Experience

Diagram

• United States
• Design
• 1 - 100 Employee

• Founder & Partner

  • Jun 2013 - Present

  Diagram is a design studio dedicated to improving healthcare experiences and health outcomes by seeing through the eyes of the patient. We gather and translate insights from patients and providers that create better and meaningful experiences. Our expertise is in creating behavior change, innovative research methods and designing tools that help patients better self-manage their condition. Diagram is a design studio dedicated to improving healthcare experiences and health outcomes by seeing through the eyes of the patient. We gather and translate insights from patients and providers that create better and meaningful experiences. Our expertise is in creating behavior change, innovative research methods and designing tools that help patients better self-manage their condition.



SVA Design for Social Innovation

• United States
• Design Services
• 1 - 100 Employee

• Faculty at Large

  • Sep 2013 - Present

  Founding faculty of the Design for Social Innovation. Helped to build and shape the MFA Thesis track and provided advisement for students in design research, writing and presentation. Founding faculty of the Design for Social Innovation. Helped to build and shape the MFA Thesis track and provided advisement for students in design research, writing and presentation.



Johnson & Johnson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Manager, Design Research

  • Sep 2008 - Jun 2013

  Lead a team of design researchers in insight seeking initiatives on a Cross Sector Team within Johnson & Johnson's Global Strategic Design Office. Lead a team of design researchers in insight seeking initiatives on a Cross Sector Team within Johnson & Johnson's Global Strategic Design Office.



Stanford University

• United States
• Higher Education
• 700 & Above Employee

• Research Associate

  • Jan 2007 - Jun 2009

  Responsible for the creation and deployment of various design research strategies including designing cultural probes, human-centered research, and creating/conducting interviews. Research findings were implemented to design a system using mobile technologies to create personal health records that map the needs of teenagers who are transitioning from pediatric to adult health care. Responsible for the creation and deployment of various design research strategies including designing cultural probes, human-centered research, and creating/conducting interviews. Research findings were implemented to design a system using mobile technologies to create personal health records that map the needs of teenagers who are transitioning from pediatric to adult health care.



Sutter Health - Palo Alto Medical Foundation

• United States
• Medical Practices
• 700 & Above Employee

• Design Research Lead/Consultant

  • Jan 2007 - Dec 2008

  Investigate and execute design research and ethnographies with various communities living with chronic conditions. Investigate and execute design research and ethnographies with various communities living with chronic conditions.



ArtCenter College of Design

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Adjunct Instructor

  • Jan 2007 - Apr 2008

  This course provides students with research methodologies and encourages implementation of research into their work. Beginning with a survey of the role research has played in the visual arts this course quickly moves to hands-on projects that explore a variety of research methods and processes: from media taxonomies to interview techniques and the ethical considerations required with the use of such.

• Project Manager: web, print, strategy, management

  • Nov 2006 - Jan 2007

  Collaborating with a small group of designers, the NET book is the inaugural publication from the Media Design Program at Art Center. Based upon a trans-disciplinary studio that took place a year ago, the book's focus is the evolution of a new ecology based on networked environments. Responsibilities include concept, strategy, team, and budget management.



INDEX 2005 Design Exhibit

• Experience Designer

  • May 2005 - Oct 2005

  Experience Designer working in trans-disciplinary collaborative groups designing the narrative layout of an international outdoor design exhibition. Responsibilities included environmental design, production, printing processes, and overseeing execution of envisioned design. Experience Designer working in trans-disciplinary collaborative groups designing the narrative layout of an international outdoor design exhibition. Responsibilities included environmental design, production, printing processes, and overseeing execution of envisioned design.



CondeNet

• Online Audio and Video Media
• 1 - 100 Employee

• Designer

  • Sep 2002 - Jul 2003

  Fulltime Designer working in a team environment in the web division of CondeNast Publications. Responsibilities included designing client mini-sites and advertisements for style.com, epicurious.com, and concierge.com. Fulltime Designer working in a team environment in the web division of CondeNast Publications. Responsibilities included designing client mini-sites and advertisements for style.com, epicurious.com, and concierge.com.