Internship Trainee

• Mar 2023 - May 2023

Customer Care unit agent

• Apr 2018 - Feb 2022

-Taking inbound calls from customers and business partners. -Answer emails, chats and Facebook messages from our Scandinavian customers and business partners. -Placing orders and making sales via phone or emails. -Backoffice tasks like post, going out to the warehouse to check products, fixing payments issues and technical issues. -Train and support new members of the team. -Taking inbound calls from customers and business partners. -Answer emails, chats and Facebook messages from our Scandinavian customers and business partners. -Placing orders and making sales via phone or emails. -Backoffice tasks like post, going out to the warehouse to check products, fixing payments issues and technical issues. -Train and support new members of the team.

Brand Risk Management / complaince investigator

• Aug 2017 - Dec 2017

Make sure that our costumers at PayPal are compliant to our acceptable user policy agreements and that they are following the laws in the different countries that they provide their sales or services. In this business role I use a lot of investigation skills and use my own judgement call to make decisions. -Research and take dececion if any violation or is risk taking place. - Educate our customers in our guidelines. -Make sure we are compliant with laws in the diffrent… Show more Make sure that our costumers at PayPal are compliant to our acceptable user policy agreements and that they are following the laws in the different countries that they provide their sales or services. In this business role I use a lot of investigation skills and use my own judgement call to make decisions. -Research and take dececion if any violation or is risk taking place. - Educate our customers in our guidelines. -Make sure we are compliant with laws in the diffrent countries. - Have done alot of coaching and mentoring new hires and team mates struggeling with reaching their targets or to provide the best customer service. - Plan,prepare and hold meetings for other departments within PayPal to learn more about what we do in brand risk.

Brand risk management agent

• Oct 2012 - Dec 2017

Make sure that our costumers at PayPal are compliant to our acceptable user policy agreements and that they are following the laws in the different countries that they provide their sales or services. In this business role I use a lot of investigation skills and use my own judgement call to make decisions. -Research and take dececion if any violation or is risk taking place. - Educate our customers in our guidelines. -Make sure we are compliant with laws in the diffrent… Show more Make sure that our costumers at PayPal are compliant to our acceptable user policy agreements and that they are following the laws in the different countries that they provide their sales or services. In this business role I use a lot of investigation skills and use my own judgement call to make decisions. -Research and take dececion if any violation or is risk taking place. - Educate our customers in our guidelines. -Make sure we are compliant with laws in the diffrent countries. - Have done alot of coaching and mentoring new hires and team mates struggeling with reaching their targets or to provide the best customer service. - Plan,prepare and hold meetings for other departments within PayPal to learn more about what we do in brand risk.

Travel Consultant

• Jul 2009 - Aug 2012

-Outbound account manager sales agent that helped the customers to plan and book their holidays. -Work toward reaching my targets in making bookings and handling times. -Give the customer the best customer service experience possible and educate them in how to use the exchange holiday system. -New hire mentor, help new hires to get into there roles and reach their targets. -Coach teammates to reach their goals and targets if struggeling. -Marketing… Show more -Outbound account manager sales agent that helped the customers to plan and book their holidays. -Work toward reaching my targets in making bookings and handling times. -Give the customer the best customer service experience possible and educate them in how to use the exchange holiday system. -New hire mentor, help new hires to get into there roles and reach their targets. -Coach teammates to reach their goals and targets if struggeling. -Marketing champion. helped to make the Scandinavian marketing for the company. -Save team mate programme. Helped to get old members to become members again and become their point of contact. - Used internal booking systems. Show less -Outbound account manager sales agent that helped the customers to plan and book their holidays. -Work toward reaching my targets in making bookings and handling times. -Give the customer the best customer service experience possible and educate them in how to use the exchange holiday system. -New hire mentor, help new hires to get into there roles and reach their targets. -Coach teammates to reach their goals and targets if struggeling. -Marketing… Show more -Outbound account manager sales agent that helped the customers to plan and book their holidays. -Work toward reaching my targets in making bookings and handling times. -Give the customer the best customer service experience possible and educate them in how to use the exchange holiday system. -New hire mentor, help new hires to get into there roles and reach their targets. -Coach teammates to reach their goals and targets if struggeling. -Marketing champion. helped to make the Scandinavian marketing for the company. -Save team mate programme. Helped to get old members to become members again and become their point of contact. - Used internal booking systems. Show less

Booking Agent

• Apr 2009 - Jun 2009

- Booking agent for booking in appointments for make overs and photo shoots. - Booking agent for booking in appointments for make overs and photo shoots.

Telesales Agent

• Jul 2008 - Dec 2008

Telesales agent selling different products and memberships.. Telesales agent selling different products and memberships..

Shop Assistant

• 2003 - 2004

Worked part time in an clothing shop selling clothes and organise in the shop. Worked part time in an clothing shop selling clothes and organise in the shop.