Experience

Education Dynamics, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Senior Enrollment Counselor

  • Oct 2022 - Present



Epiq

• United States
• Law Practice
• 700 & Above Employee

• Project Coordinator

  • Nov 2021 - Oct 2022

  Dublin, Ohio • Conduct research using multiple channels to complete projects and resolve complex claims. • Manage multiple research projects. • Work with multiple case teams to restructure frontline escalation response strategies. • Work with multiple resource groups in support of legal claims resolution. • Developed and analyzed data and reports identifying trends and developing and implementing procedures to minimize escalations. • Mastered proprietary software tools to access and review… Show more • Conduct research using multiple channels to complete projects and resolve complex claims. • Manage multiple research projects. • Work with multiple case teams to restructure frontline escalation response strategies. • Work with multiple resource groups in support of legal claims resolution. • Developed and analyzed data and reports identifying trends and developing and implementing procedures to minimize escalations. • Mastered proprietary software tools to access and review documents and processes. Show less



Fortis College, Ohio

• Higher Education
• 1 - 100 Employee

• Admissions Coordinator

  • Feb 2019 - Aug 2021

  Columbus, Ohio Area • Coordinator with demonstrated experience in educational programs for under-resourced populations. • Utilized CRM tools to maintain accurate student enrollment records as required by college governance and administrative regulations. • Drove continuous process improvement in efficient enrollment and budgetary practices. Dramatically reduced admission paperwork errors by 25 % enduring compliance with the Department of Education and SACS accreditation. • Worked across educational… Show more • Coordinator with demonstrated experience in educational programs for under-resourced populations. • Utilized CRM tools to maintain accurate student enrollment records as required by college governance and administrative regulations. • Drove continuous process improvement in efficient enrollment and budgetary practices. Dramatically reduced admission paperwork errors by 25 % enduring compliance with the Department of Education and SACS accreditation. • Worked across educational departments to aid in streamlining communications around the understanding of the Admissions Office functions and cross-department collaboration opportunities to improvement recruitment efforts. • Provided administrative support to department directors. • Point of contact and trainer for front office and admissions representatives. Show less



Vanderbilt University Law School

• United States
• Higher Education
• 100 - 200 Employee

• Department Education Coordinator

  • Dec 2016 - Oct 2018

  Greater Nashville Area, TN • Provided administrative support to upper-level education administrative personnel. Processed applications for the Master of Laws and Doctor of Jurisprudence degrees. Administered candidate profiles using CRM systems: Salesforce, ACES and Slate. • Managed application procedures for international LLM candidates from inquiry through admission. • Managed event logistics both domestically and internationally for the JD and LLM departments.



Insidetrack Inc

• Academic Coach/Mentor/Retention Specialist

  • Aug 2013 - Dec 2016

  Greater Nashville Area • Academic student coach and mentor for prospective and continuing student for 2 years; promoted to international student counselor with focus on student retention strategy improvement. • Upheld an average student retention rate of 92 % during tenure as an enrollment counselor. • Developed training modules to guide development of new international coaching representatives. • Facilitated one on one coaching and mentoring sessions via phone, email and text. Averaged 10, 20-minute to 30-… Show more • Academic student coach and mentor for prospective and continuing student for 2 years; promoted to international student counselor with focus on student retention strategy improvement. • Upheld an average student retention rate of 92 % during tenure as an enrollment counselor. • Developed training modules to guide development of new international coaching representatives. • Facilitated one on one coaching and mentoring sessions via phone, email and text. Averaged 10, 20-minute to 30- minute coaching meetings a day. Meeting focused on student retention issues, college information sessions and career coaching. • Completed an average of 80 outbound calls daily to prospective and continuing students. Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Executive Assistant

  • Dec 2012 - Jul 2013

  Greater Nashville Area • Provided efficient administrative support to senior executives. Managed calendars for two lead regional sales managers, utilizing time management, problem-solving, decision-making abilities to realize desired results in an environment of competing priorities. • Evaluated operational practices and recommended improvements to streamline workflow. • Conducted research, compiled daily reports and assisted business clients with shipment tracking, billing inquiries and other related… Show more • Provided efficient administrative support to senior executives. Managed calendars for two lead regional sales managers, utilizing time management, problem-solving, decision-making abilities to realize desired results in an environment of competing priorities. • Evaluated operational practices and recommended improvements to streamline workflow. • Conducted research, compiled daily reports and assisted business clients with shipment tracking, billing inquiries and other related concerns. • Safeguarded confidentiality of sensitive information, documents, records, and personal matters. Show less



Southeastern College

• United States
• Higher Education
• 100 - 200 Employee

• Admissions Coordinator

  • Aug 2011 - Oct 2012

  Greater Nashville Area, TN Leveraged strengths in relationship building and proficient customer support to convert leads to active interviews and matriculated students.  Increased lead to interview rates 60% within 90 days.



Franklin University

• United States
• Higher Education
• 500 - 600 Employee

• Faculty Services Assistant

  • Dec 2006 - Mar 2011

  Columbus, Ohio Area Designed department training module Assisted with the training of office student assistants Participated in various university research projects Supervised other less tenured office staff



GC Services

• United States
• Financial Services
• 700 & Above Employee

• Call Center Supervisor

  • 2008 - 2009

  Columbus, Ohio Area Charged with new employee screening, training and performance evaluation preparation. Reviewed employee calls, providing feedback and guidance for improvements.  Facilitated weekly team meetings and spearheaded activities to achieve team collection goals.