Experience

The Farmer's Dog

• United States
• Manufacturing
• 300 - 400 Employee

• Escalations Specialist

  • Aug 2022 - Present

• Customer Experience Associate

  • Mar 2021 - Aug 2022



Barnes and Noble College Booksellers

• West Melbourne, FL

• Supervisor

  • Sep 2018 - Sep 2020

  o Top STEM school, 6400 students o Promoted from temp position to supervisor in 2 weeks o Supervised a seasonal staff of 3-5 persons o Participated in hiring process o Created content to engage Fla. Tech students and customers across the bookstore’s various social media platforms o Organized bookstore involvement in large scale events – Discover days, VIP Night, Grad Bash o Managed cash up to $5,000 o Processed online and ship to store orders o Set planograms for school… Show more o Top STEM school, 6400 students o Promoted from temp position to supervisor in 2 weeks o Supervised a seasonal staff of 3-5 persons o Participated in hiring process o Created content to engage Fla. Tech students and customers across the bookstore’s various social media platforms o Organized bookstore involvement in large scale events – Discover days, VIP Night, Grad Bash o Managed cash up to $5,000 o Processed online and ship to store orders o Set planograms for school supplies and various merchandise Show less o Top STEM school, 6400 students o Promoted from temp position to supervisor in 2 weeks o Supervised a seasonal staff of 3-5 persons o Participated in hiring process o Created content to engage Fla. Tech students and customers across the bookstore’s various social media platforms o Organized bookstore involvement in large scale events – Discover days, VIP Night, Grad Bash o Managed cash up to $5,000 o Processed online and ship to store orders o Set planograms for school… Show more o Top STEM school, 6400 students o Promoted from temp position to supervisor in 2 weeks o Supervised a seasonal staff of 3-5 persons o Participated in hiring process o Created content to engage Fla. Tech students and customers across the bookstore’s various social media platforms o Organized bookstore involvement in large scale events – Discover days, VIP Night, Grad Bash o Managed cash up to $5,000 o Processed online and ship to store orders o Set planograms for school supplies and various merchandise Show less



Williamstown Theatre Festival

• United States
• Performing Arts
• 1 - 100 Employee

• Box Office Associate

  • May 2018 - Aug 2018

  o Supported small to large scale events, 6 -7x week, 500 – 800 people o Engaged guests at event check-in and set-up for special events to include staged readings and late-night cabaret o Processed season ticket subscriptions in Patron Manager and prepared all tickets for mailings and will-call. o Attended to daily functions of the box office including ticket sales in person and by phone and e-mail, updating company list additions, general info questions, comments, and… Show more o Supported small to large scale events, 6 -7x week, 500 – 800 people o Engaged guests at event check-in and set-up for special events to include staged readings and late-night cabaret o Processed season ticket subscriptions in Patron Manager and prepared all tickets for mailings and will-call. o Attended to daily functions of the box office including ticket sales in person and by phone and e-mail, updating company list additions, general info questions, comments, and complaints o Coordinated with manager to complete all requests of sponsors and special guests, while maintaining a high level of confidentiality. o Assist with set-up and breakdown of the Williamstown Theatre Box Office for the summer season Show less o Supported small to large scale events, 6 -7x week, 500 – 800 people o Engaged guests at event check-in and set-up for special events to include staged readings and late-night cabaret o Processed season ticket subscriptions in Patron Manager and prepared all tickets for mailings and will-call. o Attended to daily functions of the box office including ticket sales in person and by phone and e-mail, updating company list additions, general info questions, comments, and… Show more o Supported small to large scale events, 6 -7x week, 500 – 800 people o Engaged guests at event check-in and set-up for special events to include staged readings and late-night cabaret o Processed season ticket subscriptions in Patron Manager and prepared all tickets for mailings and will-call. o Attended to daily functions of the box office including ticket sales in person and by phone and e-mail, updating company list additions, general info questions, comments, and complaints o Coordinated with manager to complete all requests of sponsors and special guests, while maintaining a high level of confidentiality. o Assist with set-up and breakdown of the Williamstown Theatre Box Office for the summer season Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Sep 2015 - May 2018

  o Supervised the training for new baristas o Primary person making drinks during highest traffic timeframes (rush) due to accuracy and efficiency o Barista of the quarter twice o Supervised the training for new baristas o Primary person making drinks during highest traffic timeframes (rush) due to accuracy and efficiency o Barista of the quarter twice



Animal Dermatology Center of Chicago

• Chicago

• Veterinary Technician

  • Dec 2011 - Jun 2015

  o Cross-trained vet tech/front office for a 2-doctor veterinary specialty practice o Responsible for retrieving all prior records from primary RDVM; keeping client profiles 100% accurate and up to date o High level of responsibility to include filling prescriptions, performing allergy testing, collecting in house blood samples, assisting during all procedures and exams, and being the primary point of contact for all clientele after initial appt. o Cross-trained vet tech/front office for a 2-doctor veterinary specialty practice o Responsible for retrieving all prior records from primary RDVM; keeping client profiles 100% accurate and up to date o High level of responsibility to include filling prescriptions, performing allergy testing, collecting in house blood samples, assisting during all procedures and exams, and being the primary point of contact for all clientele after initial appt.



McKillip Animal Hospital

• Chicago

• Veterinary Technician

  • Aug 2009 - Dec 2011

  o Assisted veterinarians with examinations, restraining patients, x-rays, procedures and surgeries, euthanasia o Administered vaccinations, ear cleanings, nail trims o Performed in-house laboratory procedures o Attend to all boarding animals needs o Assisted veterinarians with examinations, restraining patients, x-rays, procedures and surgeries, euthanasia o Administered vaccinations, ear cleanings, nail trims o Performed in-house laboratory procedures o Attend to all boarding animals needs



Tj Drafting and Design, inc

• Christmas, Fl

• Accounting Support

  • Feb 2008 - Apr 2009

  Obtained skills in Quickbooks software, as well as office inventory management, coordinating and booking employee travel, processing purchase orders, human resources, and general office duties Obtained skills in Quickbooks software, as well as office inventory management, coordinating and booking employee travel, processing purchase orders, human resources, and general office duties



Joel Slaven's Professional Animals, Inc

• Orlando, FL

• Assistant Animal Trainer

  • May 2007 - Feb 2008

  Performed and trained dogs, cats, and various other small animals for a live stage show out of Sea World, Orlando. Developed strong skills in public performance, client education and meet and greets, animal husbandry, and adhering to a strict schedule while working with sometimes unpredictable animals. Performed and trained dogs, cats, and various other small animals for a live stage show out of Sea World, Orlando. Developed strong skills in public performance, client education and meet and greets, animal husbandry, and adhering to a strict schedule while working with sometimes unpredictable animals.



Henegar Center for the Arts

• Melbourne, Florida Area

• Event Manager

  • Aug 2004 - Apr 2006

  Honed skills in box office management, general office duties, customer service and sales, room rentals, and theatre production assistance. Also gained management experience while coordinating volunteer ushers and concessions workers for stage shows. Honed skills in box office management, general office duties, customer service and sales, room rentals, and theatre production assistance. Also gained management experience while coordinating volunteer ushers and concessions workers for stage shows.