely • Provision of Call Centre related reports as required by superior/management from time to time • Upkeep and improve service skills/knowledge in accordance to technology changes and/or as required by management. • Respond with Strong Complaints from subscriber • Provision of Call Centre related reports as required by superior/management from time to time • Customer service-oriented • Follow and accept all the assigned tasks by supervisor Show less • Respond to customer calls in a timely • Provision of Call Centre related reports as required by superior/management from time to time • Upkeep and improve service skills/knowledge in accordance to technology changes and/or as required by management. • Respond with Strong Complaints from subscriber • Provision of Call Centre related reports as required by superior/management from time to time • Customer service-oriented • Follow and accept all the assigned tasks by… Show more • Respond to customer calls in a timely • Provision of Call Centre related reports as required by superior/management from time to time • Upkeep and improve service skills/knowledge in accordance to technology changes and/or as required by management. • Respond with Strong Complaints from subscriber • Provision of Call Centre related reports as required by superior/management from time to time • Customer service-oriented • Follow and accept all the assigned tasks by supervisor Show less
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Education
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2016 - 2020
SETEC Institute
Bachelor's degree, Management Information Systems (MIS) -
2013 - 2015
National University of Management
Bachelor's degree, General Management
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