Experience

North Ottawa Community Health System

• Hospitals and Health Care
• 100 - 200 Employee

• Patient Registration Clerk

  • Sep 2021 - Present

  In the capacity of an Emergency Department Patient Registration Clerk, I answered phones, directed calls, and nurtured a working knowledge of relevant extensions and the inner-workings of the hospital departments; met the needs of many different parts of the facility throughout the workday; gained familiarity with our billing system through gently requesting copays for Emergency Department visits or helping visitors pay for previous appointments when the Cashier's Office was closed; and acquainted myself more closely with fax machines, copiers, and scanners.As a Patient Registration Clerk, I needed to handle handled sensitive personal information discreetly and professionally while parsing and recording the relevant data for each case succinctly and clearly for later review. Often, I had to diffuse situations with either impatient or frightened potential patients until they were able to be seen by registered medical personnel, while maintaining a pleasant and welcoming demeanor as the face of the facility. Speed and accuracy with a variety of online tools and computer software (e.g. Meditech) for both insurance verification and charting purposes was a necessary, learned skill in order for the medical staff to have complete access to the patients' demographics and medical histories. Show less

• Medical Screener

  • Aug 2020 - Aug 2021

  As an Emergency Room Screener, I was required to keep abreast of a multitude of policy changes, as well as explaining to patients and visitors the effects these changes had on their experience at the hospital. I fielded questions, directed patients to their relevant departments, recorded pertinent data, answered phones, maintained the Personal Protection Equipment (PPE) stock of my station, and sanitized surfaces, as well as managing an ever shifting variety of other responsibilities during the height of COVID-19. Show less



PROGRESS MACHINE & TOOL CORP.

• Administrative Assistant

  • May 2020 - May 2020

  Before the COVID-19 Pandemic, I was tasked with directing calls, emailing clients, managing employee time-cards, printing shipping labels, organizing files, and ordering supplies, along with other various data- entry tasks on behalf of the owners. Before the COVID-19 Pandemic, I was tasked with directing calls, emailing clients, managing employee time-cards, printing shipping labels, organizing files, and ordering supplies, along with other various data- entry tasks on behalf of the owners.



UpMyInfluence.com

• United States
• Media Production
• 1 - 100 Employee

• Administrative Team Member

  • Jul 2016 - Oct 2019

  I remotely researched for podcasts which fit client specifications; wrote compelling pitches to podcast hosts, marketing the compatibility of clients; curated both client information and that of the targeted podcasts; wrote blog posts and articles to promote relevant advertisers; and maintained a daily record of client-directed action. In the capacity of an Administrative Team Member, I managed emails alerting clients of progress; researched for podcasts that invite guests; curated relevant information for upcoming small-business conventions; revised the grammar of important documents and projects; wrote documents which supplemented video-messages; explained the duties of an email-monitor to new employees; and organized relevant spread-sheets for the company. Show less



Spring Lake Country Club

• United States
• Hospitality
• 1 - 100 Employee

• Golf Shop Clerk

  • May 2018 - Sep 2018

  I handled both preparation for a shift and closing down the Halfway house; managing the needs of customers; restocking beverages and snack-foods; cleaning the work-space; creating made-to-order food; and handling money. Excellent customer service, from anticipating client desires to recognizing regulars by name, was demanded of the employees and we did our best to rise to the challenge. I handled both preparation for a shift and closing down the Halfway house; managing the needs of customers; restocking beverages and snack-foods; cleaning the work-space; creating made-to-order food; and handling money. Excellent customer service, from anticipating client desires to recognizing regulars by name, was demanded of the employees and we did our best to rise to the challenge.



