Experience

Farnell element14

• People Leader Business Contact Centre Iberia

  • Jan 2016 - Present

• Market and Business Development Specialist at Farnell element14

  • Jun 2013 - Jan 2016

  • Responsible for generating and influencing the sales growth in over 800 accounts, managing the fourth largest Account base within the Commercial Centre (target of over £327,500 per quarter)• Promoted to role after 12 months successful delivery as Market Development Specialist, being also recognised as high performer• Consistently delivered at or above target in terms of sales performance (delivered 10% growth in sales activity on accounts under control in first three months in role) • Proven ability to identify customer need and turn this into sales by accurate sizing and scoping for a given opportunity including costing and pricing where applicable• Demonstrates good networking with key accounts• Proven ability to operate within guidelines to successfully manage company margin expectations • Able to successfully execute with limited supervision and guidance from manager. Ability to act on own initiative to determine project / programme goals and objectives • Customer Relationship Management (CRM) – proven ability to identify customer needs and selecting relevant account strategy to drive business results and customer satisfaction. Strong at identifying customer needs through investing in relationships to understand service needs Show less



TotalStay Group

• Australia
• Machinery Manufacturing
• 1 - 100 Employee

• Sales and Support teams Team Leader - Benelux and Spain

  • Mar 2011 - Jul 2013

  • Promoted to role after working as Spanish Customer Care Advisor for one year. Successfully transitioned to running the team – two teams, 12 team members • Proven leadership skills, with the ability to motivate and energise the full team to achieve KPIs • Accountable for day-to-day management of team members (12 at highest), including regular one-to-ones, individual development plans, sickness absence, disciplinary processes, recruiting process, planning working days etc. • Maintained and enhanced good working relationships with Territory Managers and Sales Managers relevant to your team• Provided assistance as requested to the Call Centre Manager and / or Operations Director.• Responsible for dealing with customer service issues such as queries and complaints • Responsible for accurate maintenance of data and systems to record sales figures and maintain SLA of answering the phone before 3sAlso ran the Spanish Team for a year in tandem with the Benelux team. Show less

• Inbound Customer Care Specialist

  • Mar 2010 - Mar 2011

  • Ensuring all tasks allocated to me are dealt with according to procedure;• Maintaining and enhancing good business relationships with agents, consumers and suppliers;• Maintaining a commitment to achieving the highest levels of customer service at all times • Providing assistance as requested to the Team Leader, Call Centre Manager or Operations Director - this may include a temporary secondment to another role.