Experience

Van Horn Automotive Group
• United States
• Automotive
• 100 - 200 Employee
• CRM & Reputation Specialist

  • Jan 2021 - Present

Podium
• Egypt
• Wholesale
• 1 - 100 Employee
• Integration Specialist

  • Apr 2020 - Dec 2020
• Customer Relations Manager

  • Apr 2016 - Apr 2020

  ➡️ Work closely with Business Development Center and Sales Teams to manage processes related to the capture of leads, customer data accuracy and public reputation. ➡️ Administrator over technology softwares such as CRM including the set-up of API and integration between DMS, CRM, inventory, websites, phone tracking lines, reputation management systems and third party lead source providers. ➡️ Build, analyze and distribute data reports based on established benchmarks and KPIs. Propose and implement process, software and workflow changes based on data. ➡️ Research and recommend tools and features to improve internal and external communications. ➡️ Monitor reputation on review websites, social media and CSI. ➡️ Develop and maintain partnerships to actively seek new opportunities for feature enhancements and product integration opportunities. Show less



Van Horn Hyundai of Sheboygan

• Customer Service Representative

  • Jan 2011 - Apr 2016

• Front Desk Receptionist

  • Apr 2005 - Dec 2010