Experience

The West Brom

• United Kingdom
• Financial Services
• 200 - 300 Employee

• IT Service Desk Analyst

  • Mar 2022 - Present

• Administrator

  • Nov 2016 - Mar 2022



BRITISH GAS SERVICES LIMITED

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Union Representative GMB

  • Feb 2014 - Oct 2016

  Supporting Management and employees with employee relations and health and safety in the work place.

• Customer Manager

  • Feb 2013 - Oct 2016

  Working within the dispatch team, managing customer appointments and providing excellent customer service.

• Customer Relations Manager

  • Jul 2004 - Feb 2013

  Ensuring customer complaints are handled compliantly and working in line with the financial conduct authority. Providing service excellence in customer services.

• Customer Service Advisor

  • Jun 2002 - Jun 2004

  Proactively problem solving and promoting new products and services to all customers .