Experience

G. V. SONNY MONTGOMERY VA MEDICAL CENTER

• United States
• Medical Practices
• 1 - 100 Employee

• Program Support Assistant

  • Aug 2020 - Present

• Program Support Assistant

  • Aug 2020 - Present

  • Assist with tracking female veteran mammograms, coordinating, and scheduling mammograms. • Assist the Women Veteran Program Manager with action items, referrals from call center, special programs, baby showers, and other duties as assigned.• Work closely with Community Care when referrals are placed by provider• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction • Identifying issues and concerns with veterans and respond/assist in a timely matter• Resolve customer complaints or answer customers' questions regarding policies and procedures• Participated in team meetings• Handled multiple projects simultaneously, prioritizing and completing assignments within established deadlines• Demonstrated appropriate face-to-face contact and telephone etiquette by identifying myself and appropriately responding to customers politely and addressing concerns in a timely manner



Brentwood Behavioral Hospital

• Mental Health Technician

  • Nov 2017 - Present

  • Works closely with all other clinical staff (Activity therapists, Social Workers, Nurses) to conduct various process and specialty groups within the patient program• I play an integral part of assuring that the patient program schedule is carried out as planned by the staff team. Schedule patients’ appointments • Performs various duties assisting staff nurses in the psychiatric and physical treatment and care of patients in accordance with established methods and procedures of the hospital• Maintain appointment and communicate with facility• Preparing medical and telecommunications equipment to be used for clinical examination and treatment • Making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter • Interacts in a courteous/respectful manner with patients, families and visitors • Taking measure to ensure patient care is delivered safely by following appropriate procedures for inventory management• Received and scheduled appointments for all patients, including referrals for any other services• Preparing medical and telecommunications equipment to be used for clinical examination and treatment.



University of Mississippi Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Mental Health Specialist

  • Oct 2018 - Jul 2020

  • Works with other members of a multi-disciplinary team in leading activities such as a s current events groups, community meetings; goals groups, etc. • May perform initial patient evaluations to determine treatment priorities. • May provide liaison with patients, facility of patients, or external facilities and agencies. • Participates in the development and implementation of patient treatment programs. • Chart’s patient observations, following prescribed procedures and standards. • Conduct treatment groups planned by staff • Coordinate and provide administrative support• Assist with the needs of each individuals /Assist with the admission and discharge of patients • Performs various duties assisting staff and nurses according to the procedure of the hospital • Implement patient’s treatment plan • Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management • Takes and records vital signs and weights; reports change of status to RN • Assist in getting patients out of bed and returning to bed after escorting • Reports unsafe equipment and working conditions to appropriate individuals• Assist in getting patients out of bed and returning to bed after escorting• Reports unsafe equipment and working conditions to appropriate individuals• Assist nurse with physical examination of patients upon arrival and departure• Fill out all medical behavior on proper documents• Orientate patients on the rules and regulations of the facility• Trained to work with a variety of physical, mental, emotional, and behavioral patients ages 5 and up• Assist with tracking and gathering of data



Christians in Action Inc.

• 1 - 100 Employee

• Direct Care Worker

  • Aug 2013 - Aug 2016

  • Works closely with all other clinical staff (Activity therapists, Social Workers, Nurses) to conduct various process and specialty groups within the patient program• I play an integral part of assuring that the patient program schedule is carried out as planned by the staff team. Schedule patients’ appointments • Performs various duties assisting staff nurses in the psychiatric and physical treatment and care of patients in accordance with established methods and procedures of the hospital• Maintain appointment and communicate with facility• Preparing medical and telecommunications equipment to be used for clinical examination and treatment • Making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter • Interacts in a courteous/respectful manner with patients, families and visitors • Taking measure to ensure patient care is delivered safely by following appropriate procedures for inventory management• Received and scheduled appointments for all patients, including referrals for any other services• Preparing medical and telecommunications equipment to be used for clinical examination and treatment.