Experience

Marina Medical Services HMO Ltd

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Officer, Business Development & Retention

  • Nov 2019 - Present

  • Ensure the achievement of optimal business growth and positively impact the company’s bottom line. • Identify strategies that will generate growth, suitable to the Company’s USP and prominent market trends. • Develop business plans and products based on clients’ needs and what they want. • Create a competitive brand that strategically positions the company and which will match company’s financial goals and objectives. • Work out strategies for increasing brand awareness and providing aftersales support by building lasting relationships. • Building the company image, communicate with internal and external audiences to maintain a positive reputation in the industry. • Carry out online brand marketing campaigns on digital channels such as LinkedIn, Facebook, Email, Website, Whatssap etc. • Carry out offline marketing approaches such as designing hardcopy promotional materials and creative designs while communicating the brand message. • Conduct demographic analysis and characterize client’s profile. • Identify existing sources of potential growth and target audience where marketing activities are to be channeled. • Carry out in-depth analysis of client’s product preference and their motivation for switching or joining our rivals. • Handle client enquiries and ensure to provide timely resolution of clients’ concerns. • Generate, prepare and review invoices for clients as required and ensure to follow up and through for payment to be effected. • Highlight the values and attributes which sets the company apart from the rest. • Ensure timely delivery of assigned tasks while working interdependently across other departments. • Work in compliance with relevant regulations and adhere to company’s standard operating procedures and processes. Show less



Doves International Healthcare Limited

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Team Lead, Client & Provider Relations

  • Nov 2018 - Sep 2019

  coordinate all client relationship activities, ensuring their happiness and satisfaction. • Organize regular trainings to foster knowledge-sharing and ensure collaboration and team work among team members. • Communicate with clients by listening effectively to find the root cause of issues and talk to them in a friendly way to resolve all issues. • Deal patiently with confused and irate clients and staying polite even in stressful situations. • Ensure effective communication of Company’s products and services to both prospective and existing clients. • Ensure service recovery where there is service breakdown and facilitate damage control where necessary. Provider Relations Responsibilities: • Schedule visit to providers for profiling and signing of agreement. • Ensure to maintain good rapport with providers to ensure enrollees are not denied access to care. • Follow up internally to ensure timely reimbursement of provider claims, fee-for-service and capitation. • Escalate provider complaints to management and ensure prompt resolution. • Organise provider forum, an avenue to obtain feedback and chat a way forward regarding the scheme. • Ensure providers adhere to agreed tariff in presenting their claims. • Work in compliance with Company processes and procedures while ensuring SLA’s and OLA’s are properly administered. Show less



Premium Health Limited

• Nigeria
• Wellness and Fitness Services
• 1 - 100 Employee

• • Aug 2012 - Dec 2016

  • Assist in ensuring and coordinating the smooth running of the unit operations and activities.• Drive team productivity and ensure team members adhere and measure up to expected deliverables.• On-board new employees and train them based on their expertise and skill set.• Coach and conduct training programmes for team and career development.• Facilitate in-house training and re-training for employees.• Coordinate activities of the company’s Zonal offices, giving weekly, monthly, quarterly reports and updates on salient matters to the management.• Create and implement an effective customer loyalty program. Show less

• • Jan 2009 - Jul 2012

  • Carry out performance appraisals for junior staff and report back to the Unit Head/HR.• Facilitate in-house employee training and retraining for improvement and development.• Coordinate activities of the company’s Zonal offices, giving weekly, monthly and quarterly reports as well as updates on salient matters.• Organise plan participation forum for clients - an avenue to reach out and discuss their issues/concerns.• Work with the medical team to organise and carry out preventive health awareness programmes for clients via health talks, basic health checks, health walks and other outdoor activities• Conduct feedback/surveys (via questionnaires) for clients, analyse feedback received, prepare reports and use information obtained for improved services Show less

• • Jul 2006 - Dec 2008

  • Carry out registration exercise for NHIS and private clients from time to time.• Organise on-boarding orientation sessions for new clients and re-orientation for existing ones.• Ensure 100% customer satisfaction and retention at all times by making every encounter a pleasant one.• Ensure prompt response and resolution to clients’ complaints and enquiries.• Render personalized service and maintain interpersonal relationship with clients through visits, routine phone calls and emails.• Co-manage client’s healthcare needs with health care providers by ensuring they have seamless access to care. • Make outbound and receive incoming calls on client matters, give feedback as appropriate.• Schedule visits from time to time to enrollee organizations for issues resolution and client support. Show less