Unsalted Vacations

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Housekeeper

  • Jun 2017 - Aug 2017

  After vacationers vacated the premises, my team was responsible for returning the home to tip-top shape in anticipation of new clients. We cleaned the domiciles from top to bottom, scouring bathrooms, vacuuming, and laundering bedclothes, in addition to restocking complimentary items such as soaps and miniature shampoos. Each house needed to be completed within a certain amount of time, meaning we had to perfect our methods in order to meet the standards of the company before the deadline. After vacationers vacated the premises, my team was responsible for returning the home to tip-top shape in anticipation of new clients. We cleaned the domiciles from top to bottom, scouring bathrooms, vacuuming, and laundering bedclothes, in addition to restocking complimentary items such as soaps and miniature shampoos. Each house needed to be completed within a certain amount of time, meaning we had to perfect our methods in order to meet the standards of the company before the deadline.



Jennifer Sunderlin

• United States
• Medical Practices

• Nanny

  • Sep 2016 - Jun 2017

  I balanced the schedules of four separate people, in addition to maintaining the structure and upkeep of the household. As responsibilities were added or subtracted, I learned to be flexible in order to meet the needs of the family. I mediated arguments, determined fair solutions, and split my attention equally among the children. Household rules were upheld, extracurriculars seen to, and schoolwork managed. I balanced the schedules of four separate people, in addition to maintaining the structure and upkeep of the household. As responsibilities were added or subtracted, I learned to be flexible in order to meet the needs of the family. I mediated arguments, determined fair solutions, and split my attention equally among the children. Household rules were upheld, extracurriculars seen to, and schoolwork managed.



Calvin College Business Department

• Dining Room Server

  • Sep 2015 - Dec 2015

  There were a variety of stations within the Knollcrest Dining Hall, requiring me to quickly adapt to and internalize many new skills. From actively cooking food at the ovens, to handling the hot mass-prepared food in the serving lines, to scooping ice-cream, to refilling the breakfast bar, to creating made-to-order wraps and sandwiches, to monitoring the salad bar, to maintaining the cleanliness of the general cafeteria, each position required remembering a laundry list of expectations and performing them in a timely manner. It required cooperation and communication with my fellow dining room servers, trusting them to fulfill their roles to the best of their ability so that I could perform well, too. We shared a small space and learned how to fill in the gaps without stepping on toes. Show less



Maranatha Bible and Missionary Conference

• United States
• Hospitality
• 1 - 100 Employee

• Dining Room Server

  • May 2015 - Aug 2015

  I worked closely with a team of servers, prepping the dining hall and buffet bars prior to each meal, cleaning and restocking tables, clearing plates, refilling waters, addressing dietary needs, and breaking down the hall afterwards. We split the hall amongst us, so we could be certain a server was circulating in each corner of the room, interacting with customers, answering questions, and fulfilling needs. In a chaotic environment, we were the thread of order that held it together. I worked closely with a team of servers, prepping the dining hall and buffet bars prior to each meal, cleaning and restocking tables, clearing plates, refilling waters, addressing dietary needs, and breaking down the hall afterwards. We split the hall amongst us, so we could be certain a server was circulating in each corner of the room, interacting with customers, answering questions, and fulfilling needs. In a chaotic environment, we were the thread of order that held it together.

• Janitorial Crew Member

  • Sep 2014 - May 2015

  I independently managed sanitizing the exercise room in the Spoelhof Fieldhouse Complex, returning misplaced equipment to its proper place; wiping down all of the machines and seats; collecting any discarded personal items; sweeping and mopping the laminate; and locking down the premises. I independently managed sanitizing the exercise room in the Spoelhof Fieldhouse Complex, returning misplaced equipment to its proper place; wiping down all of the machines and seats; collecting any discarded personal items; sweeping and mopping the laminate; and locking down the premises.



The Village Baker

• Australia
• Food & Beverages
• 1 - 100 Employee

• Cashier

  • Nov 2013 - May 2014

  Beyond managing money, I also worked the dessert counter, recommending tasty-treats to indecisive customers, striking up casual conversation, fulfilling drink-orders, bagging delicacies, answering telephones, slicing bread, and restocking items as needed. Beyond managing money, I also worked the dessert counter, recommending tasty-treats to indecisive customers, striking up casual conversation, fulfilling drink-orders, bagging delicacies, answering telephones, slicing bread, and restocking items as needed.