Experience

Estes Forwarding Worldwide (EFW)

• Operations Specialist

  • Feb 2015 - Present

  Duties include but are not limited to: •Track, trace and monitor Estes Forwarding shipments and update the status with complete notes while handling a high call volume. •Perform clerical processes related to the Estes Forwarding business. Process routine customer information in support of transportation, billing and/or collection efforts. •Monitor the Web, fax, and voice mail for service provider updates. •Maintain data for specific customers, markets, products and/or processes as required. •Assist and support coordinators, supervisors and managers with various business needs. •Communicate to Estes Forwarding Coordinator or Supervisor any issues or problems that may put a shipment in jeopardy of failure. •Confirm charges from service providers as needed. •Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate. •Perform miscellaneous job functions to assist with operations, sales efforts, contracts and billing. •Compliance with company C-TPAT security procedures. •Other duties as assigned. Show less



Virginia Retirement System

• United States
• Government Administration
• 200 - 300 Employee

• Customer Service Specialist Temporary Position

  • Apr 2014 - Oct 2014

  Customer Relations Specialists respond to phone and e-mail inquiries from over 139,000 retirees, 343,000 active members and 798 employers in a high volume Customer Counseling Center. Retiree Counseling Specialists receive extensive and ongoing training and are responsible for learning and mastering a thorough understanding of the agency's pension and benefits plans, services, and policies and procedures in order to provide correct information to members and retirees concerning their retirement and associated benefits. Show less



Diversified Staffing

• United States
• Construction
• 1 - 100 Employee

• Customer Service-Diversified Staffing @ Wolff Fording & Company

  • Jul 2013 - Dec 2013

  Temporary Customer Service/Sales position working for a dancewear manufacturer. Temporary Customer Service/Sales position working for a dancewear manufacturer.



LaserShip

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Customer Service Representative

  • Apr 2011 - Aug 2012

  Customer Service for Peopleshare @ Lasership on the Amazon.com account Customer Service for Peopleshare @ Lasership on the Amazon.com account



Inside Sales/Customer Service-Aerotek Temporary Service

• Inside Sales Specialist/Customer Service

  • Feb 2011 - Jun 2011

  Inside Sales for Firststreet Call analyst for 310LTD Inside Sales for Firststreet Call analyst for 310LTD



Eyemart Express

• United States
• Retail
• 500 - 600 Employee

• Sales/ Optical Technician-Eyemart Express

  • Aug 2010 - Jan 2011

  Provide quality customer service and sales assistance in choosing and properly fitting prescription eyewear. Clerical duties including opening and closing store daily, balancing funds and accurately completing bank deposit. Provide quality customer service and sales assistance in choosing and properly fitting prescription eyewear. Clerical duties including opening and closing store daily, balancing funds and accurately completing bank deposit.



Prison Health Services

• United States
• Hospitals and Health Care

• Medical Records Technician

  • Dec 2009 - May 2010

  Compiled, processed, and maintained medical records for inmates incarcerated at Powhatan Correctional Center in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of the health care system. Compiled, processed, and maintained medical records for inmates incarcerated at Powhatan Correctional Center in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of the health care system.



Sam's Club

• United States
• Retail
• 300 - 400 Employee

• Membership and Marketing Team Lead

  • May 2009 - Dec 2009

  Assisted upper management with the supervision of Associates in the Marketing, Membership, and Refunds area by communicating goals and feedback, teaching and ensuring compliance with Company policies and procedures, supporting the Open Door policy, and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating Associates. Planned and participated in all Marketing and Community Service events. Assisted upper management with the supervision of Associates in the Marketing, Membership, and Refunds area by communicating goals and feedback, teaching and ensuring compliance with Company policies and procedures, supporting the Open Door policy, and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating Associates. Planned and participated in all Marketing and Community Service events.



HD Supply

• United States
• Wholesale
• 700 & Above Employee

• Inside Sales Specialist

  • Dec 2006 - Mar 2008

  Responsibilities include interacting with customers and vendors daily to ensure and increase sales accuracy. Support the outside sales staff. Identify clients’ needs and match product and pricing for total satisfaction. Work effectively with all departments to facilitate positive sales activity. Source products through a myriad of vendors and determine accurate pricing according to accounts. Excellent customer service demanded. Primary accounts included Dominion Power and Nevada Power. Show less



UPS Freight

• Truck Transportation
• 700 & Above Employee

• Inside Sales Account Manager

  • Aug 2005 - Dec 2006

  Inside Sales Account Manager –UPS Freight Aug 2005-Dec 2006 Responsibilities included managing and maintaining a client base of over 500 accounts located in 4 territories within the U.S. Tasked with providing excellent service to existing accounts as well as prospecting new business daily. Responsible for adding and managing profitable pricing for each account as well as maintaining and creating excellent rapport with each individual facility. Inside Sales Account Manager –UPS Freight Aug 2005-Dec 2006 Responsibilities included managing and maintaining a client base of over 500 accounts located in 4 territories within the U.S. Tasked with providing excellent service to existing accounts as well as prospecting new business daily. Responsible for adding and managing profitable pricing for each account as well as maintaining and creating excellent rapport with each individual facility.



Suntrust Mortgage

• United States
• Banking

• Customer Service Representative

  • Jan 2003 - Aug 2005

  Job entailed researching and resolving complex inquiries regarding payment postings, taxes, insurance issues and escrow accounts pertaining to mortgage loans. Responsible for extensive knowledge of mortgage documents as well as various types of insurance, taxes, procedures, and processing exceptions. Responsible for meeting goals on sales of loan products. Maintaining and efficiently managing high call volume. Job entailed researching and resolving complex inquiries regarding payment postings, taxes, insurance issues and escrow accounts pertaining to mortgage loans. Responsible for extensive knowledge of mortgage documents as well as various types of insurance, taxes, procedures, and processing exceptions. Responsible for meeting goals on sales of loan products. Maintaining and efficiently managing high call volume.