Experience

Mono

• Tunisia
• Artists and Writers

• • Feb 2023 - Present

• • Sep 2021 - Mar 2023

  • managed user retention and partner win-back programs which lead to an increase in customer retention by 30%.• Partnered with product managers, and engineers to ideate, prioritize and deliver the most impact and personalized opportunity for developer experience.• Automated and updated compliance management for business verification reducing onboarding time by 10%• worked on implementing and defining key metrics to inform decision-making and measure user success, partner growth and support satisfaction.• managed the switch of CRM software and communications system achieving a reduction in ticket resolution times and an improvement in customer satisfaction• Collaborated with sales team members to identify growth and upsell opportunities and develop strategies to seize them which increased revenue by 10% in 20% of engaged partners• Maintained full knowledge of all Products and Business offerings. Show less


Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• Product Manager

  • Mar 2022 - Present


Traction Apps

• Nigeria
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Success Associate

  • Sep 2020 - Sep 2021

  - Delivered and engaged with consumers about product features and use cases - Collaborated with product development to customize the app framework according to consumer trend and resolve technical problems - By integrating customer feedback into every core product, marketing, and sales process, I represented the customer's voice in the organisation - Delivered fast and friendly service regarding questions and service complaints. - Compiled customer feedback to recommend improvements to management. - Created and managed problem reporting and resolution system to give timely feedback and help customers - Developed growth strategies for Upsell and Cross sell of products to clients Show less



GOKADA- SuperApp for Nigeria and soon beyond

• Learning Specialist

  • Jul 2019 - Feb 2020

  - Evaluated the efficacy of training programs and made recommendations to upper management for changes. - Worked to optimize and integrated technology tools in the training process - Developed lesson plans, instructional materials, and routes in practice test for Gokada app and Google map navigation training courses - Established pilot training manuals that met strict company guidelines as well as motorcycle safety standards and legislation - Achieved target results by enhancing and changing teaching strategies to maximize progress. - Delivered results using strategies such as role-playing, simulations and lectures. Show less



Bluechip Technologies Limited

• Nigeria
• IT Services and IT Consulting
• 100 - 200 Employee

• Software Engineer Intern

  • May 2018 - Sep 2018

  - Assessed functionality of applications with use case testing including the provision of procedural documentation and relevant reports before deployment - Determined and recommended methods to address improvement opportunities - Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate to the Lead Project Manager - Increased and Improved knowledge of Cloud Computing services and Business Intelligence tools by engaging in all available training seminars - Assisted with scoping, planning, and definition of internal and external dependencies for product features. Show less