Experience

IH Services, Inc.

• Housekeeper

  • Jun 2019 - Present



The Whitehall Houston

• Houston, Texas Area

• Room Service Server

  • Dec 2017 - Feb 2019

  Greet guests, describes selected items to the guest using interesting and vivid descriptions, communicates options for removal of trays, responds to request for trays removal according to established time standards, and accurately closes guest checks Provided guests with local knowledge of area events and happenings to ensure an exceptional experience Exercised appropriate telephone manners with guests Provided exceptional costumer services to hotel guests and restaurant guests Assisted with running food and refilling beverages in the restaurant dining room, banquets, and private parties Appropriately suggested additional items to customers to increase restaurant sales Effectively communicated with kitchen staff regarding customers allergies, dietary needs, and other special requests Regularly checked on guests to ensure satisfaction with each food course and beverages Checks completed orders for accuracy and quality Maintain a clean and organized work space with fully stocked supplies: shined silverware, precisely folded napkins, shined water glasses, etc. Routinely cleaned table linens, table setting, glassware, floors, storage areas, and service refrigerators Prepared and delivered meal trays and tables to hotel guests in a timely manner. Show less



Romeros Las Brazas Inc

• Houston, Texas Area

• Server

  • Jan 2015 - Sep 2016

  • Delivered exceptional, friendly, and fast service • Greeted and sat customers as they arrived at the restaurant while maintaining seating organization to ensure fairness • Provided menus and suggested menus items, and daily specials in detail • Operated POS system to input customer orders and print checks • Multitasked by taking orders while making them in a matter of time and pressure • Relayed orders to the cooks and ensured that all orders were delivered on time, and ensured the accuracy and quantity of every order • Answered questions about menu selections and made recommendations when requested • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations • Served food as it arrived and refilled glasses, delivered food items in a professional and timely manner • Skillfully anticipated and addressed guests’ service needs • Provided customers with checks and took payments, attempted to up-sell food and beverages • Stock and restock condiments and other kitchenware according to assigned tasks • Managed closing duties, including restocking items and reconciliation of the cash drawer Show less



The View Hotel

• United States

• Housekeeping

  • Jan 2013 - Dec 2015

  Clean rooms, lounges, lobbies, bathrooms and hallways Vacuum and wash carpets and rugs Empty wastepaper baskets and ashtrays Dust and polish wooden surfaces and furniture Replace light bulbs and repair fixtures Replenish bathroom and mini bar supplies Clean rooms within a 25min.-30min. time limit or less thoroughly Clean rooms, lounges, lobbies, bathrooms and hallways Vacuum and wash carpets and rugs Empty wastepaper baskets and ashtrays Dust and polish wooden surfaces and furniture Replace light bulbs and repair fixtures Replenish bathroom and mini bar supplies Clean rooms within a 25min.-30min. time limit or less thoroughly