Experience

JBG SMITH

• United States
• Real Estate
• 400 - 500 Employee

• Director, Professional Development Training

  • Jul 2017 - Present



Vornado Realty Trust

• Leasing Non-residential Real Estate
• 500 - 600 Employee

• Director, Training and Development

  • Mar 2013 - Jul 2017



Archstone

• Real Estate
• 300 - 400 Employee

• Senior Regional Training Manager

  • Jan 2010 - Mar 2013

  Archstone is a global Real Estate Company with $22B in assets; develop, own and operate apartments in key markets representing almost 74,000 apartment homes. I am a motivated training professional specializing in coaching business executives, sales consultants and operational staff to optimize their overall customer service and leadership performance. I'm a strategic thinker and an expert on change management as it relates to the training discipline. I collaborate with Vice Presidents of… Show more Archstone is a global Real Estate Company with $22B in assets; develop, own and operate apartments in key markets representing almost 74,000 apartment homes. I am a motivated training professional specializing in coaching business executives, sales consultants and operational staff to optimize their overall customer service and leadership performance. I'm a strategic thinker and an expert on change management as it relates to the training discipline. I collaborate with Vice Presidents of Operations and other senior level Management to conduct needs analyses for the Mid-Atlantic Region and respond to specific needs to ensure consistency and sustainability in quality driven educational programming. As a Senior Regional Training Manager, I trained and rolled out new corporate initiatives to regional and site associates for portfolio of 17,000 apartment homes and approximately 700 associates with $400 million in revenue. I developed and/or delivered training in: New Hire Orientation, Leasing Essentials, Leadership, Coaching, Customer Service, Resident Retention and New Development team training. I partnered with the Vice President of Training to plan and execute the East Region Leadership Annual Conference. I managed, designed and implemented the on-boarding of new hires and conducted ongoing professional training for all levels of associates. I worked with Community Managers to manage and monitor the work performance of on-site team members. I was a key player on the Acquisitions Team, which is a large undertaking for the company to acquire new buildings to grow the portfolio. Garnered 2010 East Region Champion of GREAT Award for providing outstanding customer service to my peers. Garnered Archstone Special Recognition Award in 2008 for outstanding contributions and work performance.

• Regional Training Manager

  • Sep 2006 - Dec 2009

  I worked with the Vice President of Training and the Director of Training to achieve Archstone’s operational, financial and Standards of Excellence goals. I designed, conducted and coordinated Assistant Community Manager and Sales workshops on a quarterly basis. I coordinated with Vice President of Operations (VPOs) and Operations Managers (OMs ) on a quarterly and annual basis to host the Circle of Excellence Awards, to include venue selection, budget management and onsite execution. I… Show more I worked with the Vice President of Training and the Director of Training to achieve Archstone’s operational, financial and Standards of Excellence goals. I designed, conducted and coordinated Assistant Community Manager and Sales workshops on a quarterly basis. I coordinated with Vice President of Operations (VPOs) and Operations Managers (OMs ) on a quarterly and annual basis to host the Circle of Excellence Awards, to include venue selection, budget management and onsite execution. I facilitated the sales courses, Customer Centered Selling and Leasing Essentials, for all new associates. I also conducted Sales, Service, Computer and Marketing refresher courses on a quarterly/on-demand basis. I participated in the design, development and delivery of career goals for on- site associates to assist them with current positions and advancement opportunities. I recruited, trained and supervised field trainers’ performance in the classroom.

• Assistant Community Manager

  • Mar 2004 - Sep 2006

  I acted as a liaison between Community Manager, the community staff and residents at a 500 apartment home community. I maintained awareness of local market conditions and trends. I contributed ideas to Community Manager for marketing the property and improving resident satisfaction. I maintained accurate resident records, as well as updated all rents, deposits and application fees received on a daily basis. I issued appropriate notices when necessary (i.e. late payment notices, eviction… Show more I acted as a liaison between Community Manager, the community staff and residents at a 500 apartment home community. I maintained awareness of local market conditions and trends. I contributed ideas to Community Manager for marketing the property and improving resident satisfaction. I maintained accurate resident records, as well as updated all rents, deposits and application fees received on a daily basis. I issued appropriate notices when necessary (i.e. late payment notices, eviction notices, returned check memos) and completed all lease paperwork, including related addendums. I performed and applied collection procedures on insolvent delinquent accounts from initial contact through follow-ups to final dismissal. I interfaced with residents to address concerns, negotiate lease renewals and prepare preliminary account reviews for those residents on notice. I updated daily reports concerning notice to vacate, vacancy report, activity report, etc., on a daily basis and provided information to Community Manager.