Experience

Staffinc Group

• Indonesia
• IT System Custom Software Development
• 100 - 200 Employee

• • Jan 2023 - Present

  Inquiry Management:- Act as the primary point of contact for client inquiries and requests related to financial products and services.- Responsibly handle inquiries via various channels (phone, email, online platforms) with a focus on prompt and accurate responses.- Identify clients' needs and concerns, proactively offering suitable financial solutions to address their requirements.Asset Management:- Laptop Inventory Management:Implement robust systems and procedures to accurately track and manage the laptop rental inventory.Coordinate with procurement teams to ensure an adequate supply of laptops to meet customer demands.Regularly conduct physical audits and reconcile laptop quantities to maintain inventory accuracy.- Asset Deployment and Returns:Facilitate the efficient deployment and retrieval of laptops for rental orders.Collaborate with the logistics team to ensure timely delivery and pick-up, minimizing downtime for clients.Conduct thorough inspections upon laptop returns to assess any damages and coordinate repairs or replacements as needed.Maintenance and Quality Assurance:- Establish a routine maintenance schedule to keep laptops in optimal working condition.- Coordinate with IT support to address hardware and software issues promptly.- Perform quality checks on laptops before and after each rental to ensure top-notch performance.Compliance and Documentation:- Ensure compliance with all relevant regulations and guidelines governing laptop rentals and asset management.- Maintain accurate records of laptop inventory, rental agreements, and client interactions.Safeguard sensitive customer information and uphold data privacy and security protocols. Show less

• • May 2022 - Jan 2023

  - Create budget and framework for the services- Lead the creations of several feature for talent assessment services such as video interview, automated test, and online psikotest- Ensure the SLA are met within the services standard and weekly performance KPI are achieved- Experimenting the market and doing research for the services ( Demand-testing ) by historic data- Create dashboard tracking for service order management

• • Mar 2022 - Jun 2022

  - Creating SOP flow for operations staff and ensure the new procedure is being implemented smoothly- Analyzing the sourcing team current workflow and helping them moving their redundant work ( Such as multiple spreadsheets ) and transitions to using staffinc's portal to reduce the use of spreadsheets- Collaborating with growth team weekly on how to reduce the cost per applicant and initiate the strategy such as reducing the paid channel- Collaborating with product manager in creating framework for the new feature such as KOL partner portal and to continuously monitor and review the current feature is working just as planned Show less

• • Mar 2021 - Mar 2022

  - Responsible for end to end process from project creations until project document evaluations- Being the center of the communications between the operations and commercial department- Manage external stakeholder and provide clear insight by using existing data - Managing day to day data and ensure it's run smoothly - Creating project tracker & forecasting budgetI manage project from company such as : - Tokopedia- Moka POS- Gopay- Shipper- LinkAja!- BukalapakWhat i achieve so far : 1. Q1 - Q2 2021 : Able to tackle all problem ( such as backlog disbursement process, project documentations ) as able to speed up the deadline by 35 %.2. Q3 - Q4 2021 : Able to save more than 70 % of the budget by making disbursement calculator and escalation method to area manager for them to understand the budget absorption per project, able to reduce the error rate every project by making validations method to tackle every error possibility before the project start. Show less

• • Jan 2021 - Mar 2021

  - Helping operations team such as creating a effective disbursement system- Coordinate with team leader how to handling issues and provide clear solutions in the field- Collaborate with area team to provide tracker to monitor the current project



PLN Indonesia Power

• Indonesia
• Electric Power Generation
• 700 & Above Employee

• Sourcing & System Data Operation Administration

  • Jan 2020 - Jan 2021

  As a sub division of procurement my role is mentioned below : - Analyzing data report (Excel) then generated it into readable business chart report to present to user. - Maintain the data flow as information for internal division (Sourcing manager, Procurement managers) and external users such as units under PT indonesia Power. - Creating on progress chart weekly to provide solid and real-time monitoring for sourcing manager. - Monitoring daily work in progress procurement activity, find problems and reported to manager or users for needs in measuring the division performance. - Supporting the administrative works such as validating and re-checking the documents - Creating business chart weekly for VP (Generated using tableu or Power BI) to provide clear insight for the ongoing process. - Analyze raw data (mostly excel) then turned into readable charts as per request. Show less



Walepay

• Indonesia
• Financial Services
• 1 - 100 Employee

• • Aug 2019 - Jan 2020

  Walepay is a start-up fintech company that provide e-payment solution for SMEs and SMBs, their mission is to support implementation of cashless society in indonesia as well supporting the education institution to creating the cashless environment with their #walepayEdunation program. As a Project Executive and Business development my work concluded : - Monitoring the implementation of the current projects. - Planning and executing campaign needed for ongoing projects. - Manage client's request and maintains LTV (long term value) with client's. - lead operations division to ensure the upcoming data needed for the project is being fullfiled.- Collaborate with product development, business development and marketing to give feedbacks and make forecasting for the next and current project.- Educating merchants in how to use walepay's app and oversees the current transaction operations. - Make presentation to stakeholders about "Walepay Edu-nation" program.- Creating pipeline for sales team to acquire merchant around the project area. Show less

• • Jun 2019 - Aug 2019

  - Aqcuire SMBs to use Walepay as their digital payment.- collaborate with education institution to create cashless environment.- Performing after-sales service with Walepay's users, collaborating with CS team to deliver excellent experience.- Creating framework for project manager on how to prospect the next partnership opportunities.



Via.com

• India
• Travel Arrangements
• 500 - 600 Employee

• Operation Strategist

  • Nov 2018 - May 2019

  Via.com is a travel portal and online travel company based in Bangalore, India. Via.com networks with more than 100,000 partners across 10,000 towns and cities globally. As a operation strategist my role concluded as : - Review business process and company policies to help enhance workflow and developed stronger and scale-able operations - Propose new initiative to enable operations efficiency and develop solid CRM strategy to align with business objective. - Provided a solution for the CRM software to enable better support for operation team. - Conducting AHT (After Handling Time) Study to measure the team performance for better result. - Creating CSAT to measure Customer Satisfaction to enhanced business flow. Show less



PT Teladan Prima Agro Tbk

• Farming
• 200 - 300 Employee

• • Apr 2018 - Jul 2018

  - Doing research in the human resources division and also observing how the corporate works by relating the upper management and the employee relations and evaluating their works based on that basis.- Doing SWOT analysis to integrated for Balanced Scorecard method.- Using Pairwise Comparison to measure each division performance.

• • Jan 2018 - Mar 2018

  - Monitoring the location at the plantation- Researching the market consumption of CPO-based products.