Experience

Executive Aviation

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Support Services Coordinator, Above and Below The Wing Operations

  • Oct 2018 - Present

  Efficiency based workforce planning and scheduling of Below The Wing Ground Handling Team of Ramp Coordinators, Ramp Leads, Ground Handlers, Aircraft Groomers and Catering Agents; Above The Wing Airport Services Team of Customer Service Coordinators, Customer Service Leads and Customer Service Agents for jet and prop service handling of scheduled, charter and diverted airlines including baggage handling, grooming, deicing and passenger handling; ground handling logistics of high value cargo charter flights including CBSA and transport planning; manpower planning based on flight charts and SLA requirements; creation of rotation scheduling; planning, quote and invoicing of private charter flights, including those for airport partners via FBO or terminal handling operations and deicing services; maintenance and follow-up of Vortex applications including Flight and Services Logs; monthly Out Of Scope airline billing; payroll; time, attendance, vacation and benefit maintenance; employee movement and records; Forecasting of manpower requirements; Hiring Manager for Below The Wing and Above The Wing candidates; EA network bases support for Support Services Coordinators with manpower planning and scheduling efficiencies and sharing best practices for consistent base operations; maintenance of WSIB scheduling and reporting requirements; report generation; administrative duties. Systems used include Payworks, Humanity, (ADP Workforce Now), Vortex, SureOps Deice Manager and JazzHR. Show less



WestJet

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Workforce Coordinator / CSA Mentor

  • Mar 2012 - Apr 2020

  Workforce Coordinator - Responsible for workforce management of 330+ employees; roster creation based on forecast planning charts; rotation scheduling; payroll; time, attendance, vacation and benefit maintenance; employee movement and records; report generation; administrative duties. Systems used include Sabre Staff Admin, Staff Plan, Staff Manager, Kronos Workforce. Computer applications used include Microsoft Office (Excel, Word, PowerPoint, Outlook), Internet Explorer. CSA (Mentor) - Duties include greeting and checking in guests; creating new reservations and modifying existing reservations; gate arrival and departure operations; flight closure; IROP guest reaccommodations and movements; ensuring safety of self, co-workers, guests and environment; handling and balancing of cash transactions and closeouts Show less



Huddle Up Football

• Owner

  • Dec 2011 - Jul 2014

  Huddle Up Football is a grassroots football skills development and conditioning camp for young athletes. Our off-season Winter training camp is offered to condition young athletes in skill development - agility, footwork, hand-eye coordination and speed to enhance their flag and tackle football game. Our Spring equipment camp helps prepare young athletes for the upcoming football seasons by continuing with conditioning and skill development, proper tackling techniques and details necessary to be successful. Our coaching team consists of Division 1 (different US Universities) graduates - some with professional football experience (CFL, NFL), a speed and technical coach (former 4 x 100m relay '88 Olympics) as well as former players previously coached by our coaching team. Show less



American Express Business Travel

• Service Level Coordinator/Operations Analyst

  • Feb 2001 - Oct 2010

  Responsible for workforce management of 200+ local office travel consultants; call routing to Canadian and US travel consultants for 20+ accounts; real time management; forecasting and scheduling; intraday performance; statistical analysis; report generation; emergency contingency plans; vacation and benefit maintenance; staff shrinkage; interviewing of potential travel consultants; conducting new hire training of workforce management module; Workforce Management training of new CCM staff. Created monthly TL team metrics presentation. Systems used include IEX, CMS, Avaya, Meridian Terminal Emulator. Computer applications used include Microsoft Office (Word, Excel, PowerPoint), Internet Explorer, WebEx. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Senior Travel Counsultant

  • Sep 2000 - Feb 2001

  Responsible for arranging complete travel itineraries for both domestic and international corporate travel using Sabre programs; profile updates; assisting consultants with computer applications and Spanish translations. Responsible for arranging complete travel itineraries for both domestic and international corporate travel using Sabre programs; profile updates; assisting consultants with computer applications and Spanish translations.



Canada 3000 Airport Services

• Salary Coordinator / Airport Operations

  • Mar 1999 - Aug 2000

  Responsible for employee payroll, time, attendance, vacation and holiday maintenance using WinSTAR Program; implementation and training of WinSTAR Program to salary coordinators nationwide; benefits maintenance; interviewing and hiring of new staff; maintenance of employee movement and records; company wide uniform distribution; monthly flight mayfly preparation; assisting in staff scheduling as required; occasional Spanish translations with downline stations and immigration offices; administrative duties. Show less



Canada 3000 Airlines Airport Services

• Passenger Service Supervisor / Agent Trainer

  • Aug 1998 - Aug 2000

  Trainer responsibilities included updating and training of current base and downline station employees; training of new hire staff; implementation and training of Departure Control System for Canada 3000 Airlines Ltd.; Supervisor responsibilities included daily flight preparation duties for agents; supervising of check-in counters; supervising of gate arrivals and departures; customer service. Trainer responsibilities included updating and training of current base and downline station employees; training of new hire staff; implementation and training of Departure Control System for Canada 3000 Airlines Ltd.; Supervisor responsibilities included daily flight preparation duties for agents; supervising of check-in counters; supervising of gate arrivals and departures; customer service.